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Solve problems
Help and personal needs
To save the time and expense of an unnecessary service call, perform the simple checks
in this section before contacting a service professional.
When you switch on your tablet, the following messages may appear:
"tablet locked Enter password"
• The automatic locking function has been enabled. You must enter the tablet¡¯s
password before you can use the tablet.
"Enter PIN1"
• The PIN1 Check feature is enabled. Every time the tablet is switched on, the PIN1 has
to be entered. To disable this feature, use the PIN check menu.
"Enter PUK"
• The PIN1 code has been entered incorrectly three times in succession, and the tablet is
now blocked. Enter the PUK1 supplied by your service provider.
"No Service" "Network Failure," or "Not Done" displays
• The network connection has been lost. You may be in a weak signal area. Move and try
again.
• You are trying to access an option for which you have no subscription with your
service provider. Contact the service provider for further details.
.
Your correspondent cannot hear you speaking
• Be sure you have switched off the microphone.
• Be sure you are holding the tablet close enough to your mouth. The microphone is
located at the bottom of the tablet.
The tablet starts beeping and ¡°LOW BATTERY ¡° flashes on the display
• Your battery is insufficiently charged. Recharge the battery.
If the above guidelines do not help you to solve the problem, take note of:
• The model and serial numbers of your tablet
•Your warranty details
•A clear description of the problem
Then contact your local dealer or Samsung after-sales service.
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