Troubleshooting - iHome iP99 Owner's Manual

Symptom
iP99 does not turn on AC adaptor isn't plugged into a working wall
socket or not plugged into the power supply
jack on back of the unit
iP99 doesn't respond
iP99 requires a reset
iPhone/iPod is not docked properly
Battery Low icon Batteries are weak
always on
Batteries were not installed properly
iPhone/iPod does not iPhone/iPod is not docked properly
respond to the unit/
iPhone/iPod is playing
but no sound comes
out
Your iPhone/iPod software is too old
iPhone/iPod is locked up/plays but no sound
comes out
Using 1
other devices.
Remote Control didn't Battery weak
work
Remote Control is out of range of the iP99
remote sensor
iP99/iPhone/iPod
The iP99 is reacting to external interference
performance is erratic
No sound from iP99 Volume is set too low on iP99
iPhone/iPod is not docked properly
iPhone/iPod didn't
charge up
iPhone/iPod is locked up/ frozen
iPhone/iPod battery has problem

Troubleshooting

Possible Problem
st nd
or 2 generation iPod, iPod Shuffle or
Plug the AC adaptor into a working wall socket and plug the connector
into the supply jack on the unit
If unit is plugged in and doesn't respond, try resetting the unit by
following these steps:
a) remove iPhone/iPod from dock
b) unplug unit from power source
c) remove back up batteries
d) wait 1 hour, then resume use
Remove your iPhone/iPod from the dock and check for obstruction on
the connectors in the dock and on your iPhone/iPod. Then reseat it in
the dock.
Replace with new batteries
Check to make sure the polarity ( + and – ends) matches the diagram
in the battery compartment
Remove your iPhone/iPod from the dock and check for obstruction on
the connectors in the dock and on your iPhone/iPod. Then reseat it in
the dock.
Upgrade software on your iPhone/iPod. For details visit
http://www.apple.com or use iTunes on your computer
Check the volume setting. Make sure your iPhone/iPod is working
properly before docking into the unit. Please refer to your iPhone/iPod
manual for details. See above for software upgrade information.
You may need to reset your iPhone/iPod. Refer to your iPhone or iPod
user guide for details on how to perform a reset.
iP99 cannot control those iPod models or other devices.
Replace current battery with new battery
Move within 30 feet of the unit.
Move unit away from potential sources of external interference such as
computers, modems, wireless devices (routers) or fluorescent light.
Make sure volume is turned up
Remove your iPhone/iPod from the dock and check for obstruction on
the connectors in the dock and on your iPhone/iPod. Then reinsert it in
the dock.
Please make sure your iPhone/iPod is working properly before docking
into the unit. Please refer to your iPhone/iPod manual for details.
7
Solution