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9.
Troubleshooting
Symptoms
No power or indicator light.
Error message on the screen
with HDMI connection.
No sound is detected from
the PC.
TV does not respond to the
remote control.
The picture is distorted. It is
stretched out, has short, fat,
black bars on the side or top.
The picture is mostly red
and green, or the picture is
missing red when the TV is
connected to an accessory
device via component cables.
No sound on the TV
loudspeaker.
Bad picture quality with a
coaxial connection.
No picture or sound.
EN-24
Possible cause
What should you do
1. Press POWER at the side of the TV, or press
2. Ensure the AC power cord is connected tightly to the TV power connector and to
The TV is not
the power socket outlet.
connected to the
power.
3. Remove the AC power cord from the power socket outlet, wait 60 seconds and
reconnect the AC power cord.
4. Connect the TV to a different power socket outlet.
1. Ensure that your HDMI cable is certified.
2. Press SOURCE button on the remote control to switch to another source and
then switch back to the HDMI source.
3. Reset the accessory device and the TV.
HDCP authentication
Turn on the TV
fail.
Select the HDMI channel
Turn on the accessory device
4. While the TV and the accessory device are powered on, unplug either end of the
HDMI cable and then reinsert the cable.
1. Connect an audio cable to the PC AUDIO IN port on the TV.
Audio cable is not
connected.
2. Press SOURCE button on the remote control, and select the PC source.
1. Ensure the indicator light on the TV blinks when the remote control buttons are
pressed.
2. Ensure that you are using the remote control supplied with the TV.
Batteries are installed
incorrectly, or low
3. Ensure that the batteries of the remote control are inserted according to the
battery power.
illustration on the remote control and that the batteries do not need to be replaced.
4. Remove the AC power cord from the power socket outlet, wait 60 seconds and
reconnect the AC power cord.
1. Press the FORMAT button on the remote control to select the best picture
format.
Broadcast video format.
2. For some accessory devices, the picture format has to be set in the accessory
device.
1. Ensure all the connections are made according to the color code.
Insecure/incorrect
connection.
2. Push the component cables all the way into the YPbPr sockets on the TV.
Volume level is set
1. Increase the volume.
to zero.
Sound is muted.
2. Press MUTE button on the remote control.
Headphones are
3. Ensure the headphones are not plugged into the TV.
connected.
4. For AV connection, ensure that the Audio L/R cable is connected as described in
Audio cable is not
Connect devices section. If you are using a component cable, ensure that you have not
connected.
crossed the red audio cable with the red video cable.
Accessory device
5. For HDMI connections, some accessory devices have an HDMI audio output
audio output setting is
setting that must be turned on for HDMI to HDMI connections.
incorrect.
Standard definition
channels are not as
1. Connect the devices via component or HDMI cables.
clear as high definition
channels.
Incorrect channel
1. Ensure you have selected the correct channel.
1. If the TV receives channels via an AV connection, set the TV to the correct source
input.
Incomplete channel
installation.
2. If the TV is connected directly to the wall via a coaxial connection, perform the
Auto store again.
.
on the remote control.
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