Sunso WTP-801 User Manual
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Sunso WTP-801 User Manual

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  • Page 1 WTP-801 User Manual...

  • Page 2: Table Of Contents

    WTP-801 User Manual Content Statement............................... 1 Important Safety Instructions.........................2 1 OVERVIEW ............................4 1.1 Introductions..........................4 1.2 The Main Features........................4 2 GETTING STARTED ..........................5 2.1 Packing List..........................5 2.2 Appearance and Components....................6 3 SPECIFICATIONS ........................... 7 3.1 Printer Specification......................... 7 3.2 Printing Media Specification....................
  • Page 3 WTP-801 User Manual 5 INTERFACES............................17 5.1 USB............................17 5.2 Serial Interface........................18 5.3 Ethernet Interface........................19 5.4 Cash Drawer Interface......................20 5.5 Power Supply Interface......................21 6 TROUBLESHOOTING.......................... 22 6.1 Printer Not Working....................... 22 6.2 LED Indicator and Beeper.......................22 6.3 Troubles Occur During Printing....................23 6.4 Problems Emerge During the Paper Cutting................

  • Page 4: Statement

    WTP-801 User Manual Statement This manual content may be altered without permission, and our company reserves the rights to make changes without notice in technology, spare parts, hardware and software of the products. If more information is needed about the products, please contact us. Without any written permission from our company, any section of this manual is prohibited to be copied or transferred in any form.

  • Page 5: Important Safety Instructions

    WTP-801 User Manual Important Safety Instructions 1. Safety Warning The print head will become very hot during printing, please do not touch the printhead and peripheral parts during printing and printing just finished. Please do not touch the printhead and connectors, in case that static damages the printer head.
  • Page 6 WTP-801 User Manual 3.Other Precautions The copyright for this user manual and various other manuals is property of our company. Any copying or conversion into electronic form and saving of this material without the express written permission is strictly prohibited. Use of the information contained in this manual is not subject to any patent liability.

  • Page 7: Overview

    WTP-801 User Manual 1 OVERVIEW 1.1 Introductions WTP-801 is a thermal receipt printer, featured by high print quality, high print speed, high stability, etc. It can be used in commercial POS system, food industry and occasions which need real-time field print receipts.

  • Page 8: Getting Started

    WTP-801 User Manual 2 GETTING STARTED 2.1 Packing List After receiving your printer, please check for possible shipping damage: 1) Check the outside of the box and the printer for possible damage. 2) Check whether you have received the following accessories together with the printer, if there are any items missing, please contact your local dealer.

  • Page 9: Appearance And Components

    WTP-801 User Manual 2.2 Appearance and Components  Front  Rear  Inside...

  • Page 10: Specifications

    WTP-801 User Manual 3 SPECIFICATIONS 3.1 Printer Specification Table3-1 General Specification Item Parameter Printing Method Direct thermal line printing 203dpi，8dots/mm Resolution Effective Print Width 72mm Printing Print Speed 260mm/s Parameter Standard: USB, Serial, Ethernet, Cash drawer Interface Optional: Bluetooth, Wi-Fi...
  • Page 11 WTP-801 User Manual Table3-1 General Specification (Continued) Item Parameter UPC-A, UPC-E, EAN8, EAN13, CODE39, ITF, CODEBAR, CODE128 Barcode PDF417, QR code Support downloading and printing bitmaps of different densities. The total Graphics memory for bitmap is 256K. Detection Sensors Paper end detection, paper near-end detection, cover open detection...

  • Page 12: Printing Media Specification

    WTP-801 User Manual 3.2 Printing Media Specification 3.2.1 Continuous Thermal Paper Specification Paper Type : Specified Thermal Paper Paper Width     Paper Outer Diameter : Max. 83 mm Paper Thickness : 0.056 ～ 0.13m Paper Type Manufacturer FD210, PD150R, PD160R OJI Paper CO.,LTD.

  • Page 13: Printing And Cutting Position

    WTP-801 User Manual 3.3 Printing and Cutting Position 3.3.1 Printing position   mm Print Paper mm Print Paper 3.3.2 Cutting Position Printing position Type Paper Cutting Position(L1) WTP-801 11.6mm...

