Paytec N86 Instructions

Category Error Reason
Power on / Unable to 1. Run out of battery
2. Battery installation
Power off issue power on terminal.
3. AC power connection
4. Battery failure
PINPAD issue No response. Terminal crash
Error message: 1. Weak Wi-Fi signal
2. Poor SIM card
„Communication
timeout".
3. Terminal Software issue.
Communication
errors
Error message after 1. SIM card is damaged
2. SIM card incorrectly
inserted SIM card:
„Please insert SIM
card".
Printer issues Blank printouts. Thermal printer paper is
inserted incorrectly
Printing is blurred/ Poor quality printer paper
poorly readable. is used
Card reader error Error message: 1. Reader is dirty
2. Card is demagnetized
„Swipe Card Error,
3. Card swiped in incorrect
Please Swipe Again".
Charging / Displays red battery Battery was too long in
battery error icon after battery storage, it can recover after
is installed and reactivating.
power adaptor is
connected.

Troubleshooting

1. Connect N86 with power
supply
incorrectly 2. Verify if battery is
inserted correctly
incorrect. 3. Verify if the AC power
supply is plugged in
correctly
4. Replace the battery
Unplug power supply and
battery, turn off terminal
and restart.
1. Place the terminal in a
location without barriers
connection. 2. Re-insert the SIM card
3. Restart terminal
1. If the SIM card's contacts
are oxidized, use a clean
inserted piece of microfiber cloth
to wipe the contacts
2. Re-insert SIM card
Re-insert the printer paper
accordingly to chapter in
this manual: „Insert paper
roll".
Replace it with good quality
printer paper.
1. Clean the card reader
by inserting a stiff paper
into the card slot. Drag
direction the paper horizontally
and vertically several
times to remove dirt/
particles in the reader
2. Wipe any particles of the
magnetic strip on the
card with a soft cloth, if
the card is demagnet-
ized, it needs to be
replaced by issuer
3. Consider the direction
when swiping the card,
speed should be
continuous
If battery icon is red, charge-
for mimimum 15 min. If icon
turns green, this indicates
that battery is reactivated
successfully and should
perform normally after a
complete recharge.
N86
Smart POS Terminal
Instructions
Next Generation Smart-POS
www.paytec.ch
PayTec AG, Vogelsanstrasse 15, 8307 Effretikon
Phone: +41 52 354 53 00 | Support: +41 52 354 53 26