Troubleshooting - Philips 37HFL3330/97 User Manual

9.

Troubleshooting

Symptoms Possible cause
The TV is not
No power or indicator light. connected to the
power.
Error message on the screen HDCP authentication
with HDMI connection. fail.
No sound is detected from Audio cable is not
the PC. connected.
Batteries are installed
TV does not respond to the
incorrectly, or low
remote control.
battery power.
The picture is distorted. It is
stretched out, has short, fat, Broadcast video format.
black bars on the side or top.
The picture is mostly red
and green, or the picture is
Insecure/incorrect
missing red when the TV is
connection.
connected to an accessory
device via component cables.
Volume level is set
to zero.
Sound is muted.
Headphones are
connected.
No sound on the TV
loudspeaker.
Audio cable is not
connected.
Accessory device
audio output setting is
incorrect.
Standard definition
Bad picture quality with a channels are not as
coaxial connection. clear as high definition
channels.
Incorrect channel
No picture or sound.
Incomplete channel
installation.
EN-24
What should you do
1. Press POWER at the side of the TV, or press
2. Ensure the AC power cord is connected tightly to the TV power connector and to
the power socket outlet.
3. Remove the AC power cord from the power socket outlet, wait 60 seconds and
reconnect the AC power cord.
4. Connect the TV to a different power socket outlet.
1. Ensure that your HDMI cable is certified.
2. Press SOURCE button on the remote control to switch to another source and
then switch back to the HDMI source.
3. Reset the accessory device and the TV.
Turn on the TV
Select the HDMI channel
Turn on the accessory device
4. While the TV and the accessory device are powered on, unplug either end of the
HDMI cable and then reinsert the cable.
1. Connect an audio cable to the PC AUDIO IN port on the TV.
2. Press SOURCE button on the remote control, and select the PC source.
1. Ensure the indicator light on the TV blinks when the remote control buttons are
pressed.
2. Ensure that you are using the remote control supplied with the TV.
3. Ensure that the batteries of the remote control are inserted according to the
illustration on the remote control and that the batteries do not need to be replaced.
4. Remove the AC power cord from the power socket outlet, wait 60 seconds and
reconnect the AC power cord.
1. Press the FORMAT button on the remote control to select the best picture
format.
2. For some accessory devices, the picture format has to be set in the accessory
device.
1. Ensure all the connections are made according to the color code.
2. Push the component cables all the way into the YPbPr sockets on the TV.
1. Increase the volume.
2. Press MUTE button on the remote control.
3. Ensure the headphones are not plugged into the TV.
4. For AV connection, ensure that the Audio L/R cable is connected as described in
Connect devices section. If you are using a component cable, ensure that you have not
crossed the red audio cable with the red video cable.
5. For HDMI connections, some accessory devices have an HDMI audio output
setting that must be turned on for HDMI to HDMI connections.
1. Connect the devices via component or HDMI cables.
1. Ensure you have selected the correct channel.
1. If the TV receives channels via an AV connection, set the TV to the correct source
input.
2. If the TV is connected directly to the wall via a coaxial connection, perform the
Auto store again.
.
on the remote control.