Texecom SmartCom 4G Installation Manual
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Texecom SmartCom 4G Installation Manual

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Texecom SmartCom
4G
INS884EN-4

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Summary of Contents for Texecom SmartCom 4G

  • Page 1 Texecom SmartCom INS884EN-4...
  • Page 2 • Manual creation 11-03-2022 • Corrected Typographical errors • Updated the managed network port information in section 6.2...

  • Page 3: Table Of Contents

    ...................... 8.0 Appendix ..........................8.1 Connect V2 App setup ....................... 9.0 Fault finding & trouble shooting ..................9.1 Enable Texecom Connect App - Error Messages ............... 9.2 Frequently Asked Questions ....................10.0 Panel upgrade Local from V1 ................... 11.0 Specifications ........................

  • Page 4: Introduction

    Texecom are now offering the SmartCom 4G in addition to the existing SmartCom product. The SmartCom 4G comes with an in-built world roaming eSIM and there is no configuration required. Simply connect to the Texecom Cloud by generating an App code and you can choose between either Single Path 4G or Dual Path with the IP path as the primary and 4G as the back-up.

  • Page 5: Future Support

    This will provide connection direct to ARC’s as primary signalling services. This solution is branded Texecom Monitor and will be released later this year. At that point your SmartCom 4G will be firmware upgradeable to support this service.

  • Page 6: Hardware Requirements

    All wired and Ricochet enabled wireless devices Texecom Connect SmartPlug 4.2 Firmware requirements The following firmware and software versions are required to fully use Texecom Connect V2 App and the Texecom Cloud Services Premier Elite Control Panel Firmware* V5.04 and above NOTE: The control panel firmware can be upgraded using the Premier Elite Flasher...

  • Page 7: Network Requirements

    Interface. See Appendix A. 4.3 Network requirements Texecom Connect needs to be able to communicate with the outside world so that push notifications can be sent to the users device; and so that commands from the device can be sent to the system.
  • Page 8 Modem only systems are not supported. For Ethernet and WiFi connections SmartCom 4G functions best on networks with DHCP enabled. If you need to set a static IP address details can be found in the section Managed Networks which details Static IP.
  • Page 9 INS884EN-4 9/87...

  • Page 10: Texecom Connect

    5.0 Texecom Connect The Texecom Connect app is reliant on an existing Texecom security system in order for it to work. Below is an overview of the full Texecom Connect system so you can understand the full ecosystem. Note: The Texecom connect app is a supplementary feature and not considered part of the graded ATS Note: Screened Ethernet cable should be used for all installations.
  • Page 11 INS884EN-4 11/87...

  • Page 12: Installation Process

    firmware if necessary see section 11) Configure the control panel and security system. Install & configure the SmartCom 4G (the device should be fixed to a solid surface using the appropriate sized screws, and utilising both fixing points.
  • Page 13 Lan LED will be illuminated when connected by ethernet cable. The Power LED should be on solid. If the Cloud LED is flashing, please check that the system is configured correctly. If symptoms persist and the light does not go solid please contact Tech Support.
  • Page 14 Modem LED indications LED3 - mobile LED4 - LED1 LED2 - APN power Solid Registered Registered Powered Off Not registered Not registered No power Flashing Registering Registering Note: The modem is NOT plug and play, if the modem USB has been unplugged, INS884EN-4 14/87...

  • Page 15: Removal From Mounting Tamper

    SmartCom 4G must be power cycled to enable the modem. Note: See Section 10 FAQ’s & Troubleshooting. 6.2 Removal from mounting tamper The removal from mounting tamper should be used for all installations. Ensure a suitable sized screw and fixing is used for the substrate where the device is mounted.
  • Page 16 INS884EN-4 16/87...