  • Page 14: Installation And Usage

    WTP-801 User Manual 4 INSTALLATION AND USAGE 4.1 Media Loading 4.1.1 Paper Confirmation 1) When using 80mm(width) roll paper, take out the paper guide of both sides. 2) When using 58mm(width) roll paper, insert the paper guides to each side.
  • Page 15 WTP-801 User Manual 4) Pull out some roll paper and close the printer cover. 5) Tear the extra paper in the direction of printer. Notes: 1) Adjust the paper guide according to the paper size. 2) Make sure the paper inside is at tight status, or it will cause paper jam or other fault.

  • Page 16: Led Indicator And Beeper

    WTP-801 User Manual 4.2 LED Indicator and Beeper Function specification of indicator light and beeper. LED Indicator Printer Status Wrong status (cutter jam, over temperature, paper end Red (Flash) and so on) Purple (On) Paper near end, and printer is working normally...

  • Page 17: Power Connection

    WTP-801 User Manual 4.3 Power Connection 1) Connect power adapter to printer. 2) Connect power adapter to power cord. 3) Plug the other side of power cord into the socket outlet. Notes: 1)The Power adapter varies by region. 2) Make sure to disconnect or connect the power adapter at right method, or damage may be...
  • Page 18 WTP-801 User Manual When pulling out the adapter, please pinch the shell of power adapter and pull the switch up, when the switch is fully opened then pull out the power adapter. Don’t put forth your strength to pull the plug by squeezing any place of power adapter. Because it is more difficult to pull it out and easy to damage the cable.

  • Page 19: Interface Cable Connection

    WTP-801 User Manual 4.4 Interface Cable Connection 1) Make sure the printer's power switch is turned off. 2) Put the interface cable into the matched interface and fixed with screws (or spring) on the plug. 3) Connect the other end of the interface cable to the host.

  • Page 20: Interfaces

    WTP-801 User Manual 5 INTERFACES WTP-801 supports cash drawer interface and many other various communicate interfaces, such as Serial interface, USB interface, Ethernet interface and Cash Drawer interface. 5.1 USB Figure 5-1 SIGNAL NAME VBUS...

  • Page 21: Serial Interface

    WTP-801 User Manual 5.2 Serial Interface Figure 5-2 SIGNAL NAME...

  • Page 22: Ethernet Interface

    WTP-801 User Manual 5.3 Ethernet Interface SIGNAL NAME Note: The printer is equipped with an Ethernet interface, and use the network connection router, switch and other network communication equipment which meet RJ45 interface standard. When connecting directly with PC, it is suggested that the cross network line in accordance with...

  • Page 23: Cash Drawer Interface

    WTP-801 User Manual 5.4 Cash Drawer Interface Figure 5-4 SIGNAL NAME Drawer 1 DRSW Drawer 2 Electrical characteristics Driving voltage：DC 24 V  Driving current：Maximum 0.8 A (In 510 ms)  Drawer check signal：“L” = 0～0.5 V “H” = 3～5 V...

  • Page 24: Power Supply Interface

    WTP-801 User Manual 5.5 Power Supply Interface Figure 5-5 SIGNAL NAME +24V SHELL Printer end: Unetop DC-002 or similar products; User end: Unetop DC-002 or similar products.

  • Page 25: Troubleshooting

    WTP-801 User Manual 6 TROUBLESHOOTING Your printer is very reliable, but occasionally problems may occur. This chapter provides information on some common problems you may encounter and how to solve them. If you encounter problems that you can not resolve, contact your dealer for assistance.

  • Page 26: Troubles Occur During Printing

    WTP-801 User Manual 6.3 Troubles Occur During Printing Problem Description Probable Reason Solution Coloured stripe in the Paper near end Reload the paper roll paper Incorrect paper roll loading Check if the paper roll is loaded Use recommended thermal paper...

