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• Ensure that charger is not defective. If so, replace the char-
ger.
• Use only original accessories.
Impossible to receive or send SMS and photos
Ensure that the storage is sufficient. Delete some messages in
your phone.
Files cannot be opened
Check the supported file formats.
Screen does not light up when receiving a call.
• If you use a protection tape or case, ensure that it has not
covered the area around the light sensor.
• Ensure that the area around the light sensor is clean.
Phone has no sound
Check the settings status in the sound menu to ensure that the
phone is not in vibration or silent mode.
Phone hangs up or freezes
Update your software through the website.
Contacts display doubly
Contacts are saved in both phone and SIM card. Check con-
tacts saved.
App cannot be installed
• Not supported by service provider or registration required.
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