  • Page 17: Connecting To The Panel

    6.3 Connecting to the Panel The SmartCom 4G requires two Com Ports on the control panel. The 4 wire connector identified as SmartCom in the panel Com Port device list, the two wire connector identified as ComIP in the panel Com Port device list.
  • Page 18 To operate as an Ethernet Communicator, plug a screened Ethernet cable into the SmartCom 4G and the other end into a spare LAN port on the router or switch. By default you do not need to know any details from the router for the system to work.
  • Page 19 SmartCom 4G operates correctly. Remember the SmartCom 4G does not require any inbound ports to be opened on the network, this ensures the network remains as secure as possible. We recommend following the below steps for correct operation of your SmartCom 4G communicator.
  • Page 20 It takes up to 45 seconds for the data to be uploaded to the SmartCom. The SmartCom 4G can be returned to DCHP mode by clearing the IP data from the panel com port and then changing the comport to 'Nothing Fitted' and then back to 'ComIP'.
  • Page 21 SmartCom 4G operates correctly. Remember the SmartCom 4G does not require any inbound ports to be opened on the network, this ensures the network remains as secure as possible. We recommend following the below steps for correct operation of your SmartCom 4G communicator.
  • Page 22 52.31.23.9 account is registered broker4.texe.com 63.35.94.43 Outbound 8883 to. This broker5.texe.com 52.211.84.220 can be seen from broker6.texe.com 54.216.76.216 Texecom Cloud broker7.texe.com 54.76.107.134 service on the "panel broker8.texe.com 52.16.123.2 overview" broker8.texe.com 34.248.136.241 page. 34.248.181.184 Outbound https://cloud.texe.com 52.209.59.219 34.249.140.153 INS884EN-4 22/87...
  • Page 23 Destination Host Destination IP Port Protocol Direction Note Address Address When a fixed IP is used on SmartCom, we default to using the Google 8.8.8.8 and Outbound 8.8.4.4 server. (If DHCP then we use the provided by the DHCP server) Using a laptop or tablet scan for WiFi networks to connect to.
  • Page 24 SmartCom 4G. Once connected, open a web browser and in the address bar enter 192.168.2.1, then press return or refresh. A list of available WiFi networks should appear in the browser. INS884EN-4 24/87...
  • Page 25 INS884EN-4 25/87...
  • Page 26 These can have similar effects to metal roofs. The LED's on the SmartCom 4G modem indicate if a connection has been made. Once switched on, 3 of the 4 LED's should be lit permanently.
  • Page 27 When you have identified the point of the strongest signal, make a note of this point and use it when installing the SmartCom 4G antenna. Remember: It is always easier to find the point of the strongest signal before the equipment is fitted to a wall.

  • Page 28: Substitution And Information Security

    (often the loft area). Attach the end of the antenna to the connecter inside the SmartCom 4G housing, and route the cable accordingly. DO NOT run the cable directly next to any panel network cables, and always mount the antenna away from and Ricochet receivers.

  • Page 29: Availability Monitoring

    The above prevents unauthorised reading of the transmitted information In order to detect unauthorised modification of the information transmitted: A signed message is used which employs both a public and private 6.5 Availability Monitoring Texecom monitors the availability of the managed mode system by using INS884EN-4 29/87...
  • Page 30 Texecom. Example of Data Analysis Texecom also monitor the availability of the managed mode system by using analytical tools to determine its Compliance to EN50136-1 Table 2 for the appropriate grading. This is determined by using a calculation of live systems every 31 days with a maximum of 1000 events.

  • Page 31: Panel Configuration

    All data is available on request in the form of a PDF report to be inspected. 6.6 Panel configuration The next step is to program the panel to communicate with the SmartCom 4G by setting the Com Port configuration and the Alarm Reporting. It should be noted that to function correctly with the Texecom Connect app the following applies:- All Zones MUST have text.
  • Page 32 Com Port setup and UDL password INS884EN-4 32/87...
  • Page 33 INS884EN-4 33/87...
  • Page 34 INS884EN-4 34/87...
  • Page 35 INS884EN-4 35/87...
  • Page 36 Configure panel INS884EN-4 36/87...
  • Page 37 NOTE: The panel will now make several changes to its programming, populating all of the correct information to allow Texecom Connect to function properly. The following items are automatically programmed. The IP address and port number for the primary and secondary Telephone numbers may differ from what is shown.

  • Page 38: Generating An App Code

    ARC Pri No. (set as 127.0.0.251) Dialing Attempts (set as 9) Report Areas Config 1 (Protocol Options) Config 2 (Protocol Options 2) IP Polling Time Onboard Digi Com Enable Communicator and Dial all Numbers enabled 6.7 Generating an App Code Generate an App code INS884EN-4 38/87...

