Related Manuals for Exact solutions primeTOUCH flat
Summary of Contents for Exact solutions primeTOUCH flat
- Page 1 IR Touch Overlay Manual Version 1.0 Date Revision No. Author Checked Description 08.12.2020 Version 1.0 Kontakt Tel.: +49 2204 9485 30 E-Mail: info@exactsolutions.de Web: www.exactsolutions.de...
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Page 2: Table Of Contents
Manual primeTOUCH flat Series Table of content 1. General Information ......................3 1.1 Explanation of symbols ...................... 3 1.2 Preamble ........................... 3 2. Safety instructions ........................ 3 2.1 Warnings ........................... 3 2.2 Risk Situations ........................5 3. Scope of delivery ........................7 4. -
Page 3: General Information
Notice! This symbol indicates text passages containing important information. 1.2 Preamble The primeTOUCH flat products has been developed and manufactured with the highest care and attention. However, improper handling can cause a risk for safety and / or damage. Read these instructions carefully before handling and installing the product so that you can safely enjoy your device. - Page 4 Damaged power cords may cause a fire or electric shock. • Never disassemble, repair or modify the primeTOUCH flat or any accessory. This may cause serious accidents or death. Contact your vendor if you are in the need of support.
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Page 5: Risk Situations
Never unscrew parts of the primeTOUCH flat that are mounted in delivery condition. • Make sure the persons that install the primeTOUCH flat are aware that there is no need to unscrew or disassemble anything that is mounted in delivery condition. - Page 6 When the product is mounted to the supporting structure be careful to avoid personal injury. Wear safety gloves. Risk of injuries by broken glass. The front side of the primeTOUCH flat product is made of glass. If the glass breaks, the persons who are doing service work or may cut themselves with parts of a broken glass.
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Page 7: Scope Of Delivery
IR diodes are located. As primeTOUCH flat can communicate via the HID interface it is a plug&play solution. Always pay attention to the original manuals of the professional LC Displays, they can be downloaded on www.exactsolutions.de. -
Page 8: Hardware Design
Manual primeTOUCH flat Series 4.2. Hardware design The mechanical design is the similar for all primeTOUCH flat models. The touch overlay is mounted to the LC display with black powder coated steel brackets. Touch overlay LC Display Mounting brackets Figure 1: Exemplary exploded view of primeTOUCH flat touch overlay and LC display 4.3 Specifications... -
Page 9: Setup And Operation
Attention: primeTOUCH flat works with infrared light, if more than one primeTOUCH flat is set up in a row, make sure there is a suitable angle between the units so that they won’t interfere with each other. -
Page 10: Mechanical Setup
WARNING: Make sure to use correct mounting brackets and mounting material to fix the primeTOUCH flat to a supporting structure like a wall or floor. Also make sure the supporting structure is capable of carrying the overall weight 08.12.2020... -
Page 11: Electrical Setup
2. To set up the touch function connect one end of the included USB cable A-male/A-male to the USB port (A-female) at the lower right corner (backside view, red circle in Figure 3) of the primeTOUCH flat overlay and connect the other end to your PC. 08.12.2020... -
Page 12: Operation
Manual primeTOUCH flat Series Figure 3: Position of USB port 3. If you want to use the primeTOUCH flat as HID device no further steps are necessary, the operating system recognises the primeTOUCH flat automatically as HID device. If you want to use the calibration or TUIO function please go ahead with chapter 6 Driver and User Interface. -
Page 13: Driver And User Interface
Manual primeTOUCH flat Series The cabinet should gently wiped with a soft cloth. If a cleaning is necessary the cloth can be dampened with a neutral detergent and water, wipe the cabinet and follow with a dry cloth. NOTE: Unplug the power supply before cleaning. - Page 14 Manual primeTOUCH flat Series Figure 4: MTPlatform main interface • Platform version: Version of the driver Section 1 – Touchscreen Information • Serial Number: Unique ID of a touchscreen • Firmware Version: Internal firmware version of a touchscreen • Description: Maximum touch points that a physical touch screen supports •...
- Page 15 “joggle”, enabled by default • Night Club Mode: This feature can enhance anti-jamming performance of the primeTOUCH flat hardware. When there are changing light conditions, this feature will let touch screen work normal. Disabled by default.
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Page 16: Multitouch Doctor
Manual primeTOUCH flat Series • Reset Default Settings(R): Reset to these feature settings in factory Section 3 - Calibration • Calibration: Allows to execute a calibration • Reset Calibration: Discard stored calibration data, and reset to default data in theory (For large and... - Page 17 Manual primeTOUCH flat Series Section 1 - Device Information This area shows basic information of the primeTOUCH flat hardware, including serial number, and firmware version. • Serial Number: the unique identification of hardware • Firmware: Firmware version Section 2 - Preparation •...
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Page 18: How To Install/Uninstall Driver And Multitouch Platform
Manual primeTOUCH flat Series 6.2.3. How to install/uninstall driver and MultiTouch Platform • Supportet OS: Windows XP/Vista/7/8/10. • Driver can be downloaded here: https://exactsolutions.de/en/produkte/primetouch-en/ To install the driver including MultiTouch Platform please follow the steps below: double click the exe file “mt_driver_kit_v0.0x.exe”→ Click on “Yes”→ Click on “Next” →Select a different install path if you need →... -
Page 19: Trouble Shooting With Multitouch Doctor
Manual primeTOUCH flat Series • • reset calibration the touch overlay Accidently Calibrate Touch is not calibrated data or inaccurate calibration by clicking the calibrate button in the Platform interface and follow the displayed steps • No power supply • Check the power cable and... - Page 20 Manual primeTOUCH flat Series Solution: Upgrade to latest driver from https://exactsolutions.de/en/produkte/primetouch-en/ o “Open bulk device” fails Solution: Reinstall primeTOUCH driver 08.12.2020 Page 20 of 26...
- Page 21 Manual primeTOUCH flat Series o Check power supply Solution: Check if the USB A male cable is connected to the computer Change the USB port if necessary Replace the cable if necessary o Check touchscreen data 08.12.2020 Page 21 of 26...
- Page 22 Manual primeTOUCH flat Series Solution: Make sure the touch surface is clear and that nothing is present that could block the IR signal. Clean the IR filters on bottom, left side, right side and top with a soft cloth to remove dirt or dust If that doesn’t help you can create a report to send it to the support team:...
- Page 23 Manual primeTOUCH flat Series Solution: Generally primeTOUCH flat IR touch overlay is resistant to bright environmental light. But if there are light sources that emit infrared light in a certain wave length this may cause this error. Please try to remove or decrease any strong lights directly shining to the touch screen.
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Page 24: How To Send A Report
Manual primeTOUCH flat Series Solution: Go to “Control Panel” → “Hardware and Sound” → “Pen and Touch” → Click on the tab “Touch”→ Make sure both “Use your finger...” and “Enable multi-touch...” options are checked → “OK” Note: If the OS is Windows 10 or above it may not be possible to get into the Pen and Touch configuration menu. -
Page 25: Disposal Of Components
Manual primeTOUCH flat Series • Please add your name and your e-mail address to get feedback directly. • Please add more information and, if possible, an error description in the text window. • If the computer is connected to the internet just click on “Send” to transmit the report •... - Page 26 Manual primeTOUCH flat Series Imprint EXACT solutions GmbH Lustheide 85 51427 Bergisch Gladbach GERMANY Tel.: +49 2204 9485 30 E-Mail: info@exactsolutions.de Web: www.exactsolutions.de 08.12.2020 Page 26 of 26...
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