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clear of the unit's support platform or flue.
Warranty Service:
Should any problems arise under the warranty period, they must be referred to Eco Pacific or an
authorised service agent through email, at sales@ecopacific.com.au, or fax through 03-9706 6089,
and Tel 03-9706 6228.
Maintenance:
It is recommended that this unit be serviced at least once every two years. This service is not
covered by the warranty and is chargeable.
Eco Pacific or its authorised service agent should be contacted to carry out preventive
maintenance on your system.
The service technician will attend to matters such as inspection of all flue product passages,
combustion, ventilation air passages, air openings, clean burners, fan, filters, and ensure that the
system is operating to its design/peak performance.
Replacement Parts: If you have trouble contacting your local service agent, or parts dealer please
ring Eco Pacific on-
(03) 9706 6228
Add-on cooling:
Refrigerated air conditioning (add on unit) can be added to Super Star heating system at any stage
as per model specifications and recommendations, providing your ducting is suitable and is
correctly sized. Contact Eco Pacific for details.
Warranty:
This product is warranted to be free from defects of material and workmanship under normal use
with periodic maintenance for a period of five years from the recorded date of original installation
in Melbourne metro areas, regardless of whether actual use begins at that date. This warranty
includes labour in the Melbourne Metropolitan area only, but in other areas parts supply only.
The warranty is conditional upon appliance being installed in accordance with the manufacturer's
installation instructions, the installation Code- AS/NZ5601, and any other relevant statutory
requirements and is operated in accordance with these Operating Instructions.
Eco Pacific reserves the right to determine whether fault is caused by faulty workmanship or
material or that any part is defective.
The heat exchanger and burner carry a 10-year parts prorate warranty under normal operating
conditions. Eco Pacific will, in the event of a failure of the heat exchanger or burner during
warranty period, either provide a new burner or heat exchanger free of charge or allow credit in the
amount of the then current retail selling price of an equivalent burner or heat exchanger towards
the purchase price of a new Eco Pacific heater. This warranty is the only expressed warranty
given by Eco Pacific. No person must alter, enlarge, or change these obligations and liabilities. All
work under the terms of this warranty shall be performed during normal working hours.
All
replacement parts assume their warranty period only for the remaining time of the first warranty.
Nothing in this warranty, however, shall be construed as affecting any rights you may have under
the Trade Practises Act or Commonwealth or State Legislation.
ECO PACIFIC WILL NOT BE RESPONSIBLE FOR:
1. Normal maintenance as outlined in the installation and operating instructions including filter
cleaning and or replacement and lubrication.
2. Damage or repairs because of faulty installation or application by others.
Eco Pacific: Super Star Operating Instructions-2021/P.5
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