Televic PLIXUS Installation Manual
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Televic PLIXUS Installation Manual

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PLIXUS
GATEWAY
INSTALLATION GUIDE

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Summary of Contents for Televic PLIXUS

  • Page 1 PLIXUS GATEWAY INSTALLATION GUIDE...
  • Page 2 However, the information in this manual is supplied without warranty, either express or implied. Neither the authors, Televic Conference NV, nor its dealers or distributors will be held liable for any damages caused or alleged to be caused either directly or indirectly by this book.

  • Page 3: Table Of Contents

    Information about the Gateway Information About the Central Unit Connection Diagram for the Audio IT Considerations Web Browser Connectivity Towards the Internet Connectivity between the Plixus Gateway and the Central Unit Plixus Gateway and Central Unit Configuration Vonage Video API network Connectivity Requirements...
  • Page 4 Confero 360 License Audio Configuration of the Central Unit Hardware Installation Physical installation Connecting the Gateway To Plixus AE-R Connecting the Gateway To Confidea WAP G4 Connecting the Gateway To Confidea WCAP G3 Exporting the Configuration File Communication With the Central Unit...

  • Page 5: Introduction

    INTRODUCTION This chapter will give you a short introduction to this manual together with a general description of the Plixus Gateway and its functionalities.

  • Page 6: Getting Started

    This provides safety precaution information, that is, information that you need to be careful about to prevent potential problems when using our systems. Compatibility This user manual applies to the following products: Product Version Plixus Gateway Plixus AE-R ≥ CRP 7.2 Confidea WAP G4 ≥ CRP 1.2 Confidea WCAP G3 ≥...

  • Page 7: About Plixus Gateway

    Plixus Gateway is part of the Confero Cloud solution and comes in combination with your conferencing installation. It is connected to the Plixus engine on the one side, and to the Cloud on the other side, and creates secure hybrid meetings with a near face-to-face experience.
  • Page 8 SAFETY INSTRUCTIONS This chapter describes all safety instructions needed to use the Plixus Gateway. Read this before using the equipement.

  • Page 9: Safety Instructions

    SAFETY INSTRUCTIONS The safety instructions contain general safety guidelines that integrators, installers, operators, end users, and anyone else who installs or uses Televic material is required to read and follow at all times. Safety All Televic systems are state of the art devices and have been designed to meet all quality standards.

  • Page 10: Conformity And Certification Info For Japan

    2. This device must accept any interference received, including interference that may cause undesired operation. Changes or modifications made to this equipment not expressly approved by Televic Conference NV may void the FCC authorization to operate this equipment. Wireless discussion units and the Wireless Access Point comply with FCC radiation exposure limits set forth for an uncontrolled environment.

  • Page 11: Important Safety Instructions

    Important Safety Instructions 1. Read Instructions. All the safety and operating instructions should be read before the product, device or system is operated. 2. Retain Instructions. The safety and operating instructions should be retained for future reference. The instructions should be kept in the vicinity of the product or system. 3.
  • Page 12 11. Moving. A product and cart combination should be moved with care. Quick stops, excessive force, and uneven surfaces may cause the product and cart combination to overturn. 12. Power Sources. This product should be operated only from the type of power source indicated on the marking label.

  • Page 13: Power Connections

    a. When the power-supply cord or plug is damaged. b. if liquid has been spilled, or objects have fallen into the product. c. If the product has been exposed to rain or water. d. If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operating instructions as an improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to its normal operation.
  • Page 14 This label may appear on the bottom of the apparatus due to space limitations. The lightning flash with an arrowhead symbol, with an equilateral triangle, is intended to alert the user to the presence of un-insulated ‘dangerous voltage’ within the products enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
  • Page 15 COMPONENTS This chapter will describe all available hardware components together with how you can use these components to use the Plixus Gateway.

  • Page 16: Components

    The Plixus Gateway must be connected to one of the following Central Units: Plixus AE-R Plixus MME Confidea WAP G4 A Confidea WAP G3 device can be connected to the Plixus Gateway, but this needs to be established in combination with either Plixus AE-R or Plixus MME. Central Units PLIXUS AE-R...
  • Page 17 Plixus AE-R is an embedded system for meeting management that provides all the processing and signal handling required for the Plixus network. It comes with both analog and digital audio interfaces, controls the delegate units and interconnects other audio systems. A record button also allows to start and stop the audio recording of the meeting.