  • Page 39: Connecting To The Cloud

    You require a Texecom Cloud account to enable the SmartCom 4G product to operate correctly. If you don't have an account you can sign up for one and get immediate access at 'cloud.texe.com' Texecom Cloud is also now available from within Texecom Pro - Simply click on the INS884EN-4 39/87...
  • Page 40 Texecom Cloud button and either sign up for a cloud account or log in to your existing account. Desktop method To Add a Panel Site & User follow this simple process: 1. Click on the Site Button 2. Click on Add A Site If your company is using Connection Templates then you will be presented with a selection and asked to pick one.
  • Page 41 Choose a Site (If already created, if not see point 1) The site list enables you to see all the sites you have on your Texecom Cloud account. From the site list use the buttons on the top bar to select the action you want to complete.
  • Page 42 INS884EN-4 42/87...
  • Page 43 INS884EN-4 43/87...
  • Page 44 Select the Add a site button INS884EN-4 44/87...
  • Page 45 INS884EN-4 45/87...
  • Page 46 INS884EN-4 46/87...
  • Page 47 Click Next to add the panel to the Site INS884EN-4 47/87...
  • Page 48 INS884EN-4 48/87...
  • Page 49 INS884EN-4 49/87...
  • Page 50 INS884EN-4 50/87...
  • Page 51 The Texecom Cloud service will verify the selections and connect to the site. A warning of the amount to be charged will be displayed. The comms status for the available paths will be displayed. Clicking into the panel account with the small orange triangle shows more details and allows you to delete the account or add a panel user.
  • Page 52 INS884EN-4 52/87...
  • Page 53 Site. Once added you can choose to simply save the detail in the Texecom Cloud, or send to the User. You should always send to the User, this will send them an email allowing them to create a secure password. These credentials are required along with a panel user code to use the Texecom Connect app.
  • Page 54 INS884EN-4 54/87...
  • Page 55 Press Save or Send. The user will receive an email to enable them to set their password: INS884EN-4 55/87...
  • Page 56 INS884EN-4 56/87...
  • Page 57 Clicking Save adds the user to the system INS884EN-4 57/87...
  • Page 58 INS884EN-4 58/87...
  • Page 59 Clicking Send - Sends an invitation email to the user with information on how to download and log into the Texecom Connect app INS884EN-4 59/87...
  • Page 60 INS884EN-4 60/87...

  • Page 61: Appendix

    8.0 Appendix 8.1 Connect V2 App setup The Texecom Connect V2 App is our next generation of user interface, which allows the user all of the functionality previously available, but paves the way for future developments of our Texecom Cloud and app services.
  • Page 62 No UDL Password inputted; Incorrect Com Port setting(s); No IP address imported / IP data manually entered; Incorrect Texecom Connect ARC Configuration Corrective Actions: Check that a UDL Password has been inputted: UDL/Digi Options > UDL Options > UDL Password is:...
  • Page 63 WiFi connections: ComIP address should be 000.000.000.000. Ethernet connections: ComIP address should be as per LAN IP, e.g. 192.168.001.020. Check that Texecom Connect ARC is correctly configured. UDL/Digi Options > Program Digi > ARC 1 Protocol > Texecom Connect Pri No: 127.0.0.251 Sec No:...
  • Page 64 SmartCom 4G is being blocked by the LAN/WLAN from communicating on the ports required for Texecom Connect. Corrective Actions: Check SmartCom 4G WiFi / Ethernet connection LED is ON (static – not flashing). Check router shows the SmartCom 4G as a connected device.
  • Page 65 Registration for a Texecom Connect account failed (no acknowledgment). Causes: Panel has not been defaulted following a firmware update. SmartCom 4G is being blocked by the LAN/WLAN from communicating on one of the ports required for Texecom Connect. Corrective Actions: Default the panel.
  • Page 66 The ‘Heartbeat’ LED will flash quickly, and keypads will display ‘Defaulting NVM’. Go through SmartCom 4G setup again and Enable Texecom Connect app. Check with IT administrator that SmartCom is allowed to communicate on all required TCP/IP ports. See Managed Networks...
  • Page 67 Causes: Panel is busy communicating / attempting to communicate an event report. Wintex is connected to the panel via the ComIP port of the SmartCom 4G. A third party integrated system is connected to the panel via the ComIP port of the SmartCom 4G, e.g.

