Procedure For Fcaa Manufacturer'swarranty Claim; Fcaa Manufacturer's Warranty Claim; Steps To Take - Alfa Romeo STELVIO Manual

A L F A R O M E O S T E L V I O A U S T R A L I A N S E R V I C E & W A R R A N T Y H A N D B O O K
of the 8-Year Anti-Perforation Warranty.
4. PROCEDURE FOR FCAA MANUFACTURER'S
WARRANTY CLAIM

4.1 FCAA MANUFACTURER'S WARRANTY CLAIM

To claim on the FCAA Manufacturer's Warranty, the vehicle and this
Service and Warranty Handbook must be delivered by the owner at
their expense to an Authorised Alfa Romeo Dealer or Authorised Alfa
Romeo Service Dealer, and delivery of the vehicle after completion of
the repair shall be taken by the owner at their expense. Please visit
our web-site at www.alfaromeo.com.au for the address details of your
nearest Authorised Alfa Romeo Dealer.

4.2 STEPS TO TAKE

A. In General
FCAA Manufacturer's Warranty problems can be resolved by your
Authorised Alfa Romeo Dealer's sales and service departments. That
is why you should always talk to your Authorised Alfa Romeo Dealer's
service manager or sales manager first. But if you are not satisfied with
your Authorised Alfa Romeo Dealer's response to your problem, FCAA
recommends that you do the following:
• STEP 1: Discuss your problem with the owner or general
manager of the Authorised Alfa Romeo Dealer
• STEP 2: If your Authorised Alfa Romeo Dealer still cannot resolve
the problem, contact the FCAA Customer Care Centre. You will
find the relevant contact numbers in Section 4.3
B. What FCAA Will Do
Once you have followed the two steps described in Section 4.2A, a
FCAA representative will review your situation. If it is something that
FCAA can help you with, FCAA will provide your Authorised Alfa Romeo
Dealer with all the information and assistance necessary to resolve the
problem. Even if FCAA cannot help you, FCAA will acknowledge your
contact and explain FCAA's position.
C. Information to Provide
You will need to provide the following information at the time of making
the claim:
• Your name, address and telephone number;
• The VIN of your vehicle;
• Evidence, including receipts, of all work, including scheduled
maintenance and service work, performed on your Alfa Romeo
vehicle by persons other than an Authorised Alfa Romeo Dealer;
• The nature of your claim, and all material details related to your
claim, including details of any reasonable costs and expenses
incurred by you in making the claim.
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