  • Page 18: Plixus Gateway

    PLIXUS GATEWAY The Plixus Gateway engine is a 19" rack mountable device that provides full security between the Confero Cloud services, the conferencing system and the users by allowing traffic in and out between the Internet and the local room (transfer of audio, video and conference data). By distributing traffic across multiple appliances, it ensures interoperability with all of the other conferencing devices (Central Unit/WAP, screen, cameras...).
  • Page 19 15. Line out port 3.5 mm 16. Mic in port 3.5 mm (not functional) The LAN port is meant to connect the Plixus Gateway to the internal network to which the Central Unit is also connected. The WAN port should always be used to connect the Plixus Gateway to an Internet service.
  • Page 20 PLIXUS GATEWAY This chapter describes the information that must be transferred by the customer to Televic Conference before installing the gateway . A separate document will be provided by Televic Conference for the customer to fill in. It will also describe the basic IT requirements the customer has to meet before...

  • Page 21: Required Information

    Based on the information that you will submit, Televic will create configuration files for installing the Plixus Gateway. You will receive a document where you will fill in the required information, but you can also retrieve the required data here-below.

  • Page 22: Information About The Gateway

    TYPE OF CENTRAL UNIT The Plixus Gateway can be connected to one of the following Central Unit: Plixus AE-R(*) : if you use this Central Unit, two "Cinch-to-MiniJack" cables will be necessary. They are supplied together with the Plixus Gateway.

  • Page 23: Connection Diagram For The Audio

    FIXED IP ADDRESS A fixed IP address for the Plixus AE-R, Plixus MME and Connfidea WAP G4 Central Unit is necessary to configure the Plixus Gateway before its delivery. It will allow the Confero software to connect to the right Central Unit.

  • Page 24: It Considerations

    Confero Cloud platform. Connectivity Towards The Internet The Plixus Gateway must have access to the Internet for both data controlling and audio/video streaming. The same connection requirements apply to the remote delegates who will participate in the meeting.
  • Page 25 (**), optional port for ocsp.godaddy.com enhanced experience crl.godaddy.com (*) Gateway IP address for WAN port (DHCP): see the Gateway and Plixus CU / G4 WAP Configuration section below for more information. (**) See the Vonage Video API Network Connectivity Requirements section below for more information.

  • Page 26: Connectivity Between The Plixus Gateway And The Central Unit

    Connectivity Between The Plixus Gateway And The Central Unit The Plixus Gateway has to communicate with the Central Unit. The dataflows below need to be made possible: IP Source Destination Protocol / Service Additional information Gateway IP Central Unit (Plixus AE-R/MME...

  • Page 27: Vonage Video Api Network Connectivity Requirements

    Vonage Video API Network Connectivity Requirements [Source: https://support.tokbox.com/hc/en-us/articles/360029733631-What-are-the-TokBox-network- connectivity-requirements-] FIREWALL REQUIREMENTS Vonage Video API services require access to specific ports. At a minimum, the following requirements must be met: Open TCP port 443 Whitelist the following domains: *.tokbox.com and *.opentok.com Along with the minimum requirements, opening UDP Port 3478 will provide a better experience.

  • Page 28: Whitelisting A Domain In Your Web Browser

    Whitelisting A Domain In Your Web Browser In case your browser is blocking the access to the Confero Cloud platform when starting the configuration of the Plixus Gateway, you can change the permission settings of the browser and whitelist the domains mentioned in the previous section.
  • Page 29 INSTALLATION This chapter describes how to install and configure the Plixus Gateway within an existing conferencing installation. It includes a description of how to connect the gateway to the Central Unit, the Internet and other conferencing devices to guarantee a successful meeting.

  • Page 30: Software Configuration

    Technician. Version Of The Central Unit The version of the Central Unit must be 7.2 or higher. To check the version of your Plixus AE-R, Plixus MME or Confidea WAP G4 device, process as follows: 1. Click on the Device icon in the left bar menu.

  • Page 31: Confero 360 License

    2. If your Central Unit is not is not up-to-date, visit Televic Conference's Software page and look for updates: https://www.televic-conference.com/en/plixus-software-updates. Confero 360 License The Confero 360 license must be installed. To check whether it is present in your system, process as follows: 1.

  • Page 32: Audio Configuration Of The Central Unit

    1. Click on the Audio icon . The following window opens: 2. Open the Audio routing tab and select Distance conferencing in the drop-down menu. The software configuration is now finished. You can connect the Plixus Gateway to your other devices. SOFTWARE CONFIGURATION...

  • Page 33: Hardware Installation

    Connecting The Gateway To Plixus AE-R If your Central Unit is a Plixus AE-R device, refer to the diagram below to connect the Plixus Gateway. It is highly recommended to install the Plixus Gateway as close as possible to the Central Unit in order to make sure that the audio cables are not too long.
  • Page 34 The Chairman of the room needs to see the other participants during a meeting. A monitor can be connected to the Plixus Gateway via the Display port HDMI adapter. The LINE IN port of the Plixus Gateway should be connected to the AUX OUT 2 port of Plixus AE-R.

