Soundwave SONTRO User Manual
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Soundwave SONTRO User Manual

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  • Page 1 USER MANUAL...
  • Page 2 Hearing new sounds may feel unusual at first, but most people find that they feel more comfortable using their hearing aids after 3 weeks of use. Get Back to Hearing, Get Back to Life with Sontro Hearing Aids.
  • Page 3 GUARANTEE Your satisfaction is 100% guaranteed! If you’re not happy with your Sontro Hearing Aids , you can return them within 45 days for a 100% refund! We’ll be sad to see you go - and we’ll be here when you need us.

  • Page 4: Table Of Contents

    TABLE OF CONTENTS [04.18.22] 01 Sontro Hearing Aids + otoTune ® ® 02 Safety and health information 17 Battery 23 Placement 27 Ear domes 34 Receivers/Measurement Tool 37 Volume button 40 Care 44 Wax Guards 47 Sound 55 Appendix 66 Warranty...
  • Page 5 With Sontro Hearing Aids, you are back in control of the sounds around you, thanks to self-fitting software and advanced hearing technology. Let’s get started! Test your hearing in 3-minutes and customize your settings with our intuitive otoTune app. You can download the otoTune app on your mobile phone at the Google Play or App Store.

  • Page 6: Safety And Health Information

    Indications for Use The Soundwave Hearing Sontro Hearing Aids are a pair of self-fitting wireless air conduction hearing aids intended for use by individuals 18 years and older with perceived mild to moderate hearing impairment.
  • Page 7 This hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment from organic conditions. Hearing Health Care Information This product may help you hear better if you: • Strain to follow conversations when others don’t, especially in noisy places •...
  • Page 8 You should see a hearing health care professional if you: • Have a visible deformity of the ear • Have a current ear infection or history of active discharge from one or both ears within the past 90 days. • Have sudden or rapid progression of hearing loss within the past 90 days in one or both ears.
  • Page 9 This product will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. This product is designed to help you make greater use of your remaining hearing ability. You should keep in mind that it can take time to become accustomed to new sounds. For best results, practice using the hearing aids as much as possible.
  • Page 10 Important Safety Instructions Please read and keep all safety use instructions. Only use attachments/components specified by the manufacturer The battery provided with the product may present a risk of chemical burn if mishandled. Please dispose of used batteries properly, following local regulations. When a replacement is needed, use only size 312 zinc-air batteries.
  • Page 11 WARNINGS • Do NOT store or replace batteries near where you store medication or near children. Battery ingestion can cause serious harm. If you think that you or someone else has swallowed a battery or placed a battery inside any part of the body, seek immediate medical attention.
  • Page 12 • Do NOT Use accessories, components, or replacement parts other than those provided by Soundwave Hearing could result in increased electromagnetic emissions and decreased electromagnetic immunity, which could decrease performance.
  • Page 13 • If portable radio frequency communications equipment is used closer than 12 inches (30 centimeters) from your hearing aid system, performance may decrease. If this occurs, move away from the communications equipment. • Your hearing aid system can be used on an aircraft, as hearing aids are exempt from the rules applied to other personal electronic devices.
  • Page 14 CAUTIONS • Be aware that some sounds may sound different when you’re using the hearing aids. Keep this in mind when you need to be aware of your surroundings. You should adjust to this over time. • Consult a hearing care professional if you experience any unusual side effects like skin irritation, excessive accumulation of earwax, dizziness, change in your hearing, or if you think there may be a foreign object in your ear canal.
  • Page 15 • Use of accessories, components, or replacement parts other than those provided by Soundwave Hearing could result in increased electromagnetic emissions and decreased electromagnetic immunity, which could decrease performance. • If portable radio frequency communications equipment is used closer than 12 inches (30 centimeters) from your hearing aid system, performance may decrease.
  • Page 16 The standard audiogram and the in-situ method produced similar hearing threshold curve estimates for the majority of subjects and Soundwave Hearing’s technology required less time to obtain results than standard audiometry.
  • Page 17 Cleaning your ears Let’s face it, your ears make wax. Wax build up can get in the way of hearing. Your Sontro ® Hearing Aids have tiny parts on them, wax will clog them up. Even if your ears appear clean it’s a good idea to give them a quick swab before you put in your...
  • Page 18 Hearing Aids are sold with the following accessories and contents: 4 size 312 batteries Your Sontro Hearing aids are made to work with 312 batteries, please only use this size. Your Sontro Hearing Aids have 2 receivers attached to them...
  • Page 19 Getting to Know your Sontro Hearing Aids ® RECEIVER VOLUME BUTTON OPEN EAR DOME MICROPHONE BATTERY DOOR...
  • Page 20 Right and Left Hearing Aids Soundwave manufactures the Sontro Hearing Aids as a paired set. When ® we manufacture hearing aids we program one as left, and one as right. The hearing aid with the blue tip receiver is the left hearing aid. The hearing aid with the red tip receiver is the right hearing aid.

