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Problem
Description
When the Device
is being installed,
the computer
cannot find it.
Sent Message
failure.
Date connection
failed.
Possible Causes
1. The installation
programs of the
MODEM device
have not been
installed properly.
2. The device is not
connected properly.
3. The SIM/USIM
card is not inserted
properly.
1. The SMS center
number is incorrect.
2. The network is
busy or you are in
an area with no
signal.
1. You are in the
place where there
is no GSM/ GPRS/
EDGE/ WCDMA/
HSDPA network
coverage.
30
Problem Solving
1. Run the
installation program
first then connect
the device. Now
install the drivers as
normal in Windows.
2. Restart the
computer, or
reconnect the
device.
3. Reinsert the
SIM/USIM card
correctly.
1. Your device is
preconfigured so it
is unlikely that it will
need changing.
However if it is
missing or incorrect
contact your
operator.
2. Try later or move
to an area with a
stronger signal.
1. Move to an area
with good signal.
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