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Troubleshooting
If your Docking Station does not operate as expected, first check these
items to try and correct the problem. If the problem persists, please
contact Kensington Technical Support. Contact information is provided in
"Technical Support," below.
General
The Docking Station Power Indicator is not "on" (amber or green).
Check to be sure that the power adapter included with the Docking
Station is plugged into the Docking Station and into a working electrical
outlet. Do not use any adapters other than the one supplied with the
Docking Station.
My notebook will not "connect" to the Docking Station, and the
light of the power/connection indicator light is amber.
• Make sure that the notebook or wireless USB adapter is within 10
feet of the Wireless Docking Station and that there are no objects
obstructing the line of sight between them.
• Make sure the wireless USB radio is on by checking the wireless USB
manager.
• Make sure that the Kensington Wireless Docking Station has an icon
in the wireless USB manager and that the status is "connected."
• If you continue to have problems with connecting, you can reset the
dock to its original factory settings pressing and holding the reset
button for 5 seconds using a paper clip. This will delete any previous
associations the docking station has made to your computer and
others. After resetting, you will have to redo the connection process
described in Step 3 of the setup.
Video Output
The display on my monitor is blank.
• Make sure that the notebook connected to the Docking Station is
running properly and is not in Standby or Hibernate Mode. When the
notebook is in Standby and Hibernate Mode, the monitor display is
always blank.
• Make sure that the power adapter is connected to the Docking Station
and to a working power outlet. Make sure that the video cable is
securely connected to the DVI-I video output and is secured with the
fixing screws on both sides.
• Make sure that the display drivers are installed following the steps in
"Step 1: Install the Software," above. The Kensington icon
Docking Station should be visible in the taskbar.
• Make sure that the video output has not been disabled. Press and
release the dualview button, and see if the monitor display comes on.
• If the problem persists, disconnect the Docking Station from your
notebook. Remove the power adapter from the Docking Station.
Reconnect the power to the Docking Station.
When I am in Extended (dualview) mode and I play video clips, only
one video clip only can be seen.
In Extended (dualview) mode, you can use only one video playback
application at a time. If you attempt to play multiple video clips, only one
video clip is displayed. This also applies to web pages with embedded
video clips: You cannot view multiple web pages on the external monitor.
To view multiple web pages, move one to the notebook screen and the
other to the external monitor.
I cannot play video clips when in Extended (dualview) mode on a
Windows VISTA notebook.
Microsoft VISTA notebooks cannot play some types of video clips in
Extended (dualview) mode. To play these video clips, move the display
to your notebook screen. Video playback support in Extended (dualview)
mode is updated on a regular basis with new drivers; check the
Kensington website (www.kensington.com) for driver updates.
When I close the lid of my notebook, the display of the external
monitor goes blank.
By default, most notebooks go into Standby or Hibernate Mode when the
lid is closed. To change this setting, do the following:
1
Open the Control Panel and select Power Options.
2
Do the following for your operating system:
• Windows VISTA: Select Choose what closing the lid does on the
left-hand side column. Select the When I close the lid pull-down
menu, and then select Do nothing.
• Windows XP: Select the Advanced tab. In the Power buttons
section, under the option When I close the lid of my portable
notebook, select Do nothing.
The display on my external monitor is blurred.
We recommend that you auto-adjust the external monitor once in a while
to realign its settings with the video output of the Docking Station. This
action should fix most of the issues related to the quality of the video on
the external monitor. Refer to your monitor's user manual for instructions
on how to do the auto-adjust procedure.
The external monitor connected through the Docking Station is
flickering.
Flickering is usually associated with CRT monitors caused by a low refresh
rate. Always try and use the maximum refresh rate available:
• In Extended (dualview), increase the refresh rate of the external
monitor.
• In Clone mode, increase the refresh rate of your notebook screen,
which will in turn increase the refresh rate of the external monitor.
You must use your Windows display settings to adjust the refresh rate.
For supported refresh rates, see "Adjusting Video Settings," above.
Audio
I cannot hear anything through my notebook speakers and my
built-in microphone does not work after connecting to the Docking
Station.
Some notebooks default to the USB audio when the Docking Station is
connected, disabling your notebook's built-in speakers and microphone.
To enable the speakers and microphone:
1
Open the Control Panel and select Sounds and Audio Devices.
2
Do the following for your operating system:
• Windows VISTA: Select the Playback tab, and then select a device
that is not USB Audio. Select the Recording tab, and again select a
device that is not USB Audio.
• Windows XP: Select the Audio tab, and then, under Sound
Playback, select a device that is not USB Audio. Select the
for the
Recording tab, and again select a device that is not USB Audio.
Note: You must close the application currently using the audio device and
restart it to enable this change.
Technical Support
Technical support is available to all registered users of Kensington
products.
Web Support
You may find the answer to your problem in the Frequently Asked
Questions (FAQ) section of the Support area on the Kensington website:
www.kensington.com.
Telephone Support
There is no charge for technical support except long-distance charges
where applicable. Please visit www.kensington.com for telephone
support hours. In Europe, technical support is available by telephone
Monday to Friday 09:00 to 21:00 (Central European time).
• Call from a phone where you have access to your Docking Station
• Be prepared to provide the following information:
• Name, address, and telephone number
• Name of the Kensington product
• Make and model of your computer
• System software and version
• Symptoms of the problem and what led to them
Please call one of these numbers:
België / Belgique
Canada
10
02 275 0684
1 800 268 3447
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