Before Calling For Service - LG WM3460CV Owner's Manual

Before Calling for Service

The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an early
stage. If the washer does not function properly or does not function at all, check the following before you call for
service.
Noises You Might Hear
Noise
Spraying or Hissing
Humming or Gurgling
Water sloshing
Water being added after
the washer has already
begun to operate
Rattling and clanking
noise
Thumping sound
Vibrating noise
Squeaking noise
Banging noise when
washer is filling with
water (Water Hammer)
Possible Cause
Water spraying or circulating
during the cycle.
Drain pump is pumping water from
the washer at times during a cycle.
A liquid in the balance ring around
the wash basket helps the basket
spin smoothly.
The washer adapts to the load size
and type to add more water to the
cycle as needed.
The wash load may be
unbalanced. If the washer senses
that the load is unbalanced, it will
stop and refill to redistribute the
load.
The washer may be diluting
laundry additives to add to the
wash load.
Foreign objects, such as keys,
coins, or safety pins may be in
drum or pump.
Heavy wash loads may produce a
thumping sound.
Wash load may be out of balance.
Packaging materials were not
removed.
Wash load may be unevenly
distributed in the drum.
Not all leveling feet are resting
firmly and evenly on the floor.
Floor not rigid enough.
Packaging materials were not
removed.
Plumbing in the home moves or
flexes when the water valves in
the washer shut off.
Household water supply pressure
is very high.
TROUBLESHOOTING
Solutions
• Normal Operation
• Normal Operation
• Normal Operation
• Normal Operation
• Stop washer, check drum and drain filter
for foreign objects. If noise continues after
washer is restarted, call for service.
• This is normal. If sound continues, washer is
probably out of balance. Stop and redistribute
wash load.
• Pause the cycle and redistribute the load.
• See the Unpacking and Removing Shipping
Bolts information in the Installation section.
• Pause the cycle and redistribute the load.
• See Leveling the Washer in the Installation
section.
• Make sure that the floor is solid and does
not flex. See the Flooring in the Installation
section.
• See the Unpacking and Removing Shipping
Bolts information in the Installation section.
• Water hammer is not caused by a defect in
the washer. Install water hammer arrestors
(purchased separately at hardware or home
improvement store) between the fill hose and
the washer for best results.
• Adjust household water supply regulator to a
lower pressure or contact a plumber.
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