How To Obtain Warranty Service - Philips Vari-Lite VL3500 Series Service Manual

How To Obtain Warranty Service

A copy of the Vari-Lite Limited Warranty was included in the shipping package for this VARIFLITE®
product.
To obtain warranty service, please contact customer service at 1-877-VARI-LITE (1-877-827-4548),
+1-214-647-7880, or
Authorization (RMA) for warranty service. You will need to provide the model and serial number of
the item being returned, a description of the problem or failure and the name of the registered user or
organization. If available, you should have your sales invoice to establish the date of sale as the
beginning of the warranty period.
Once you obtain the RMA, pack the unit in a secure shipping container or in its original packing box.
Fill out the RMA form included at the end of this manual and place in shipping container along with a
copy of your invoice (if available). Write the RMA number legibly on or near the shipping address
label and return the unit, freight prepaid to:
Vari-Lite
10911 Petal Street
Dallas, Texas 75238 USA
Attention: Warranty Service
As stated in the warranty, it is required that the shipment be insured and FOB our service center.
Note: The Series 3500 Luminaires share many common assemblies and parts of the VARIFLITE®
Series 3000 Luminaires.
02.96 78.001 8 B
customerservice@genlytecontrols.com and request a Return Material
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