Samsung EK-GC100 User Manual page 104

Troubleshooting
Error messages appear when launching the FM radio
The FM radio application on your Samsung device uses the headset cable as an antenna.
Without a headset connected, the FM radio cannot receive radio stations. To use the FM radio,
first ensure that the headset is properly connected. Next, scan for and save the available radio
stations.
If you still cannot use the FM radio after performing these steps, try accessing your desired
station with another radio receiver. If you can hear the station with another receiver, your
device may require service. Contact a Samsung Service Centre.
Error messages appear when opening music files
Some music files may not play on your Samsung device for a variety of reasons. If you receive
error messages when opening music files on your device, try the following:
• F ree some memory by transferring files to a computer or deleting files from your device.
• E nsure that the music file is not Digital Rights Management (DRM)-protected. If the file is
DRM-protected, ensure that you have the appropriate licence or key to play the file.
• E nsure that your device supports the file type.
Another Bluetooth device is not located
• E nsure that the Bluetooth wireless feature is activated on your device.
• E nsure that the Bluetooth wireless feature is activated on the device you wish to connect
to, if necessary.
• E nsure that your device and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
If the tips above do not solve the problem, contact a Samsung Service Centre.
A connection is not established when you connect the device to a
computer
• E nsure that the USB cable you are using is compatible with your device.
• E nsure that you have the proper drivers installed and updated on your computer.
• I f you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher
installed on your computer.
• E nsure that you have Samsung Kies 2.0 or Windows Media Player 10 or higher installed
on your computer.
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