  • Page 21: Battery

    BATTERY...
  • Page 22 ® Please only use this size. Battery Door The battery door of the Sontro Hearing Aid is designed to have two functions, to power on/off and to change the battery. Powering the Hearing Aid On and Off Open the battery door to power off the hearing aid, when not in use. To open, gently pull battery door tab, located on the base of the hearing aid.
  • Page 23 BATTERY with the positive ‘+’ side facing up. DOOR STEP 3: To turn on your Sontro Hearing Aid, close the battery door. Your ® hearing aid will play a set of chimes to let you know the power is on.
  • Page 24 • Always leave new batteries sealed in their original packages. • Do not remove the tab on your battery until you are ready to use it. • Do not use expired, unsealed, or corroded batteries. • Do not leave expired batteries in your Sontro Hearing Aids. ®...
  • Page 25 Factors that Affect Your Hearing Aid Batteries INDIVIDUAL HEARING LOSS: As hearing loss increases, more power is required to effectively amplify sounds. This increases the current needed from the battery and reduces battery life. In general, the more severe the hearing loss, the shorter the battery life.
  • Page 26 This can cause a battery to reach the end point earlier. NOTE: With normal usage, your 312 hearing aid batteries should last up to 4 to 6 days with your Sontro Hearing Aids.

  • Page 27: Placement

    PLACEMENT...
  • Page 28 Placement of Your Sontro Hearing Aid on Your Ear ® The LEFT ear receiver is BLUE and the RIGHT ear receiver is RED STEP 1 : Take each hearing aid and hang it over the corresponding Left and Right ear, so that the body of the hearing aid is behind each ear.
  • Page 29 It’s that simple! Customizing the Fit of Your Sontro Hearing Aids The receiver delivers the sound to the eardrum. It is important that the receiver and the dome fit correctly in your ear. If the receiver or the dome irritates your...
  • Page 30 Hearing Aid and Ear ® Your Sontro Hearing Aids also come with (2) sport locks to hold the receiver and dome in your ear canal if needed. To install a sport lock onto each receiver simply push the smaller end of the sport lock into the loop on the end of the receiver and gently pull it completely through to the wider end of the sport lock.

