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Troubleshooting - Sunbeam HPM5000 User Manual

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Storing The Heating Pad
Store this appliance as follows when not used:
• Wait for the heating pad to be completely dry if previously washed.
• It is recommended to place the heating pad in the package provided upon purchase for better
storage.
• When storing the appliance, allow it to cool down before folding.
• Store the heating pad in a dry place.
Examine the appliance and its supply cord frequently for signs of wear or damage. lf there are such
signs or in the case of malfunction, contact an authorised technical service centre.

Troubleshooting

This chapter describes the most common problems that can arise using the appliance. If the
problems cannot be solved with the information below, please contact the Authorised Assistance
Centre.
Problem
The LEDs on the control unit do not light up.
The blue warning light is flashing.
Temperature LED 1 (1) is flashing.
The product has been used incorrectly or is
damaged.
The power cable or another internal wire is
damaged.
The control unit is damaged.
There are holes or tears in the fabric or stub-
born creases that do not spread out.
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Solution
Check that the control unit plug is fully inserted
in the socket. If the LEDs remain off, remove
the control unit plug from the socket and return
the underblanket to an authorised technical
service centre.
Turn the control unit off and remove the plug
from the socket. Check that the control unit
connector (6) is fully inserted in the heating
pad connector (5) and reinsert the plug in the
socket. If the standby LED continues to flash,
return the heating pad to an authorised
technical service centre.
Return the heating pad to an authorised
technical service centre to be checked.
2 year
Year
2 years
Australia
Australia
www.sunbeam.com.au
www.sunbeam.com.au
1300 881 861
1300 881 861
New Zealand
New Zealand
www.sunbeam.co.nz
0800 786 232
www.sunbeam.co.nz
0800 786 232
9

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