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Zycoo ZX100 Series User Manual

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ZX100 IP PBX
User's Manual
The information contained in this document is subject to change at any time without
prior notification.Specifications of the product are subject to change at any time
without notice.If you want to learn more info about our product,please visit our web
www.zycoo.com.
VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299

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  • Page 1 The information contained in this document is subject to change at any time without prior notification.Specifications of the product are subject to change at any time without notice.If you want to learn more info about our product,please visit our web www.zycoo.com. VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 2: Table Of Contents

    ZX100 Series IP PBX TABLE OF CONTENTS Chapter1 Brief Introduction ..................3 Chapter2 Safety Notice ....................4 Chapter3 ZX100 Specification ..................5 3.1 Model ..........................5 3.2 System Features ........................5 3.3 Interface&Panel ........................6 3.4 Default configuration ......................7 3.5 Default Feature Key ......................
  • Page 3 ZX100 Series IP PBX 9.1 Network and Country ......................32 9.1.1 WAN Port Settings ....................32 9.1.2 LAN Port Settings ....................32 9.1.2 Country Settings ..................... 33 9.2 Route ..........................33 9.2.1 Route Settings ......................33 9.2.2 Static Routing ......................34 9.2.3 Routing Table ......................

  • Page 4: Chapter1 Brief Introduction

    ZX100 Series IP PBX Chapter1 Brief Introduction Thank you for your purchasing the ZX100 series of IP PBX with powerful network function,such as NAT map,router,VPN,Firewall,DDNS,etc. The all-in-one ZX100 IP PBX can not only provide the traditional basic PBX features(call hold, call forwarding, call waiting and so on)as well as enhanced features such as recording,visual voice mail, music on hold ,and auto attendant.

  • Page 5: Chapter2 Safety Notice

    ZX100 Series IP PBX Chapter2 Safety Notice Please read the following safety notices before installing or using this IP PBX. They are crucial for a safe and reliable operation of the device. Before using the external power supply in the package, please check with residential power voltage.

  • Page 6: Chapter3 Zx100 Specification

    ZX100-E1 3.2 System Features ZX100 series of IP PBX is not only the full feature phone system,but also a professional router device. The all-in-one ZX100 IP PBX can not only provide the traditional basic PBX features(call hold, call forwarding, call waiting and so on) as well as enhanced features such as recording server,voice mail server,conference server,etc.In addition,it supports...

  • Page 7: Interface&Panel

    ZX100 Series IP PBX Call Logs check and download Support IP Phone with Key function BLF(Busy Lamp Field) Static/DHCP/PPPoE network access System backup and store Set system time manually VPN Client (support N2N) DDNS Client (support Dyndns.org) Router setting NAT map IP Filter Codec Negotiation/Echo cancelation/VAD.etc...

  • Page 8: Default Configuration

    ZX100 Series IP PBX Failed 3) Hardware CPU:ATOM N270, 1.6 Ghz x86 CPU RAM: 2 GB DDR2 RAM Storage: 320G mobile hard disk drive PSU: 200W Power Supply with industry standard Dimensions: W: 465 mm, H: 44.5 mm , D: 370 mm Weight: 7.0Kg...

  • Page 9: Chapter4 Login In Home Page

    WAN ports if your PC is not at 192.168.1.XXX. With the zycoo GUI, you can configure extensions, conference, voicemail, Dial Plan and etc. Each page of the GUI has three columns: V1.2 Editor:Yu...
  • Page 10 The right column of the user interface contains Tooltips. This area provides brief description for any options of the GUI The home page is used for logout, Reboot and Factory Defaults. Logout: To log out the zycoo GUI. Reboot: Reboot the IP PBX system Factory Defaults: Restore all settings to factory default.

  • Page 11: Chapter5 Basic Configuration

    ZX100 Series IP PBX Chapter5 Basic Configuration 5.1 Configure Extensions Click the Extension tab and you will see the extensions setting, your created users are in this page. There are 30 users in your extensions list as default setting, you can add new extensions or remove the existing extensions.

  • Page 12: Trunk

    ZX100 Series IP PBX Pickup Group Select pickup group of the extension Delete VMail If this option is set, then voicemails will not be checkable using a Phone. Messages will be sent via e-mail, only. Note: You need to have an smtp server configured for this functionality.
  • Page 13 ZX100 Series IP PBX Username The user name associated with your provider account Password The password associated with your provider account Without Authentication if you connect to Voip server without Authentication, pls selected this. Peer The Peer option allows you to create a custom VoIP Peer.