  • Page 31: Ear Domes

    EAR DOMES...
  • Page 32 • Proper receiver size • Proper dome fit As you read on to assess the proper fit and comfort of your Sontro Hearing Aids caution should be noted: Never push the ear dome far inside the ear canal, it should sit just inside the ear canal opening and remain in place.
  • Page 33 We recommend you take the otoTune 3-minute hearing test with the Open Ear Domes that are already installed on your hearing aids. We also suggest you wear your Sontro Hearing Aids for a couple of hours before making a ®...
  • Page 34 Ear domes are small, bell shaped silicone pieces that attach to the end of the receiver and fit in the ear canal. Ear domes come in three variations: Open ear domes, Power ear domes, and Tulip ear domes. Open Ear Domes come installed on your hearing aids. If an ear dome feels too loose or too tight in your ear canal, remove the ear dome by pulling it from the receiver and then attach a larger or smaller ear dome.
  • Page 35 Open ear domes come in three sizes: small, medium and large. Soundwave replacement Open ear domes are sold in sets of 10. Tulip Ear Domes can increase speech clarity and overall comfort.
  • Page 36 Replacing Your Sontro Hearing Aid Ear Domes ® It is important you know how to change and replace ear domes, incorrect ear dome replacement may result in the ear dome being left in the ear when you remove the hearing aid.
  • Page 37 Tulip Ear Dome Replacement Tulip ear domes consist of two petals. Use a bit more caution replacing them. STEP 1 : On the ear dome, push the largest petal away from the receiver using a finger. This bends the petal forward. Hold the receiver with your thumb and forefinger and firmly pull the base of the ear dome entirely off the receiver with your thumb and forefinger of your other hand.
  • Page 38 RECEIVERS...
  • Page 39 Receivers Soundwave ships all Sontro Hearing Aids with one size fits most receivers. ® Occasionally your ear size may require a longer or shorter receiver to help the ear dome and receiver stay in your ear canal. Should this be the case, call Customer Support (833)-367-Hear (4327) or email support@ hearsoundwave.com and we will happily help you order the correct size for...
  • Page 40 Using the Receiver Measurement Tool To find the correct size Receiver, use the Receiver Measurement Tool. Place the tool over the appropriate ear (see diagram). Pick the number that is the closest to the top of the ear canal opening. If you are between numbers, we recommend you choose the higher number.

  • Page 41: Volume Button

    VOLUME BUTTON...
  • Page 42 Customize your Hearing Aids with the Volume Button You can further customize how your hearing aid sounds by using the otoTune app or by using the volume button on the Sontro Hearing Aid. ® ® A Short Press (1 second) of the top or bottom button will change the volume up or down.
  • Page 43 Adjusting Hearing Aid Modes Sontro Hearing Aids have 4 modes: Automatic, Quiet, Noise, and ® Entertainment. You can also control all of these modes on the otoTune app. ® Automatic mode will automatically adjust the proper mode to your surroundings.

  • Page 44: Care

    CARE...
  • Page 45 Daily Cleaning It is important to keep your hearing aids clean and dry. Clean the hearing aids using a dry soft cloth. Do not use water to clean the receiver wire or ear dome. In order to avoid damage due to humidity or excessive perspiration, you may consider purchasing a hearing aid dryer.
  • Page 46 (3) months to keep you hearing all of life’s moments. Over time, these parts may become stiff and discolored, affecting comfort, fit, and sound quality. Regular replacement will keep your Sontro Hearing Aids sounding and feeling like new.
  • Page 47 Items to Avoid with your Hearing Aids • Do not let you Sontro Hearing Aids get wet, do not wear them swimming, bathing, steaming, hot tubbing, or in the shower. • Do not immerse your Sontro Hearing Aids in any liquid to clean them.

  • Page 48: Wax Guards

    WAX GUARDS...
  • Page 49 Changing Wax Guards STEP 1 : Remove the ear dome on your receiver. STEP 2 : Open a box of Cerustop Wax Guards, available on our affliate ™ store at hearsoundwave.com The wax guard tool that comes with the Cerustop Wax Guards has a removal tip to collect the used filter, and a replacement tip with a white filter to insert the new wax filters.
  • Page 50 STEP 4 : Gently press the new wax guard straight into the opening. Then pull the holder straight out. The new wax guard will automatically release from the tool. If the wax guard fits loosely, discard it and insert another. STEP 5 : Remove the ear dome on your receiver.

