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User Manual
7 Troubleshooting
This chapter lists the common problems that may be encountered when using this product. If you are unable to
solve the problem according to the information below, please contact the customer service center or the
dealer.
State
The machine
won't start
Fan not working
Poor
performance
or sub-optimal
purification
Possible causes
The power cord is not plugged in
The power cord is damaged
The machine is not on
The motor is damaged
Foreign particles inside the
machine
The filter was not replaced
The air inlet or outlet of the
machine is blocked
The plastic package of the
filter is not removed
There is not proper
clearance or space around
the machine to ventilate it
There is no filter in the machine
More than expected room
coverage
Possible solutions
Pull out the power cord
and plug in again
Contact customer service
center or dealer
Pull out the power plug and plug
in the power again
Contact customer service
center or dealer
Contact customer service
center or dealer
Replace a new set of filter
Contact customer
service center or dealer
Remove the plastic package
of the filter screen for reuse
Make
that the
sure
and outlet
the machine
of
are not less than 50cm
away from
obstacles
the
Make sure that the filters
are placed in the machine
in the order indicated
Recheck whether the area of the
used room is consistent with the
specified area of the machine
inlet
air
11
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