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Moneris Go Appétit
Hardware Installation Guide
(05/2022)

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Summary of Contents for Star SP700

  • Page 1 Moneris Go Appétit Hardware Installation Guide (05/2022)
  • Page 2 Need help? Toll free: 1-866-319-7450 Web: moneris.com/support-goappetit Record your Moneris merchant ID here:...

  • Page 3: Table Of Contents

    Contents Setting up your hardware ..................... 2 Before you get started ..........................3 Setting up the kitchen printer ........................4 Before you get started ............................4 Set up the printer hardware ..........................4 Enable the printer in the portal .......................... 5 Assign the printer to a kitchen ...........................

  • Page 4: Setting Up Your Hardware

    Setting up your hardware Setting up your hardware In this section, we go over everything you need to know to set up your hardware for the Moneris Go Appétit restaurant solution. Moneris Go Appétit: Hardware Installation Guide...

  • Page 5: Before You Get Started

    Before you get started Before you begin installing the hardware in your restaurant, please ensure you have the following: Access to the Moneris Go Appétit portal on a PC or laptop  A suitable place to situate your hardware within your restaurant environment, e.g., a location away from ...

  • Page 6: Setting Up The Kitchen Printer

    Setting up the kitchen printer The kitchen printer should be placed in the kitchen, but away from any heat sources or areas where it can get splashed or dirty with food particles during the process of preparing dishes for your customers. These instructions explain how to set up the printer hardware, how to enable the printer in the portal, and how to assign the printer to a kitchen.

  • Page 7: Enable The Printer In The Portal

    5. Once the printer powers on and you see the green LED, power off the printer using the toggle switch. 6. Hold down the FEED button on the front of the printer, and use the toggle switch to power it back on again. The printer will print two long receipts.

  • Page 8: Assign The Printer To A Kitchen

    6. Click inside the IP address field and enter the IP address obtained from the receipt that printed in step 6 of the Set up the printer hardware section on the previous page. Note: You only need to add the numbers and the periods. The printout shows something called “BOOTP” that is not required for this field.
  • Page 9 1. In the portal, click the Printers tab on the Settings screen. 2. Click the Assign printers button. 3. In the Assign printers panel, for each kitchen listed, click the drop-down menu and select the printer to which you will route the orders. 4.

  • Page 10: Troubleshooting Printer Issues

    Troubleshooting printer issues Refer to the table below for some troubleshooting steps in case you are having problems with your printer. Issue Solution Printer is printing and the paper is feeding, but The ribbon may be installed incorrectly in the printing is not visible on the paper.
  • Page 11 Issue Solution Kitchen tickets not printing when orders are received There is most likely an issue where your Kitchen Display tablets are not on the same Wi-Fi network that your printer is connected to. This can occur when there are multiple routers in a building, and the kitchen tablet is accessing the network from a different router than the one the kitchen printer is physically connected to.
  • Page 12 Moneris Go Appétit: Hardware Installation Guide...

  • Page 13: Merchant Support

    Merchant support Merchant support At Moneris, help is always here for you 24/7. Moneris Go Appétit: Hardware Installation Guide...
  • Page 14 If you need assistance with your payment processing solution, we’re here to help, 24/7. We’re only one click away. Visit moneris.com/support-goappetit  Access support resources for your Moneris Go Appétit restaurant solution  View how-to instructional videos  Visit shop.moneris.com to purchase point-of-sale supplies and receipt paper ...
  • Page 15 MONERIS, MONERIS BE PAYMENT READY & Design and MERCHANT DIRECT are registered trademarks of Moneris Solutions Corporation. All other marks or registered trademarks are the property of their respective owners. © 2022 Moneris Solutions Corporation, 3300 Bloor Street West, Toronto, Ontario, M8X 2X2. All Rights Reserved. This document shall not wholly or in part, in any form or by any means, electronic, mechanical, including photocopying, be reproduced or transmitted without the authorized consent of Moneris Solutions Corporation.

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