Related Manuals for Xiaowa E5 Series
Summary of Contents for Xiaowa E5 Series
- Page 1 Roborock Customer Service Center - Technical Support Roborock Customer Service Center - Technical Support Document FAQs for Xiaowa Robot Vacuum Cleaner E5 Series Version 1.0 Tommy 9/5/2017...
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Page 2: Table Of Contents
Roborock Customer Service Center - Technical Support Table of Contents Appearance-related 1. Q: Is it normal if the machine is found to be slightly scratched when unpacking? 2. Q: Is it normal if the machine body and top cover are scratched after use? 3. - Page 3 Roborock Customer Service Center - Technical Support 29. Q: Why is only one side brush provided rather than two? 30. Q: Will the machine be affected by some deformation/damage of the packing box? 15 31. Q: What is the standard equipment configuration? 32.
- Page 4 Roborock Customer Service Center - Technical Support 27. Q: What should I do when there is high water flow/too much water/too wet cloth? 25 28. Q: Is it normal that the machine slightly tilts after recharging? 29. Q: Why does the machine try two or three times to interface with the dock charger for successful recharging? 31.
- Page 5 Roborock Customer Service Center - Technical Support 11. Q: If the dock charger is not the start point of the cleaning operation, will the machine look around for the dock charger when sweeping is finished? Mobile phone-related 1. Q: What should I do when Wi-Fi connection timeout always occurs? 2.
- Page 6 Roborock Customer Service Center - Technical Support 1. Q: What should I do when error 2 occurs? 2. Q: What should I do when error 3 occurs? 3. Q: What should I do when error 4 occurs? 4. Q: What should I do when error 5 occurs? 5.
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Page 7: Appearance-Related
Roborock Customer Service Center - Technical Support Appearance-related 1. Q: Is it normal if the machine is found to be slightly scratched when unpacking? A: The product may be slightly scratched due to in-transit bumps. It is guaranteed that, however, each set of machine delivered to our dear end user is new and unused. -
Page 8: Q: Is It Normal That The Loose Portion In The Front Of The Machine Is Movable
Roborock Customer Service Center - Technical Support 6. Q: Is it normal that the loose portion in the front of the machine is movable? A: The structural member in the front side that can be compressed is a bumper. This is an important sensor structure that helps the machine to detect a barrier in the range of 180 degrees in the front. -
Page 9: Q: What Is The Metal Strip That Can Be Pressed On The Bottom Of The Dock Charger
Roborock Customer Service Center - Technical Support recharge port for charging. 12. Q: What is the metal strip that can be pressed on the bottom of the dock charger? A: This is the charge tab of the dock charger. It contacts the charging contact on the bottom of the machine body to implement the charging function and is flexible to ensure better contact. -
Page 10: Q: What's The Purpose Of The Black Rubber In Two Sides On The Bottom Of The Main Brush Cover
Roborock Customer Service Center - Technical Support 17. Q: What's the purpose of the black rubber in two sides on the bottom of the main brush cover? A: This is the wear pad of the main brush cover. The soft rubber pad will effectively avoid direct contact of the main brush cover with the floor that may result in scratch. -
Page 11: Q: Why Is The Tread Pattern Of The Machine Designed To Be Serrated
Roborock Customer Service Center - Technical Support 23. Q: Why is the tread pattern of the machine designed to be serrated? A: For an off-road tire of 70mm in diameter, the serrated tread pattern design can effectively improve the obstacle performance of the machine. 24. -
Page 12: Q: Why Is Only One Side Brush Provided Rather Than Two
Roborock Customer Service Center - Technical Support 29. Q: Why is only one side brush provided rather than two? A: Firstly, the side brush of the robotic vacuum cleaner is mainly used to clean waste accumulated along a wall or at the root of an obstacle. The side brush is not a main cleaning structure when cleaning in other areas. -
Page 13: Q: What's The Purpose Of The Black Sunken Window On The Bottom Of The Machine
Roborock Customer Service Center - Technical Support 33. Q: What's the purpose of the black sunken window on the bottom of the machine? A: This is the motion tracking sensor. It helps the machine calibrate its motion to ensure a precise Z-shape cleaning path. 34. -
Page 14: Q: What Should I Do When I Feel It Is Too Noisy
Roborock Customer Service Center - Technical Support 4. Q: What should I do when I feel it is too noisy? A: As a product that truly helps you to clean your home thoroughly, it is normal to makes some operating noises. You can download Mi Home APP, connect it to your machine and then select the Silent mode. -
