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EZ-ACCESS CONCIERGE 23DL Installation Manual

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Installation Manual
CONCIERGE® Power Door Opener
Model No. CONCIERGE 23DL
1-YEAR WARRANTY. Please register at www.ezaccess.com/warranty-satisfaction.
© Homecare Products, Inc. All rights reserved. All text and images contained in this document are
proprietary and may not be shared, modified, distributed, reproduced, or reused without the express
written permission of EZ-ACCESS®, a division of Homecare Products, Inc.
Manufactured in the USA
14901 REV 03-24-17

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  • Page 1 © Homecare Products, Inc. All rights reserved. All text and images contained in this document are proprietary and may not be shared, modified, distributed, reproduced, or reused without the express written permission of EZ-ACCESS®, a division of Homecare Products, Inc. Manufactured in the USA...
  • Page 2 INTRODUCTION Thank you for purchasing the EZ-ACCESS CONCIERGE. Please read this manual in its entirety before installing or using your new door opener. SYMBOL MEANINGS The WARNING symbol indicates a potentially hazardous condition/situation. The safety warnings throughout this manual, and on your equipment, if any, are for the protection of people and property. Failure by any operator to abide by safety warnings will result in a waiver of all liabilities, loss of your warranty, and could result in equipment damage and or failure, property damage, risk of serious bodily injury, and or death.
  • Page 3 BOX CONTENTS Open box and inspect contents for shipping damage before use. In case of damage, DO NOT USE the CONCIERGE. Please call 1-800-451-1903 for further instructions. TOOLS NEEDED FOR MAIN UNIT  ELECTRIC DRILL AND STANDARD BIT KIT  EXTENDED DRILL BIT (MINIMUM 5”...
  • Page 4 STANDARD PARTS FOR CONCIERGE 23DL (DOOR MOUNT, LEFT SWING) IMAGE DESCRIPTION CONCIERGE 23DL (MOTOR UNIT) WITH SLIP FRICTION CLUTCH ARM, ADJUSTABLE FOREARM AND SHOE, 9-FT 110VAC POWER CORD, AND 300mhz RADIO RECEIVER. DO NOT HANDLE CONCIERGE 23DL BY POWER CORD.
  • Page 5 OPTIONAL ACCESSORIES FOR CONCIERGE 23DL (DOOR MOUNT, LEFT SWING) IMAGE DESCRIPTION CONCIERGE ESP 24VDC ELECTRIC STRIKE AND FACE PLATE. CONCIERGE ESPAR 24VDC ELECTRIC STRIKE AND FACE PLATE (LARGE STATIC STRENGTH AND MAX PRE-LOAD). CONCIERGE PIM WALL MOUNTED 4.5” SQUARE PUSH PAD.

  • Page 6: Table Of Contents

    TABLE OF CONTENTS PRECAUTIONS AND REQUIREMENTS ......................... 7 DOOR STOP ................................ 8 MOUNTING THE MOTOR AND LEVER ARM SHOE ..................... 9 LEVER ARM ADJUSTMENT ..........................10 STRIKE AND BALL CATCH INSTALLATION ....................11-14 PROGRAMMING THE RECEIVER ........................15 OPERATION ..............................16 ADJUSTMENTS ............................

  • Page 7: Precautions And Requirements

    The door should not stick to the jamb. 1.1.3. The door that the CONCIERGE 23DL unit is to be mounted to should have standard butt hinges, void of any springs. No other door open or close assist features should be attached to the door. An initial force of 20 lbs.

  • Page 8: Door Stop

    2. DOOR STOP 2.1. Door Stop Installation A hard door stop must be used to prevent the door from traveling past 90 degrees when opening. A hinge mounted standard duty door stop is included in the CONCIERGE 23DR package. To install this door stop, first remove the hinge pin from the top door hinge, reinsert the pin with the door stop in place, then adjust the threaded post so the door stops at 90 degrees when open (see DIAGRAM below).

  • Page 9: Mounting The Motor And Lever Arm Shoe

    3. MOUNTING THE MOTOR UNIT AND LEVER ARM SHOE 3.1. Mounting the Motor Unit Wear safety goggles when operating drill motor. 3.1.1. Remove plastic cover from CONCIERGE. 3.1.2. With the wide edge of the motor mount plate flush to the top of the door and 3 inches from the edge of the door, secure the mount plate with at least the 4 supplied wood screws or binding post screws using extended drill bit.

  • Page 10: Lever Arm Adjustment

    4. LEVER ARM ADJUSTMENT 4.1. Attaching the Adjustment Arm to the Shoe 4.1.1. Loosen nut on adjustment arm. 4.1.2. Loosen the set screws in the clutch arm hub. 4.1.3. Adjust length of adjustment arm so when door is shut and arm is engaged in shoe, the clutch arm makes a 90-degree angle to wall.