  • Page 35: Connecting The Gateway To Confidea Wap G4

    The IP address of Plixus AE-R must be in the same range as the IP address of the Plixus Gateway. If you want to combine inputs (e.g. a wireless microphone) and/or outputs (e.g. external speakers) with the Plixus Gateway, make sure that the Plixus Gateway is directly connected to Plixus AE-R, and that the inputs/outputs are handled by Plixus AE-R.

  • Page 36: Connecting The Gateway To Confidea Wcap G3

    To connect the LINE OUT (green female Jack port on the Plixus Gateway) to the AUX IN of the Confidea WAP G4, use an unbalanced-to-balance converter to convert the signals. In the diagram, we use a RDL TX-J2 converter. To connect the LINE IN (green female Jack port on the Plixus Gateway) tp tje AUX OUT of the Confidea WAP G4, use an unbalanced-to-balanced converter to convert the signals.
  • Page 37 CONFIDEA WCAP G3 IN COMBINATION WITH PLIXUS MME If your Central Unit is a Confidea WAP G3 device and you're using it in combination with Plixus MME, refer to the diagram below to connect the Plixus Gateway. HARDWARE INSTALLATION...
  • Page 38 The Plixus Gateway must receive an IP address from the DHCP server installed on the customer network. The IP address of the Confidea WCAP G3 and Plixus MME must be in the same range as the IP address of the Plixus Gateway.

  • Page 39: Exporting The Configuration File

    For enabling the synoptic view and seating layout in Confero Plan, it is necessary to export the configuration file in and send it to Televic Conference. This action should be done when sending the information sheet before installing the gateway (see Required Information section) and every time the layout of the room changes.
  • Page 40 Backup tab. 3. Click on the Export configuration button, save the file on your computer as well as the background image of the synoptic, and send them to Televic Conference via the support portal: https://www.televic-conference.com/en/support-home The background image is not automatically added to the exported configuration file.

  • Page 41: Communication With The Central Unit

    COMMUNICATION WITH THE CENTRAL UNIT It is very easy to know if the communication between the Plixus Gateway and the Central Unit works: if a clock is displayed on the screen of the Plixus Gateway, then the connection between the devices is functional.

  • Page 42: System Testing

    SYSTEM TESTING The test plan is an official document that ensures that the entire setup has been tested. It has be to filled in and signed by the customer and is not included in this manual. It is recommended to organize a "real use" test case meeting in order to complete the test plan. The test plan is a separate document and is not included in the manual.

  • Page 43: System Updates

    SYSTEM UPDATES The system updates are automatic and periodic. They start one minute after switching on the Plixus Gateway. Afterwards, they run on an hourly basis. When the system is checking for software updates, the following message appears: When the system is downloading software updates, the following message appears: During the update, the following message appears: The system will reboot automatically after every update.
  • Page 44 To avoid any troubleshooting, the system is not allowed to update when a meeting is in progress on the Central Unit. In order to ensure the correct functionality of the system, the Central Unit and other devices of your conferencing system must be up-to-date. The updates must be done manually. Refer to Software Configuration section or to the corresponding manuals for more information.

  • Page 45: Faqs And Troubleshooting

    FAQS AND TROUBLESHOOTING This chapter lists the information and error messages that can show on the screen of the Plixus Gateway, as well as the questions the customer may have when installing the device.

  • Page 46: Plixus Gateway Display And Troubleshooting

    PLIXUS GATEWAY DISPLAY AND TROUBLESHOOTING Here-above are the messages that can be displayed on the screen of the Plixus Gateway: Displayed message Meaning The connection between the Plixus Gateway and the Central Unit is functional. When the connection with the Central Unit is functional, extra...
  • Page 47 The Central Unit requires a mandatory update to keep working with the Confero Platform. The meetings will not be synced anymore from the Cloud to the Central Unit. Keep in mind that the Plixus Gateway is automatically updated but that the Central Unit needs to be updated manually. Refer to the...
  • Page 48 Update in progress. The system is being updated. The Plixus Gateway will reboot when the updating process is finished. Do not turn off the Plixus Gateway while an update is in progress. Upgrade error. The Gateway failed to upgrade itself. Contact Televic Conference's Support Service if the problem persists*.

  • Page 49: Recovery

    RECOVERY In case the Plixus Gateway encounters issues that cannot be solved because it cannot update by itself anymore (e.g. the update server was changed while the Gateway was offline for a long period of time and could not be notified about that change), it is possible to restore the configuration using a recovery USB stick.

  • Page 50: Faqs

    Only the SDI2 port can be used. The SDI1 port is not connected for now. I only see a white screen with Televic in the left corner of the gateway. What does it mean? It means the gateway has not been configured with the IP address of the Central Unit. There is no connection between the devices.
  • Page 51 TELEVIC CONFERENCE Leo Bekaertlaan 1 8870 Izegem Belgium +32 51 30 30 45 GET IN TOUCH...

This manual is also suitable for:

Plixus ae-rPlixus mmeConfidea wap g4Confidea wcap g3

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