Page 15: Q: Is Timer Cleaning Supported? How To Set It
Roborock Customer Service Center - Technical Support 9. Q: Is timer cleaning supported? How to set it? A: Yes. Please download Mi Home APP and connect it to your machine. On the Setting option, you can add timer operation. After setting, the set timer cleaning will not be affected regardless of whether the machine is connected to Wi-Fi. -
Page 16: Q: Can I Move The Machine When It Is Working
Roborock Customer Service Center - Technical Support 14. Q: Can I move the machine when it is working? A: When the machine is in operation, please try to start it near where it was after pause. 15. Q: Can it work normally in a completely black environment? A: Of course. -
Page 17: Q: Why Does The Robotic Vacuum Cleaner Neglect Some Locations (For Example, The 2Cm Balcony With Black Floor Is Neglected)
Roborock Customer Service Center - Technical Support has the output voltage of DC 4.2V which is far less than 36V, the safe voltage for human body; finally, please be assured that the dock charger is provided with short circuit and current leakage protection features such that it can be automatically powered off in abnormal situations. -
Page 18: Q: What Should I Do When The Machine Works Noisily
Roborock Customer Service Center - Technical Support 25. Q: What should I do when the machine works noisily? A: 1. The omni-directional wheel is noisy mainly because there is too much dust under the bed or sofa at your home for the first two times. It is recommended to remove the omni-directional wheel to clean dust inside the bearing and use cotton swabs to remove particles inside the bearing hole. -
Page 19: Q: What Should I Do When There Is No Water/Too Little Water/Too Dried Cloth For Mopping
Roborock Customer Service Center - Technical Support period of time and will disappear over time. 26. Q: What should I do when there is no water/too little water/too dried cloth for mopping? A: Troubleshooting: 1. Check whether the water tank runs out of water; refill water if necessary. -
Page 20: Q: The Machine Cannot Move Across A Step With A Height Of Or Near 2Cm
Roborock Customer Service Center - Technical Support 30. Q: There are cracks on the dust bin reported by user. A: This is the parting line. Most molds used for perfusion are made up of several parts. Two materials fuse here, so that the parting line presents after the mold is opened. -
Page 21: Q: Is Dust Detection Feature Provided
Roborock Customer Service Center - Technical Support 2. Q: Is dust detection feature provided? A: No. As a home frequently using the machine will be very clean and tidy, the dust detection feature is not practical or effective yet. In addition, the dust detection feature may present high failure rate and the sensor may be easily covered or blocked by dust that may result in misjudgment;... -
Page 22: Q: Why Does Power-On Fail In Winter
Roborock Customer Service Center - Technical Support Thus, it is normal that charging takes more time in summer. 7. Q: Why does power-on fail in winter? A: Please ensure that the machine operates in an environment with temperature not less than 0°C; otherwise, the machine may be impossible to be powered on to protect the battery. -
Page 23: Q: What's The Purpose Of The Floating Main Brush Structure
Roborock Customer Service Center - Technical Support 12. Q: What's the purpose of the floating main brush structure? A: On an uneven floor, the floating main brush structure will fit well to the floor according to topographic change, thereby ensuring good cleaning effect and the maximum negative pressure for dust collection. -
Page 24: Q: Why Is The Machine Not Designed To Fully Avoid Impact On Furniture
Roborock Customer Service Center - Technical Support 2. Q: Why is the machine not designed to fully avoid impact on furniture? A: To obtain the best cleaning effect, the robotic vacuum cleaner is designed to work in extreme distances. Without impact, trash at the root of furniture may not be effectively collected. -
Page 25: Q: Why Is The Machine Automatically Powered Off
Roborock Customer Service Center - Technical Support ending its work to return to the starting point. 7. Q: Why is the machine automatically powered off? A: The machine will automatically enter the sleep mode with low power consumption when the machine is in standby, pause and error mode and left inactive for 10 minutes. -
Page 26: Q: If The Dock Charger Is Not The Start Point Of The Cleaning Operation, Will The Machine Look Around For The Dock Charger When Sweeping Is Finished