  • Page 27: Problems Emerge During The Paper Cutting

    WTP-801 User Manual 6.4 Problems Emerge During the Paper Cutting Problem Description Probable Reason Solution Cutter abrasion, Replace the cutter insufficient cutting Worm gear and worm Replace the worm gear and worm wheel Cutter jam, the wheel abrasion movable cutter cannot...

  • Page 28: Printer Cleaning And Maintenance

    WTP-801 User Manual 7 PRINTER CLEANING AND MAINTENANCE Print quality might be degraded by dust, foreign substance, adhesive substance, or other pollution materials stuck in the printer head or inside the printer. When dirty, clean the print head as following steps: ※...

  • Page 29: Utility Tool For Pos Instruction

    WTP-801 User Manual 8 UTILITY TOOL FOR POS INSTRUCTION Utility Tool is applicable to the following operating system: Microsoft Windows 10 (32 bit/64 bit)  Microsoft Windows 8 (32 bit/64 bit)  Microsoft Windows 7 SP1 (32 bit/64 bit) ...

  • Page 30: Installation Of Utility Tool

    WTP-801 User Manual 8.1 Installation of Utility Tool The following screens take Win 10 for example. 1) Open the installation package. 2) Choose “English” and click “OK”. 3) Click “Next”.
  • Page 31 WTP-801 User Manual 4）Click “Next”.
  • Page 32 WTP-801 User Manual 5）Select start menu folder. Click “Next”.
  • Page 33 WTP-801 User Manual 6）Click “Install”.
  • Page 34 WTP-801 User Manual 7）Click “Finish”. Utility Tool is installed successfully.

  • Page 35: Using Utility Tool

    WTP-801 User Manual 8.2 Using Utility Tool Warning: In different operating system, screen has a slight difference. Please operate it according to the tips. Take WTP-801 (Windows 7) for example. 8.2.1 Add/Modify/Delete/Connect Printer 8.2.1.1 Add printer 1) Click ”Add Printer”.
  • Page 36 WTP-801 User Manual 2) Choose the appropriate printer type and port. Then click “OK”. (Take WTP-801 for example.)
  • Page 37 WTP-801 User Manual 8.2.1.2 Modify printer 1) Choose the printer you want to modify in the list. Click “Modify Printer”.
  • Page 38 WTP-801 User Manual 2) Choose the new printer and new port. Then click “OK”. 3) The new printer is added successfully.
  • Page 39 WTP-801 User Manual 8.2.1.3 Delete printer 1) Choose the printer you want to delete in the list and click “Delete Printer”. 2) Click “Yes”, then the printer is deleted.
  • Page 40 WTP-801 User Manual 8.2.1.4 Connection Test Make sure printer is connected to computer and it is power on. 1) Choose the printer. Click “Connection Test”.
  • Page 41 WTP-801 User Manual 2) If the connection is successful, it will appear the following window. If the connection is unsuccessful, please connect the printer with computer. Notes: 1) Make sure printer is connected with computer and power on. 2) Make sure printer is loaded with paper.