  • Page 68: Frequently Asked Questions

    Diagnosis: Panel did not find a SmartCom 4G on the Com Port programmed as SmartCom. Causes: SmartCom 4G is not installed; SmartCom 4G is connected to incorrect Com Port(s); Panel Com Port settings are incorrect. Corrective Actions: Install a SmartCom 4G and connect to panel with supplied cable. Check SmartCom 4Gconnections to panel;...
  • Page 69 When I enter the code into the App I get the message invalid code. The code has been used or expired. Please generate a new code from the panel. When I enter the User code into the App I get the message User not valid. Ensure that the Master user code is used and is correct.

  • Page 70: Panel Upgrade Local From V1

    Will I get notifications while I am connected using the Texecom Connect App? The SmartCom 4G can sustain an active connection and send notifications for true two-way communication. The timeline in the App is not correct.
  • Page 71 Display temperature and light levels from enabled Ricochet devices. Eliminate delays in response time from Texecom Connect SmartPlug when the SmartPlug is moved from it’s initial location to a new one in the property. Unfortunately, if you already have devices on a wireless system with an earlier version of expander firmware, the only choice will be to re-learn all of the...
  • Page 72 Connect 10-way header to Programming Port.Pin 1 (Red) to arrows on Control panel PCB as shown below ; INS884EN-4 72/87...
  • Page 73 Re-apply power to the control panel and press the RESET button on the Flash Interface board. Ensure that the Flash Interface is connected to the control panel and PC as shown previously. NOTE: If you have anything connected to the control panel COM Ports , you MUST UNPLUG them.
  • Page 74 Choose which panel and firmware version you wish to use. If the version number you wish to use is later than the one listed, just click on the correct panel type. You will be presented with the following screen. INS884EN-4 74/87...
  • Page 75 To change the firmware file being used click on select, you will be presented with the following screen INS884EN-4 75/87...
  • Page 76 Browse to file you want to use and click open. Click on Select Com Port, and enter the com port number that you’re USBCom is connected too; press OK INS884EN-4 76/87...
  • Page 77 Press the Flash Button the following screen will appear INS884EN-4 77/87...
  • Page 78 Press OK Set the switch to "Prog" and press "Reset" on the flasher interface. Press OK INS884EN-4 78/87...
  • Page 79 When complete the following will appear INS884EN-4 79/87...
  • Page 80 Note: When sending data back to the control panel after upgrading to V4 from Wintex please ensure the com port used is programmed as "Nothing Fitted". Power Up & Initial Config - Flash Upgraded Panel After flash upgrading the control panel and installing any additional wired devices, the system can be powered up.
  • Page 81 If you have any additional Ricochet enabled devices to be learned, and no saved panel profile follow the detail below. The Texecom Connect SmartPlug MUST be added to the system using the app once all other steps are complete. INS884EN-4 81/87...
  • Page 82 This step MUST be completed even if you do not have a saved profile for the panel. During this process a Unique ID code is written to the panel. Without this code Texecom Connect will not function. Wintex 6.2.5> is required. Open the account profile of the control panel that you have just flash updated.
  • Page 83 Click on the "Software Version" drop-down box and select the version that matches the version you used to flash the control panel. Click OK, Wintex will automatically update any new options to their default settings in the stored profile. Click on the button to connect to the control panel using USB-Com. INS884EN-4 83/87...

  • Page 84: Specifications

    NOTE: Once connection is established a Unique ID (GUID) will be sent to the panel. If you have programming data to send to the panel click on the send button at the top of the page, and select "Send Panel Programming Data" 11.0 Specifications ATS Categories Table Specifications...
  • Page 85 Region/Operator LTE FDD B1/B3/B7/B8/B20/B28A Supplier: Texecom Ltd, Haslingden, Lancashire, BB4 4PW, UK. WEEE Directive: 2012/19/EU: Products marked with this symbol cannot be disposed of as unsorted municipal waste in the European Union. For proper recycling, return this product to your local supplier upon the purchase of equivalent new equipment,...
  • Page 86 Texecom Cloud service health checks are compliant to Note: BS9263:2016 Hereby, Texecom declares that the radio equipment Type:CELA0000, CELA0050, CELA0100 (Premier Elite SmartCom 4G), is in compliance with Directive 2014/53/EU. The full EU declaration of conformity is available here. INS884EN-4 86/87...
  • Page 87 INS884EN-4 87/87...

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