  • Page 11: Strike And Ball Catch Installation

    5. STRIKE AND BALL CATCH INSTALLATION 5.1. Strike Installation: The CONCIERGE 23DL door opener is designed so that the door can still be manually opened without activating the unit. Therefore, it is necessary to have another mechanical feature to hold the door shut when not in operation.
  • Page 12 5.1.3. Electric Strike: The CONCIERGE 23DR is designed to work with 24VDC electric strikes. If an electric strike is used, follow the instructions included in the packaging from the electric strike manufacturer to assemble the strike and install it in the door jamb. Before installation make sure the strike is set to your desired mode –...
  • Page 13 5.2. Electric Strike Positioning: When installing the electric strike and face plate, position it in the door frame, front to back, so that when the door is closed there is minimal gap between the strike plate latching surface and the door latch. When closed, the door should have little to no wiggle room. Page | 13 U.S.
  • Page 14 5.3. Connecting Electric Strike to CONCIERGE 23DL Once installed and positioned, use the two twisted 12-foot low voltage wires to connect to the terminals of the electric strike. When the door opener is activated it will send a single shot 24VDC pulse to the strike to release tension and allow the door to open.

  • Page 15: Programming The Receiver

    6. PROGRAMMING THE RECEIVER 6.1. Receiver Switch Settings Your remote transmitter and the receiver on the door opener need to have matching dip switch configurations. Follow the instructions provided with the remote transmitter to properly set the switches. Single button remote shown here but same process holds true for any remote transmitter. Page | 15 U.S.

  • Page 16: Operation

    7.1. Operation 7.1.1. Plug the CONCIERGE 23DL into 110VAC AC outlet. 7.1.2. Activate the door opener with a wireless remote transmitter. The door should open smoothly to 90 degrees, pause, and then close. To adjust the open dwell time and/or the close activation time refer to Adjustments.

  • Page 17: Adjustments

    8. ADJUSTMENTS 8.1. Open Dwell Time: To adjust how long the door stays open before closing, use a screw driver to adjust “auto close” on the control board. Turning clockwise will increase the time the door stays open. Turning counterclockwise will decrease the dwell time. The dwell time can be adjusted from 0-30 seconds. 8.2.
  • Page 18 8.3. Opening Angle: The doughnut magnet on the underside of the clutch arm activates the sensor velcroed to the motor. The motor is turned off when the magnet passes the sensor. The doughnut magnet and velcroed sensor should be positioned so that the motor shuts off when the door is 75-80 degrees open and the door will coast to a soft stop at about 90 degrees.

  • Page 19: Changing Hand (Rotation Of The Motor)

    9. CHANGING HAND (ROTATION OF THE MOTOR) 9.1. Changing Hand in the Field: Reroute the power cord (and strike wire if applicable) so it exits the unit on the hinge side of door. Reverse the two motor leads on M1 and M2 so the motor will run in the opposite direction.

  • Page 20: Main Circuit Board Features

    10. MAIN CIRCUIT BOARD TERMINAL FUNCTION DESCRIPTION Common Input wiring “common” connection Open & hold On momentary signal it will cause an opening, or a stop and reverse if closing. Door will timeout and close if dip switch #2 is “OFF.” If activated and maintained, door will stay open.

  • Page 21: Troubleshooting

    11. TROUBLESHOOTING ISSUE CAUSE SOLUTION Door does not open Motor rotation configuration is Refer to “Changing Hand” incorrect Strike plate does not activate Verify strike is installed correctly by referring to manufacturer’s instructions Door does not open Improper lever arm installation Refer to “Lever Arm Adjustment”...

  • Page 22: Available Configurations

    12. CONCIERGE MODEL 23 CONFIGURATIONS DOOR MOUNT – mounted on “pull” side of door Provided with regular forearm • Motor shaft facing upward • Power cord exits toward hinge side of unit • LEFT HAND DOOR RIGHT HAND DOOR Door Mount (23DL) Door Mount (23DR) JAMB MOUNT –...
  • Page 23 2. CONSULT INSTRUCTIONS FOR OPENER MOUNTING FOUR PLACE DECIMAL .0100 MATL APPR. MATERIAL PROPRIETARY AND CONFIDENTIAL LOCATIONS. © EZ-ACCESS®, A DIVISION OF SIZE DWG. NO. SEE BOM HOMECARE PRODUCTS, INC. ALL RIGHTS RESERVED. ALL TEXT AND IMAGES CONTAINED IN THIS DOCUMENT ARE INTERPRET PER ANSI Y14.5...

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