  • Page 42: Functions

    WTP-801 User Manual 8.2.2 Functions Printer Test contains the following items: Printer Test  Command Test  Manage Images  Download Image in Compatible Mode  Code Page Setting  Download Fonts  Parameter Setting  Advanced Settings ...
  • Page 43 WTP-801 User Manual 8.2.2.1 Printer Test 1) Self Test Click “Self Test” to see if the printer will print properly. 2) Full Cut Test Click the “Full Cut Test” and the paper will be cut automatically. Cutting method is full-cutting. The paper would be falling down from the paper outlet after cutting.
  • Page 44 WTP-801 User Manual 4) Print Test Text Click "Print Test Text", input the text you want to print. When you click "Print", the printer starts printing text content. Such as: Print Text Test. Note: The language option in the lower right corner is checked according to the input text.
  • Page 45 WTP-801 User Manual 5) 2D Code Click the QRCode mode. ▲Model: 1~2 ▲Module size: 1~16 The larger the module value, the larger the printed QR code is, and the smaller the opposite. ▲Error correction level: 7%~30% The higher the error correction level, the more intensive the module graphics.
  • Page 46 WTP-801 User Manual Click the PDF417 mode. ▲Columns: 0~30 ▲Rows: 0~90 ▲Width of the module: 2~6 The larger the module value, the wider the width of the printed PDF417 barcode, and the smaller the opposite. ▲Row height: 2~8 The larger the module value, the...
  • Page 47 WTP-801 User Manual 8.2.2.2 Command Test In the command test, you can send command to the printer. Input text or hexadecimal data. Select a file or enter a command in the input box. 1）Click “Send by Text”, input text content.
  • Page 48 WTP-801 User Manual ▲Sending Recycle: When the interval is set to 3000ms (you can set the interval as needed), then click “Send”, the printer starts to recycle printing. Click “Stop” to stop the recycle printing.
  • Page 49 WTP-801 User Manual 2） Click “Send by Hex”, input the content. (Convert text to HEX or send ESC command)
  • Page 50 WTP-801 User Manual 8.2.2.3 Manage Images...
  • Page 51 WTP-801 User Manual 1) Click "Download" to add the image, if you want to print the picture, set the print location before clicking "Download mode of G" to print the picture. (It is recommended to use a picture in BMP format) ●...
  • Page 52 WTP-801 User Manual Note: The total memory is 256K.
  • Page 53 WTP-801 User Manual ● Delete Image Note: Each time click "Download mode of G", an image list number will be generated. Click the image list, select "Delete selected image" to delete the image, click "Delete all Images" to delete all the images in the list.
  • Page 54 WTP-801 User Manual 8.2.2.4 Code Page Setting Select the code page from the list and click “Set”. Note: This code page is only valid in multiple languages.
  • Page 55 WTP-801 User Manual 8.2.2.5 Download Fonts Select the font from the existing file and click "Download". Note: After downloading the font successfully, you need to restart the printer to take effect. 8.2.2.6 Parameter Setting You can set Arabic Character Transform (for example: WPC1256).
  • Page 56 WTP-801 User Manual You can enable or disable the function of “flash light after paper cutting”.
  • Page 57 WTP-801 User Manual 8.2.2.7 Advanced Setting Advanced Settings contain following items. Click the button and printer will execute the appropriate action. The settings will take into effect after restarting the printer.
  • Page 58 WTP-801 User Manual  Function Setting...
  • Page 59 WTP-801 User Manual ● Long Beeping After cutting: ① Disable: there is no sound after cutting ② Use printer buzzer (The beeping time, times and interval time can be set for what you want, such as 2 milliseconds, 3 milliseconds or 4 milliseconds, etc.): The following setting is set as an example: When cutting one piece of paper each time, the printer will emit the “Beep”...
  • Page 60 WTP-801 User Manual  Reduction Paper Setting Choose the item and click “Setting”.  DIP Setting Click "Read" to get the printer parameters, click "Write" to send the modified parameters to the printer.
  • Page 61 WTP-801 User Manual After the serial port parameter is set, click "Write". Note: When DIP setting is set in soft, the DIP switch in the bottom of printer is disable. After setting the DIP successfully, you need to restart the printer to take effect.
  • Page 62 WTP-801 User Manual ● Printer hardware setting 1) Print Density: Light, Medium, Standard, Dark (default "standard" level) The print density value varies according to the paper material and it can be adjusted to suit your needs. 2) DIP Mode: 180/203DPI (default "203 DPI") The printer supports both of these resolutions.
  • Page 63 WTP-801 User Manual Modify the COM setting ① After setting the parameters as required, click "Write" and restart the printer. ② After restarting the printer, open the main menu screen of the tool and click "Modify Printer". ③ Select the port category "COM" and set the baud rate to the value "57600" as shown above, and...
  • Page 64 WTP-801 User Manual  Paper Width Setting ① 58mm（360dot） ② 58mm（384dot） ③ 58mm（416dot） ④ 80mm（512dot） ⑤ 80mm（576dot） Note: Select the paper width above according to the paper print width.
  • Page 65 WTP-801 User Manual  Ethernet Setting This mode is divided into “Auto Assignment IP” and “Static IP Mode”, select one of the modes to connect as needed. Note: IP addresses can be obtained from the Self-test page.
  • Page 66 WTP-801 User Manual ● Static IP Mode 1) Change the printer IP address so that the printer IP address (such as: 192.168.0.33) is the same segment as the host IP address (such as: 10.0.21.89). Here is the illustration: Figure ￭ Printer IP Address...
  • Page 67 WTP-801 User Manual Figure ￭ Host IP Address 2）Set the same network segment. Figure ￭ Printer IP Address...
  • Page 68 WTP-801 User Manual ● Auto Assignment IP This mode automatically assigns the IP address to the printer. When the settings are complete, click "Write", then restart the printer.
  • Page 69 WTP-801 User Manual  USB Port Setting Click "Virtual serial port" setting and restart the printer.
  • Page 70 WTP-801 User Manual ● Check the Virtual Serial Port 1）Right-click the computer and select “Manage”. 2）Click "Device Manager" to view the virtual port. (such as: COM7).
  • Page 71 WTP-801 User Manual 3）Return to the printer utility and click "Modify Printer".
  • Page 72 WTP-801 User Manual 4）Change the port to "COM7".  Length Of Print...
  • Page 73 WTP-801 User Manual  Cut Paper Config 1）Cut paper after the cover is closed: the printer automatically cuts the paper after closing the cover. 2）Do not cut paper after the cover is closed: the printer does not automatically cut the paper after closing the cover.

