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Roborock Customer Service Center - Technical Support
12. Q: What's the purpose of the floating main brush structure?
A: On an uneven floor, the floating main brush structure will fit well to
the floor according to topographic change, thereby ensuring good
cleaning effect and the maximum negative pressure for dust collection.
13. Q: Do I have to power the machine off after cleaning?
A: No. The machine will automatically return to the dock charger after
cleaning for recharging, and in full charge state, the machine is directly
powered by the dock charger and will not consume the battery power.
This is beneficial to extend the service life of the battery.
14. Q: Can the machine still work after the main brush is removed?
A: The machine itself will not fail to work due to an error and can still
works without the main brush, but, without the main brush, the cleaning
effect is reduced. This is not recommended.
15. Q: Will the magnetism of the virtual wall be reduced overtime?
A: The magnetism can be well maintained overtime, except for working
in a high temperature environment or long-term reversing field.
Software & Algorithm-related
1. Q: Why does the machine turn around rather than going straight
ahead in an open field?
A: The maximum forward distance for a single time of the machine is 6m,
and it will automatically turn around once the value is reached.
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