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Solve problems
Help and personal needs
To save the time and expense of an
unnecessary service call, perform the simple
checks in this section before contacting a
service professional.
When you switch on your phone, the
following messages may appear:
"Insert SIM"
•
Be sure that the SIM card is correctly
installed.
"Enter password"
•
The automatic locking function has been
enabled. You must enter the phone's
password before you can use the phone.
"Enter PIN"
•
You are using your phone for the first
time. You must enter the PIN supplied
with the SIM card.
•
The PIN check feature is enabled. Every
time the phone is switched on, the PIN
has to be entered. To disable this
feature, use the PIN check menu.
"Enter PUK"
•
The PIN has been entered incorrectly
three times, and the SIM card is now
blocked. Enter the PUK supplied by your
service provider.
"No service," "Network failure," or "Not
done" displays
•
The network connection has been lost.
You may be in a weak signal area. Move
and try again.
•
You are trying to access an option for
which you have no subscription with your
service provider. Contact the service
provider for further details.
You have entered a number but it was
not dialled
•
Be sure that you have pressed [
•
Be sure that you have accessed the right
cellular network.
•
Be sure that you have not set an
outgoing call barring option.
Your correspondent cannot reach you
•
Be sure that your phone is switched on.
([
] pressed for more than one
second.)
].
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