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We love that you are rocking JLab!
We take pride in our products and fully stand behind them.
2.4 CONNECT
1
Remove 2.4G USB dongle
from under Epic Keys and
install into computer.
BLUETOOTH CONNECT
2
Press and hold either
(Key flashes when in Pairing Mode)
Select "JLab Epic Keys" in your device settings.
YOUR WARRANTY
All warranty claims are subject to JLab authorization
and at our sole discretion. Retain your proof of
purchase to ensure warranty coverage.
CONTACT US
support@jlab.com
Reach out to us at
jlab.com/contact
or visit
or
for Pairing Mode
1
2
REGISTER TODAY
jlab.com/register
Product updates
FAQs & more
Epic Keys will auto
connect when
powered ON.
|
How-to tips

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Questions and answers

Joel
June 16, 2025

my JLab Epic Work headset seems to randomly disconnect during Teams calls. I can hear it saying battery full, and it will resume for a while, then it will loose connection and do this over and over. Sometimes I don't have any trouble, sometimes it's drops and connects 5x in a row. Makes it difficult to use

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Summary of Contents for JLab EPIC

  • Page 1 Epic Keys will auto Remove 2.4G USB dongle connect when from under Epic Keys and powered ON. install into computer. BLUETOOTH CONNECT Press and hold either for Pairing Mode (Key flashes when in Pairing Mode) Select “JLab Epic Keys” in your device settings.
  • Page 2 Backlit - Customize Keys Backlit + Backlit + Backlit + Track Back Track Back Track Back Track Forward Track Forward Track Forward Customize the Epic Keys Mute Mute with the JLab App Mute JLab.com/software Screenshot Screenshot Calculator Shop products Product alerts...