  • Page 14: Outbound Routers

    ZX100 Series IP PBX Insecure This option specifies how connects to a service provider (host) should be handled. Valid options are very/yes/no/invite/port. (Default is “very”) Port The register request is sent through the port. (Default is SIP:5060,IAX:4569) Caller ID The caller ID will be set to the value specified in this field Fromdomain Sets default from: domain in SIP messages when acting as a SIP client.
  • Page 15 ZX100 Series IP PBX A DialPlan is comprised of the following items: Rule Name Set a rule name Place this call through Select a Trunk through which the call should be made Failover Select a trunk Failover PIN Set Set a password when you dial base the Dial rule.

  • Page 16: Chapter6 Inbound Control

    ZX100 Series IP PBX Chapter6 Inbound Control 6.1 Inbound Routers The same pattern-matching logic used for processing outbound calls can also be employed for inbound calls. The two defaults define routing based on whether an incoming call matches or doesn’t match a pattern you define.

  • Page 17: Ivr Prompts

    ZX100 Series IP PBX Voice menus are constructed depending on your needs. Just like your business you need to create the solution best suited to your customers. Name Set a IVR name Extension Set a IVR connect number Welcome Massage...

  • Page 18: Ring Groups

    ZX100 Series IP PBX options Record Again Clicking this button allows the user to make another attempt at recording and replacing an existing custom sound file Play Clicking this button brings up a dialog entry box to allow the input of...
  • Page 19 ZX100 Series IP PBX Name Set a Ring Group name Strategy There is a drop-down list, you can choose Ring all or Ring in order. Ring Group Members Add Ring Group member from Available channels. If the Ring Group no answered you can choose to...

  • Page 20: Chapter7 Advanced Configuration

    ZX100 Series IP PBX Chapter7 Advanced Configuration 7.1 Options Local Extensions are Set up the digit of local extensions Operator Extension Set up Operator Extension. (you can dial “0” go to the extension at any time) Global Ring Time Set Set default each extension ring time.

  • Page 21: General Settings

    ZX100 Series IP PBX 7.2.1 General Settings Standard configuration information is also present, allowing you to confirm the extension used to check messages as well as general parameters such as the following: Extension for Checking Messages This option defines the extension which Users call in order to access their voicemail account.

  • Page 22: Smtp Settings

    ZX100 Series IP PBX Say Message Duration This option identifies exactly how long the message lasted. Play Envelop The envelope provides the date, time, and caller ID related to a voice mail. Allow Users to Review This option provides incoming callers the option to review their message before it is saved and can be played back by the owner of the voice mail extension.

  • Page 23: Email Settings

    ZX100 Series IP PBX 7.2.3 Email settings Sender Name Set the name for sender From Set the from email Subject Set the email title Massage Input the matter in your email. 7.3 Conferencing Every company reaches the point of needing more people on a call than it can effectively include through three-way calling.

  • Page 24: Music On Hold

    ZX100 Series IP PBX The conference room use default extension 900 , but you can always change it to any extension number you want. After establishing the extension for the room, you need to specify the password settings for the conference. Assign the PIN Code used by participants to enter the conference as well as the Administrator PIN Code used by the moderator of the conference to open the conference room.

  • Page 25: Music On Ringback

    ZX100 Series IP PBX 7.5 Music On Ringback Music Select a music for Music On Ringback Notice: You must enable Music On Ringback function.(In Options Page) 7.6 Call Parking Extension to Dial for Parking Calls: Set Call Parking number What extensions to park call on:...

  • Page 26: Disa Settings

    ZX100 Series IP PBX While on a conversation with another party, you dial the blindxfer sequence. the system says "Transfer" then gives you a dial tone, while putting the other party on hold. You dial the transferee number and the caller is put through to that number immediately.

  • Page 27: Follow Me

    ZX100 Series IP PBX DISA Name Set a name for DISA Set a password for DISA Response Timeout(s) Set effective time for inputing a password Digit Timeout(s) After you input the right password, the interval between digits that you need dial.

  • Page 28: Paging And Intercom

    ZX100 Series IP PBX Extension Select a need to call forward extension Ring Time Set the extension ring time State Set state of the extension.(Disable, Always, Busy, No answer) Select forward extension Select a call forward to extension When you select “Forward an Outside Number” the follow page will be displayed.

  • Page 29: Monitor

    ZX100 Series IP PBX List of Paging Groups Paging Groups are listed in the table. Add Paging Group Create a new Paging Group Paging Extension Set a extension for the Paging Group. Group Description Provide a descriptive title for this Page Group.

  • Page 30: Time Based Rules

    ZX100 Series IP PBX Extension Select a Monitoring extension Monitoring Time Set always Monitor or select a Monitoring time Monitoring Settings Set inbound record and outbound record 7.11 Time Based Rules On this page, Define call routing rules based on date and time V1.2 Editor:Yu...