  • Page 74: Firmware Update

    WTP-801 User Manual 8.3 Firmware Update 1) Click “FW Update”.
  • Page 75 WTP-801 User Manual 2) When the device appears "Printer", select the Dfu file. 3) Click “Update”. 4) Update success. 5) Restart the printer.

  • Page 76: Windows Driver

    Microsoft Windows XP Professional SP3 (32 bit)  Microsoft Windows Server 2012(64 bit)  Microsoft Windows Server 2008 R2  9.3 Windows Driver Preparation The Windows Driver is included in the enclosed CD. The installation file name is SUNSO POS Printer Driver-V-X.X.X.X.exe...

  • Page 77: Windows Driver Installation

    9.4 Windows Driver Installation Warning: Under different operating system and different type of driver, the screen has slight difference. Please operate it according to the tips. Take WTP-801 (Windows 7) as example. 1) Double click Windows Driver. 2) Choose “English” and click “OK”.
  • Page 78 WTP-801 User Manual 4) Click “Next”.
  • Page 79 WTP-801 User Manual 5) Choose the matched type and port (USBxxx is for USB port, COMx is for serial port, LPTx is for parallel port). Choose the type of driver, port, such as “WTP-801”, “USB” as port. Click “Next”.
  • Page 80 WTP-801 User Manual 6) Click “Finish”, the driver is installed successfully. 7) After installation, the icon will be found in “Start”→“Devices and Printers”. Note: If you already installed the driver (No matter what kind of port), when you connect the printer with computer, it will create a USB port automatically.

