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Troubleshooting Guide
Before requesting service, make the following checks. If you are in doubt about some of the check
points, or if the remedies indicated in the chart do not solve the problem:
In the U.S.A., contact the Panasonic Customer Call Center at 1-800-211-7262, or
e-mail consumerproducts@panasonic.com, or the website (http://www. panasonic.com).
In Canada, contact the Panasonic Canada Inc. Customer Care Centre at 1-800-561-5505,
or visit the website (www.panasonic.ca), or an authorized Servicentre closest to you.
Reference pages are shown as black circled numbers <.
Power
No power.
≥Check connections to the AC adaptor or battery pack. <
≥You cannot turn on the unit with the remote control if the unit is
powered by the battery pack.
Unit turns off
≥The unit turns off after it has been stopped for about 15 minutes
automatically.
(5 minutes when the unit is powered by the battery pack) to
Unit doesn't work
conserve power. Turn the unit on again.
when powered by
≥The unit and battery pack have protection circuitry that activate if they
battery.
become too hot or too cold. They will not work if this occurs. Use the
unit and battery pack between 5 oC (41 oF) and 35 oC (95 oF).
Cannot charge or the
≥The battery pack can only be recharged when the unit is off.
[CHG] indicator fails to
≥The charging time increases when the temperature is too hot or too
light.
cold, and charging may not be possible under some circumstances.
≥Check connection to the AC adaptor. <
Play time dramatically
≥The battery pack has reached the end of its service life (it can be
reduces after recharging.
recharged about 300 times).
Operation
No response when
≥Some discs prohibit certain operations.
buttons are pressed.
≥If there is no response at all, the unit may have been affected by
lightning or static electricity. Try turning the unit off and on again.
Alternatively, turn the unit off, disconnect the power source (AC or
battery pack) reconnect the power and turn the unit on again.
Play fails to start or
≥Condensation may have formed in the unit. Wait 1 or 2 hours for it to clear.
stops soon after
≥This unit cannot play discs other than those specified. 8
starting.
≥Clean the disc. 9
≥Ensure the disc is inserted correctly. @
≥Check that the disc has something recorded on it.
No operation with
≥Check that the battery is inserted correctly. ;
remote control.
≥Replace the battery if it is drained. ;
≥Aim the remote control at the remote control signal sensor. ;
The audio soundtrack
≥This function is dependent on software availability.
or subtitle language
≥Some DVDs require you to change the languages through menus.
cannot be changed.
Subtitles not shown.
≥This function is dependent on software availability.
≥Turn the subtitles on. J
≥Subtitle position is wrong. Adjust the position. J
≥This function is dependent on software availability.
Angles cannot be
changed.
≥There may be parts of multi-angle DVDs where different angles are not recorded.
You have forgotten
≥Do the following to reset the unit to its original factory settings . While the
your ratings password.
unit is stopped, press and hold [;], [:] (backward), and [1, ON] on
You want to reset the unit
the main unit for about 3 seconds until the message "Initialized"
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to the factory settings.
disappears from the display, then turn the unit off.
Sound
There is a lot of noise.
≥Move unit away from mobile phones.
No sound from the
≥The speaker is off if the LCD is closed or headphones are connected.
unit's speaker.
≥Turn up the volume. @
No sound from other
≥Check all connections and settings. >, P, R
speakers.
≥Check input mode of the other equipment.
Distorted sound.
≥Advanced Surround may cause distortion with some discs.
Turn Advanced Surround off if this occurs. I,
≥Some DVD-Audio specify the number of channels to be played and prohibit
down-mixing to 2 channels. Read the disc's instructions for details.
≥Press [1] (Play) to restore normal play after changing the speed. L
≥Noise may occur when playing WMA files.
Sound effects do not
≥Dialogue Enhancer and Advanced Surround do not work when the
work.
unit is outputting bitstream signals.
≥Advanced Surround does not work if you have changed the play speed. L
Picture
The LCD is dark.
≥Adjust the brightness. K
Picture distorted.
≥Some disruption is normal during SEARCH.
Menus not displayed
≥Restore the zoom ratio to k1.00. N
correctly.
≥Set the subtitle position to 0. J
No picture on the LCD
≥Select a picture mode other than "OFF" (no picture). K
Picture doesn't appear
≥Check connections. >
on the television (or
≥Check that the television is on.
the size of the picture
≥Check that the input mode on the television is correct.
seems wrong).
≥Check the settings in "Video—TV Aspect". ?
≥Turn off the zooming feature of your television if you are using
variable Zoom. N
≥Ensure that the unit is connected directly to the television, and is not
connected through a video cassette recorder. >
LCD pixels turn black
≥The LCD is constructed with precision technology so 99.99 % of the pixels
or radiate different
are active, but of the remaining of 0.01 %, there are pixels that may be
colors.
black or emit light constantly. This phenomenon is not a malfunction.
Displays
On-Screen Menu Icons
≥Use [3, 4] while the Bar position icon is highlighted to move them
are cut off.
down. L
No On-Screen display.
≥Go to the Display menu in the SETUP screen, and select "On" for
"On-Screen Messages". Q
"Check the disc."
≥Is the disc dirty ? 9
≥Has the disc (DVD-R) been finalized ? 8
≥A problem has occurred with the battery pack. Consult your dealer.
"
ERROR 01"
"
ERROR 02"
≥The battery pack has been recharging for 12 hours but has failed to
recharge for some reason. Recharge again.
"
ERROR 03"
≥You are recharging in a location that is too hot or too cold.
Recharge at normal temperature.
"H ∑∑"
≥Trouble has occurred. The number appearing after H depends on
∑∑ stands for a
the problem. Turn the unit off and on again. Alternatively, turn the
number.
unit off, disconnect the power source (AC or battery pack) reconnect
the power and turn the unit on again.
If the service numbers fail to clear, note the service number and
contact a qualified service person.
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