  • Page 31: Chapter8 Status Display

    ZX100 Series IP PBX Chapter8 Status Display 8.1 Monitor List This web page will display Monitor info for each extension 8.2 Call Logs This web page will display call logs Download download the call logs file Delete delete the call logs file V1.2 Editor:Yu...

  • Page 32: Register Status

    ZX100 Series IP PBX 8.3 Register Status In this page, you can check SIP/IAX Users or Trunks Status. 8.4 System Info In this page it will display nonce system info V1.2 Editor:Yu ,Jan,2011 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 33: Chapter9 Network Settings

    ZX100 Series IP PBX Chapter9 Network Settings 9.1 Network and Country On this page you can set WAN, LAN interface information and the country of Tone Zone. 9.1.1 WAN Port Settings IP Assign: you can select STATIC, DHCP and PPPoE three mode 9.1.2 LAN Port Settings...

  • Page 34: Country Settings

    ZX100 Series IP PBX 9.1.2 Country Settings Tone Zone: Set your Country, and use the Country Tone 9.2 Route 9.2.1 Route Settings Route Enable Enable/Disable Route function NAT Enable Enable/Disable NAT Function V1.2 Editor:Yu ,Jan,2011 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 35: Static Routing

    ZX100 Series IP PBX 9.2.2 Static Routing List of Static Routing Static Routing are listed in the table. Add Static Routing Crate a New Static Routing Destination IP Set Destination IP for the Static Routing Netmask Set Net Mask for the Static Routing...

  • Page 36: Routing Table

    ZX100 Series IP PBX 9.2.3 Routing Table This page will display the current routing table. 9.4 NAT Map List of NAT Map NAT Map are listed in the table. Add NAT Map Crate a New NAT Map V1.2 Editor:Yu ,Jan,2011...

  • Page 37: Ip Filter

    ZX100 Series IP PBX Outside Port Set Outside Port for the NAT Map Destination IP Set Destination IP for the NAT Map Destination Port Set Destination Port for the NAT Map Protocol Set Protocol for the NAT Map Availability Set Status for the NAT Map 9.5 IP Filter...

  • Page 38: Ddns&Vpn

    ZX100 Series IP PBX Source IP Set Source IP for the IP Filter Source Port Set Source Port for the IP Filter Destination IP Set Destination IP for the IP Filter Destination Port Set Destination Port for the IP Filter...

  • Page 39: Vpn Settings

    ZX100 Series IP PBX 9.2.2 VPN Settings On this page, you can set VPN reference. Notice: Now, it only supports N2N VPN. More other VPN, you can customize based on your requirement. V1.2 Editor:Yu ,Jan,2011 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 40: Chapter10 System Management

    ZX100 Series IP PBX Chapter10 System Management 10.1Time Settings 10.1.1 NTP Settings NTP Server Specify the NTP server that you wish to use. You may type either the domain name or the IP address of the server, and it may be either remote or local.

  • Page 41: Management

    ZX100 Series IP PBX 10.2 Management Change Password On this page, you can change the administrator password (Default password: admin) Set Language Set the system language voice And you can also set the advanced options about SIP and Zap protocol in the "Show Advanced Options"...

  • Page 42: Upgrade

    ZX100 Series IP PBX 10.4 Upgrade In this page you can upgrade system package Enter The Package Name Set system package name TFTP Server IP address Set TFTP server IP Unzip the file you download, you will get a TFTP server and an upgrading packet.
  • Page 43 ZX100 Series IP PBX Enter The Package Name, hereby it’s Enter TFTP Server IP address, hereby it’s After done, click Update to update, then the system will reboot automatically. (Note: the upgrading will set your system as default, please make backup before you do it.)

  • Page 44: Chapter11 Operating Instruction

    ZX100 Series IP PBX Chapter11 Operating Instruction 11.1 How to link the ZX100 IP PBX to the interwork 10.1.1 IP PBX behind the Router If your office access the public network with router, you can put the IPPBX behind the router.

  • Page 45: How To Log In The Ip Pbx System

    Enter Username and password (default username is admin, password is admin), then click login. Once the login is successful, the home page will be display: With the zycoo GUI, you can configure extensions, conference, voicemail, Outbound Routers and etc. Each page of the GUI has three columns: The left column present all the options tab that you can program the system.

  • Page 46: How To Make A Internal Call

    The right column of the user interface contains Tooltips. This area provides brief description for any options of the GUI The home page is used for logoff, Reboot and Factory Defaults. Logout: To log out the zycoo GUI. Reboot: Reboot the ZX100 system Factory Defaults: Restore all settings to factory default.