  • Page 81: Detailed Windows Driver Setting

    WTP-801 User Manual 9.5 Detailed Windows Driver Setting 9.5.1 Printing Preferences 1) Click “Start” → “Devices and Printers”. Right click “WTP-801” and choose “Printing preferences”.
  • Page 82 WTP-801 User Manual 2) According to the different needs, choose “Paper”\“Offset”\“Rotate”\“Effect”\“Copies” in “Page”.
  • Page 83 WTP-801 User Manual • Click “Manager”, add or delete paper.
  • Page 84 WTP-801 User Manual • Click “Advanced Setting” to set “Save Paper/Cut Paper/Feed Paper/Cash Drawer/Custom Command/Logo/Buzzer/Code Page”. ￭ Save Paper ￭ Cut Paper...
  • Page 85 WTP-801 User Manual ￭ Feed Paper ￭ Cash Drawer...
  • Page 86 WTP-801 User Manual ￭ Custom Command ￭ Logo Note: this setting needs to be set in utility, here are the steps.
  • Page 87 WTP-801 User Manual ① Open the utility and click "Manage Images".
  • Page 88 WTP-801 User Manual ② Click “Download”. ③ Click "Add" to add a logo. (BMP format is recommended)
  • Page 89 WTP-801 User Manual C:\Users\1993\Desktop\01.bmp ④ Select the print location, and then click "Download mode of G". (Such as: left print) ⑤ Return to image list to view the image number. Note: each time click "Download mode of G", an image list number will be generated.
  • Page 90 WTP-801 User Manual ⑥ Select Printer properties in Devices and Printers, then click “Preference”.
  • Page 91 WTP-801 User Manual ⑦ Click the “Advanced”, then click “Logo”.
  • Page 92 WTP-801 User Manual ⑧ Set the printing time to print and click "OK". (Such as: Start Document) ⑨ Return to the logo setting in driver, also select "Print left". ⑩ Set the key Code according to the image number. (Such as: 0 0)
  • Page 93 WTP-801 User Manual ⑪Then click “OK”.
  • Page 94 WTP-801 User Manual ⑫ Click “Print Test Page” to view the printing effect.
  • Page 95 WTP-801 User Manual ￭ Buzzer ￭ Code Page...
  • Page 96 WTP-801 User Manual 3) Click “Watermark”. Set watermark to print.
  • Page 97 WTP-801 User Manual 4) Click “Halftone” to set the halftone.
  • Page 98 WTP-801 User Manual 5) Set up the “Barcode” Assuming the font type of the main document is “Italics”, if you want to convert the data “123456”to the barcode printing, the steps are as follows: • Sets the data "123456" font type to a different font from the main document. Such as: Arial.
  • Page 99 WTP-801 User Manual...
  • Page 100 WTP-801 User Manual • Open the Preference. If the document is open, you can set it in the document: file-print-preferences.
  • Page 101 WTP-801 User Manual...
  • Page 102 WTP-801 User Manual ① Add Barcode firstly.
  • Page 103 WTP-801 User Manual ② Set the “Font Name” and the “Barcode Option”.
  • Page 104 WTP-801 User Manual...
  • Page 105 WTP-801 User Manual ③ Click the “Printer Setting”. • Choose the “Display Language for Properties”...
  • Page 106 WTP-801 User Manual • Turn on the “Font Substitution”, select the system text need to be replaced (for example, Arial), and then select the font you want to replace (for example, 01) and click Set, and the replacement font will display "01".
  • Page 107 WTP-801 User Manual...
  • Page 108 WTP-801 User Manual...
  • Page 109 WTP-801 User Manual...
  • Page 110 WTP-801 User Manual...
  • Page 111 WTP-801 User Manual • If you do not have a barcode set, the action is as follows: ① Suppose you change the size of the data "123456", for example:...
  • Page 112 WTP-801 User Manual ② Set the Printing preferences.
  • Page 113 WTP-801 User Manual ③ Click the “Printer Setting”. • Choose the “Display Language for Properties”.
  • Page 114 WTP-801 User Manual ④ Turn on the “Font Substitution”.
  • Page 115 WTP-801 User Manual ⑤ Select the “System Font”, for example: Arial.
  • Page 116 WTP-801 User Manual ⑥ Select the font to that you went to replace.
  • Page 117 WTP-801 User Manual ⑦ Click “Set”.
  • Page 118 WTP-801 User Manual...

  • Page 119: Printer Properties

    WTP-801 User Manual 9.5.2 Printer properties 1) Click “Start” → “Devices and Printers”. Right click “WTP-801” and choose “Printer properties”.
  • Page 120 WTP-801 User Manual 2) Choose “General”, click “Print Test Page”, then it will print the current settings.
  • Page 121 WTP-801 User Manual 3) Click “Port” to choose another port or add port. Virtual printer po...SUNSO WTP-801...
  • Page 122 WTP-801 User Manual 2) Click “Advanced” to set the available time for printing.

  • Page 123: Uninstall Windows Driver

    WTP-801 User Manual 9.6 Uninstall Windows Driver 1) Double click Windows Driver. 2) Choose “Uninstall printer driver”, click “Next”.
  • Page 124 WTP-801 User Manual 3) Choose “WTP-801”, click “Next”. 4) Click “Yes”, then it is complete to uninstall.

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