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8. Troubleshooting
Problem
Power won't turn on.
The batteries will not charge.
Can't perform pairing.
Can't perform Bluetooth
connection.
No sound. (When playing
music)
Sound is distorted. (When play-
ing music)
Can't use hands-free operation.
Remedy
Recharge the wireless headphones.
Confirm that computer's power is ON.
Confirm that computer is not in power-saving
mode.
Confirm that accessory micro-USB cable is
securely connected to both the wireless head-
phones and the computer.
Place the wireless headphones and Bluetooth
device closely together when performing pairing.
Confirm that power is turned on for both wireless
headphones and Bluetooth device.
Confirm that Bluetooth function is turned ON in
the device you are connecting to.
Confirm that power is turned on for both wireless
headphones and Bluetooth device.
Confirm that connection with Bluetooth device is
set for profile A2DP.
Confirm that the connected music playback
device is set for PLAY.
Confirm that sound volume controls on both
wireless headphones and music playback device
are set to appropriate levels.
Check that no other devices utilizing the 2.4 GHz
wavelength (including microwave ovens, wireless
radios, etc.) are nearby, and that no obstructions
block the signal path.
Confirm that wireless headphones and Bluetooth
device are connected using the profile HFP or
HSP.
If connection to the Bluetooth device is in profile
A2DP, it may be necessary to change connection
profiles (depending on the specifications of the
Bluetooth device).
Problem
Communication distance is
short, sound is garbled.
7
En
Remedy
Check that no other devices utilizing the 2.4 GHz
wavelength (including microwave ovens, wireless
radios, etc.) are nearby, and that no obstructions
block the signal path.
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