Roborock Customer Service Center - Technical Support 11. Q: If the dock charger is not the start point of the cleaning operation, will the machine look around for the dock charger when sweeping is finished? A: If the machine does not start from the dock charger, nor does it pass by the dock charger during the cleaning process, it will stop where it is when the cleaning is finished. -
Page 27: Q: What Should I Do When The Machine Cannot Be Found In Mi Home App
Roborock Customer Service Center - Technical Support 2. Please check if the network of the broadband service provider works normally 3. Please check if timer rebooting of your router is set 3. Q: What should I do when the machine cannot be found in Mi Home APP? 1. -
Page 28: Q: What's The Purpose Of The Machine Positioning Feature
Roborock Customer Service Center - Technical Support 7. Q: What's the purpose of the machine positioning feature? A: From your mobile phone, when you click "Position Machine", the machine will tell you its location via a voice prompt "I'm here". When the machine reports an error from a place you cannot find in some cases, this feature is useful to quickly locate the machine. -
Page 29: Q: Is Multi-Router Roaming Supported
Roborock Customer Service Center - Technical Support Please place the machine and dock charger near your wireless router and try again. 3. Make sure that the machine is connected to the dock charger and being charging and that the battery capacity is higher than 20%, and then try again. -
Page 30: Q: Can The Machine Work Normally When Moving From Wi-Fi Coverage Area To Non-Wi-Fi Coverage Area During Cleaning
Roborock Customer Service Center - Technical Support 1. Please check if the machine is powered on as the timer cleaning is ineffective when it is powered off 2. Please ensure that the battery is higher than 20% as the timer cleaning is ineffective when the battery is lower than 20%;... -
Page 31: Q: App Issue Summary For Different Mobile Phone Models
Roborock Customer Service Center - Technical Support 23. Q: APP issue summary for different mobile phone models A: 360 mobile phone: Mi Home APP positioning service permission may be automatically disabled by your mobile phone such that the APP connection problem is resulted. (The machine appears in the Wi-Fi list but invisible in APP) iPhone: The "capitalize the initial letter by default"... -
Page 32: Q: What Should I Do When Error 3 Occurs
Roborock Customer Service Center - Technical Support slightly tap the left and right sides and peripheral region of the bumper in the front of the machine to check if the bumper can be normally pressed down and rebounded. Remove the foreign matter (if any) preventing the bumper being rebounded. -
Page 33: Q: What Should I Do When Error 8 Occurs
Roborock Customer Service Center - Technical Support terrains, please use a virtual wall or chair for blockage. 7. Q: What should I do when error 8 occurs? A: Error 8 indicates that the machine gets trapped in a place: 1. If the machine gets trapped in a specific area, please remove the obstacles. -
Page 34: Q: What Should I Do When Error 13 Occurs
Roborock Customer Service Center - Technical Support 12. Q: What should I do when error 13 occurs? A: Error 13 indicates machine charging failure: 1. Poor contact results because the charging area is dirty; please clean the charging contact in the machine tail and the contact tab of the dock charger after power off and disconnection from the dock charger. -
Page 35: Q: What Should I Do When Error 23 Occurs
Roborock Customer Service Center - Technical Support 17. Q: What should I do when error 23 occurs? A: Error 23 indicates that the signal transmission area of the dock charger may be blocked. Please tidy up the cables to prevent the dock charger from being blocked, so that the machine can receive recharge signals correctly. -
Page 36: Routine Maintenance-Related
4. Q: Can the strainer be flushed with water? Why? A: Yes. Xiaowa robotic vacuum cleaner is provided with a washable strainer. When the dust collection effect is affected due to seriously dirty strainer, flush the strainer with tap water but not to use detergent or brush. -
Page 37: Q: What Should I Do When The Main Brush Is Entangled By Hair
Roborock Customer Service Center - Technical Support 10 seconds. 6. Q: What should I do when the main brush is entangled by hair? A: Please use the supplied main brush cleaning tool. If it is tightly entangled by some hair or wires, use scissors to clean, without damaging the rubber sheet and brush bundle of the main brush. -
Page 38: Q: How To Remove The Strainer For Cleaning
Roborock Customer Service Center - Technical Support replaced every 3-6 months and 6-12 months respectively. 11. Q: How to remove the strainer for cleaning? A: Hold the buckle in the left of the strainer and forcedly rotate to remove the strainer. Then you can clean the strainer with a vacuum, or put the dirty side down and flap it gently to remove the dirt.