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Troubleshooting
Your Vehicle Kit has been designed and built to be trouble-free, but if you
experience a problem, try this:
• Check that all connections are firm and secure .
• Make sure the vehicle's cigarette lighter or power socket is clean and free
of corrosion .
• Make sure you have connected the Satellite Radio as described in this
User Guide . Verify that the PowerConnect Power Adapter is plugged into
the vehicle's cigarette lighter or power socket and that the LED on the
PowerConnect Power Adapter is lit (on) . If not, your vehicle may need to be
running to provide power to the socket .
If you see this on the screen:
Acquiring Signal
Check Antenna Connection
58
Try this:
• Make sure that the vehicle is outdoors with a
clear view of the sky .
• Make sure the Magnetic Mount Antenna is
mounted outside of the vehicle .
• Move your antenna away from any obstructed
area . For example, if you are parked in an
underground garage, you should receive a signal
after leaving the garage .
• Make sure that the Magnetic Mount Antenna
cable is firmly and securely plugged into the
PowerConnect Vehicle Dock . Make sure the
cable is not bent or broken .
• Turn the Satellite Radio off, then on, to reset this
message .
• If the message persists, most likely the antenna
cable has been damaged . Replace the antenna .
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