Troubleshooting - Amazon B00YFTHJ9C Manual

Troubleshooting

If there is a problem with your shredder, check below for the symptoms and steps to resolve.
If you continue to have problems, contact customer support at our Service Center.
DO NOT ATTEMPT TO REPAIR BY OPENING THE SHREDDER HEAD. This will completely
void the product warranty.
 The shredder does not work at all.
1) Make sure the unit is plugged in and that the outlet is in good working order.
2) Overheating with extended use: In the event that the shredder has shred continuously
beyond the maximum running time and overheated, the unit will automatically shut off. If
this happens, switch the shredder off for 30 minutes or longer before resuming normal
operation.
3) Make sure the shredder head is correctly seated onto the included wastebasket, with all the
words and icons facing towards you. The head unit is
particularly designed to work only with the integrated
wastebasket. The shredder is equipped with a safety
interlocking mechanism, which prevents the shredder
from working when the head unit is lifted, removed,
or accidentally knocked over. The shredder will not
function unless the head unit is properly mounted as
pictured.
4) If using a plastic bag to line the wastebasket, please remove it. This may cause the shredder
not to operate properly.
5) The activation sensor of the shredder is located near the center of the feed slot. Be sure to
feed directly into the center area to activate the machine (especially applies to smaller
pieces of paper or credit cards).
 The shredder runs in "Rev (Reverse)" mode but not in "Auto (On)" mode.
While in "Auto" mode, the motor will not start running until paper is inserted into the
feed slot. Set the unit to "Auto" and insert paper to shred. The sensor that activates the
shredder in Auto mode is located directly in the center of the slot. If the paper you are
inserting is narrow, it may not be activating the optical sensor. It is also possible that the
feed slot has become blocked with paper. Insert an index card or any rigid sheet of card-
stock (old greeting card or folded file folder), directly in the center of the feed slot, while
applying force to help push the jammed paper through. This will usually clear any paper
blockage.

How to clear a paper jam in the shredder.
1) Switch the shredder over into Reverse (REV) mode. While in Reverse, the shredder will back
up and loosen the jammed paper. If required, you may need to tug and remove several
sheets to effectively clear the machine. When jammed paper is loosened or removed,
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