Napoleon Freestyle F365 Owner's Manual page 20

Gas Flow
• Low heat or low flame when valve is turned to high.
• Burners burn with yellow flame, accompanied by the smell of gas.
• Flames lift away from burner, accompanied by the smell of gas, and possible lighting difficulties.
• Burner output on HIGH, but setting is LOW. Rumbling noise and fluttering blue flame at burner surface.
Possible causes
Gas tank – improper lighting procedure
Gas pipe – undersized supply line.
Leaking gasket surrounding the ceramic tile, or a weld
failure in the burner housing.
Improper preheating.
Possible spider web or other debris.
Dirty or clogged orifice.
Lack of gas
Supply hose is pinched.
Gas regulator in low flow state.
Infrared Burner Flashes Back
• During operation the burner abruptly makes a loud whoosh sound, followed by a continuous blow-torch type sound and grows
dim or has a large flame on start up.
Possible causes
Ceramic tiles overloaded with grease drippings and build-
up. Ports are clogged
Burner overheated because inadequate ventilation. Too
much grill surface covered by griddle or pan.
Leaking gasket surrounding the ceramic tile, or a weld
failure in the burner housing.
Improper heating.
Excessive grease and ash build on sear plates and in drip
pan.
Peeling Paint
• Paint appears to be peeling inside lid or hood.
Possible causes
Grease build-up on inside surfaces.
20
| Troubleshooting
Solution
Ensure lighting procedure is followed carefully. All gas valves must
be in the OFF position when the tank valve is turned on. Turn tank
on slowly to allow pressure to equalize. See Operation – "Lighting
Instructions".
Pipe must be sized according to installation code.
Allow burner to cool and inspect very closely for cracks. Contact
your authorized Napoleon dealer to order replacement burner
assembly if any cracks are found.
Preheat grill with both main burners on high for 10 to 15 minutes.
Thoroughly clean nest or webs out of your burner orifice by
removing it and following instructions in this manual.
See "Leak Test".
Clean burner orifice
IMPORTANT! This must be done by a qualified gas installer.
Check gas level in gas cylinder.
Reposition supply hose as necessary.
Turn the burners off and close the tank valve, wait a minute before
fully re-opening the valve, allow a few seconds for the pressure
to equalize before following the Lighting Instructions to start the
grill. Ensure igniting procedure is followed carefully every time you
cook. All gas valves must be OFF when the tank valve is turned on.
Always open the tank valve slowly.
Solution
Turner burner OFF and allow to cool for at least 2 minutes. Reignite
burner and burn on HIGH for at least 5 minutes, or until the
ceramic tiles are evenly glowing red.
Ensure no more than 75% of the grill surface is covered by objects
or accessories. Turn burner OFF and allow to cool for at least 2
minutes. Reignite.
Allow burner to cool and inspect very closely for cracks. Contact
your authorized Napoleon dealer to order replacement burner
assembly if any cracks are found.
Preheat grill with both main burners on high for 10 to 15 minutes.
Clean sear plates and drip pan regularly. Do not line pan with
aluminum foil. Refer to "Cleaning Instructions".
Solution
This is not a defect. The finish on the lid and hood is porcelain
or stainless steel and will not peel. The peeling is caused by
hardened grease, which dries into paint-like shards, that flake off.
Regular cleaning will prevent this. See "Cleaning instructions".
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