  • Page 51: Sound

    SOUND...
  • Page 52 It can take up to 2-3 weeks for your brain to adjust. Slowly begin to turn the volume up as you become more comfortable with sound. The Sontro Hearing Aid has several modes that you can test to manage your sound: Automatic, Quiet, Noise, and Entertainment. You can...
  • Page 53 If something sounds loud, you probably have the volume too high, or you may need to switch to a different mode. Once you begin to acclimate to your Sontro Hearing Aids you may find that you enjoy conversations more and that it is easier to talk to people in restaurants and other noisy environments.
  • Page 54 I am not hearing clearly with my Sontro Hearing Aids. • The receiver wire may not be connected properly, make sure it is attached to the Sontro Hearing Aid and the ear dome fits snugly. • The receiver wire may be broken, replace the receiver wire.
  • Page 55 • Check that the battery door is completely closed so the hearing aid is turned on. • Check that you have a battery properly inserted in your Sontro Hearing Aid. The sound coming from my Sontro Hearing Aids is distorted or weak.
  • Page 56 For a medical evaluation of your hearing, you should consult a hearing health professional. Soundwave Hearing advises anyone who has a history of: (1) Visible congenital or traumatic deformity of the ear; (2) active drainage from the ear within the previous ninety days;...
  • Page 57 Sontro Hearing Aids. If this occurs, please ® contact Soundwave Hearing. If an actual allergic reaction occurs or you experience inflammation, discharge from the ear, excessive wax or other unusual conditions, contact a physician immediately. If, for any reason, your hearing devices do not operate properly, do NOT attempt to fix them yourself, as you could cause further damage.
  • Page 58 Serial Number There are two ways to locate your serial number: The serial number is located on the blue side of the Sontro Hearing Aids ® box, on a white sticker. The otoTune app will automatically register your serial number when it ®...

  • Page 59: Appendix

    APPENDIX...
  • Page 60 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. The Soundwave Hearing Aid generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
  • Page 61 • Increase the separation between the hearing aid and the receiving device. • Consult the dealer of the receiving device or an experienced radio/TV technician for help. Changes or modifications not expressly approved by Soundwave Hearing, LLC could void the user’s authority to operate this equipment.
  • Page 62 Expected Service Life of Product and Components: 3 Years This product does not contain natural rubber latex. This product is provided non-sterile. Do NOT use if package is damaged. The Sontro Hearing Aids comply with the following domestic regulations for medical devices: IEC 60601-1:2005/A1:2012 IEC 60601-1-2:2014 IEC 60601-2-66:2019 IEC 60601-1-6:2010 FCC 47 Part 15.247...
  • Page 63 Features per ANSI/CTA-2051:2017 The Sontro Hearing Aids have level-dependent frequency equalization that is adjusted via ® user controls. Level-Dependent Gain/Compression utilize 16-channel wide dynamic range compression to make conversation easier without making loud sounds too loud. Noise Reduction make steady noises less loud.
  • Page 64 ANSI S3.22 / IEC 60118-7 2CC Coupler (battery, wireless off)
  • Page 65 Frequency Response Curve IEC 60318-5 2CC Coupler...
  • Page 66 Input / Output Curve IEC 60318-5 2CC Coupler...
  • Page 67 Android and Google Play are trademarks of Google LLC. Wi-Fi is a registered trademark of Wi-Fi Alliance®. Sontro® Hearing Aids and the otoTune® app icon are registered trademarks of Soundwave Hearing, LLC. ©2021 Soundwave Hearing, LLC. No part of this work may be reproduced,...
  • Page 68 Information and explanation of symbols...
  • Page 69 Information and explanation of symbols (cont’d)

  • Page 70: Warranty

    WARRANTY...
  • Page 71 Soundwave Hearing Aid(s) or other product. If our examination of your Soundwave Hearing Aid(s) or other product determines that there is a defect in materials or workmanship within the Warranty Period, the affected hearing aid(s) or other products will be repaired or replaced free of charge.
  • Page 72 We will repair or replace your Soundwave Hearing Aid(s) or other product free of cost. This warranty does not cover product failure caused by the user, including, without limitation, rough handling, water damage, external physical damage, wax build-up or misuse of the Soundwave hearing aid(s) or other products.
  • Page 73 Return (Money Back Guarantee) Policy “Your satisfaction is 100% guaranteed. If you are not completely satisfied with your Sontro Hearing Aids or other products, you have 45-days from the date you receive your devices (or date of purchase from your local retail store) to return them for a refund. No questions asked! Before returning your devices, Soundwave Hearing recommends a 21-day trial period with your hearing aids as this is, on average, how long it takes to adjust to your new devices.
  • Page 74 hearsoundwave.com...

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