  • Page 47: How To Make An Outbound Call

    ZX100 Series IP PBX There are 30 default users, the extensions number are 801~830 Set user, Extension is 803,Name, Password and Caller ID, etc Select Dial Plan is DialPlan1 Set Extension 804 as the same way Use a IP Phone based SIP protocol registered with the user.
  • Page 48 ZX100 Series IP PBX Add Outbound Routers In Outbound Routers -> add a Dial rule as below Dial Rules We have now added a Dial rule “OUT_PSTN” in the “DialPlan1”. As we can see from the dialing rule of “OUT_PSTN”, all numbers start with 9 will be cut the first digit (‘9’) and sent to PSTN (port1 or port3).

  • Page 49: Make Call Via Voip Trunk

    ZX100 Series IP PBX After we have done above, in the extension we can dial 9 + local number to dial out via PSTN line. 11.4.2 Make call via VoIP trunk Via the voip trunking we can dial call via the voip service to reduce our cost when making international calls.
  • Page 50 ZX100 Series IP PBX Add Dial Rule In Dial Rules -> add a new calling rule as below Dial Rules Now we have added a new calling rule “Out_VoIP” in the “DialPlan1”. As we can see from the “Out_VoIP” dialing rule, all numbers start with 0 will be cut the first one digits (‘0’) and sent to my sip service provider.

  • Page 51: How To Make An Incoming Call

    ZX100 Series IP PBX 11.5 How to make an incoming call Add an Incoming call. Select Route “All Unmatched incoming calls” From provider “Port 1,2,3,4,5,6” To extension “801 – User1” (here, you can select a extension, a IVR or others) Then, if there is incoming call from Port 1,2,3,4,5,6 channel, the extension 801 will ring.
  • Page 52 ZX100 Series IP PBX Choose a extension used for recording, here we use EXT 801 Click Record button Then, the extension 801 will ring Pick up the phone record “Welcome” message Then hangup and finish the record. Use the same way to record “Closing” message Add a Ring Group Ring Group ->...
  • Page 53 ZX100 Series IP PBX “if no answered”, choose “goto IVR”-- “working time” Click “Save” button Set IVR Select IVR-working time, Set welcome massage is “Welcome” Set keypress’ Events Dial “0” go to extension 805 Dial “1” go to extension 806 Dial “2”...
  • Page 54 ZX100 Series IP PBX Set welcome massage is “Closing” Add a Time Rule Time Based Rules -> New Time Rule Set a Rule Name, eg: incoming Set the Time & Date Conditions “If time matches” --- go to “working time”...

  • Page 55: How To Link Two Zx100 Ippbx In The Same Network

    ZX100 Series IP PBX Add an incoming router Inbound routers -> add an incoming rule Select Route: All Unmatched incoming calls From provider: Ports 1,2,3,4,5,6 To extension: incoming—Time Based Rule Then click Activate Changes, Made the change active for the current configuration 11.7 How to link two ZX100 IPPBX in the same network...
  • Page 56 ZX100 Series IP PBX LAN(Local Area Network) IAX TRUNK ZX100-A ZX100-A IP:192.168.1.200 IP:192.168.1.100 Extension:601 Extension:801 IP:192.168.1.61 IP:192.168.1.81 Register the ZX100-A as an peer in ZX100-B(via IAX2 trunk),so the extensions in ZX100-A can make calls to ZX100-B’s extensions via this “special” trunk.
  • Page 57 ZX100 Series IP PBX In the page Trunks--> Add a Trunk Step 3: Set Dial Rule in ZX100-B, all calls start with 6 will be sent to ZX100-A. In the page: Outbound Routers --> Add a Dial Rule Step 4: Set the user 601 and Dial Plan in ZX100-A.

  • Page 58: How To Link Two Ippbx In Different Network

    ZX100 Series IP PBX Step 6: Set the user 801 and Dial Plan in ZX100-B Active the change and apply the test: Use 601 to dial 801, and you can see 801 will ring and you can pick up the calls.
  • Page 59 ZX100 Series IP PBX The generally environment for two ZX100 IP PBX in different location and one or both two are both behind router and using the private IP. So, we need to do port forwarding in the router and make ZX100 IP PBX can reach to each other.

  • Page 60: How To Resolve Problems About Hearing Only On One Side

    ZX100 Series IP PBX Step 2: Set up the Provider Host in ZX100-B Set up the service provider and calling rule in ZX100-B to make it register to ZX100-A. This method is almost the same as above, EXCEPT you need to use the 210.11.25.127 as the service provider instead of 192.168.1.21.
  • Page 61 ZX100 Series IP PBX Extern IP Replace with your external IP address this your public IP or domain Extern Host Replace with your external IP address this your public IP or domain Extern Refresh Set time for fresh, default 10...

  • Page 62: Chapter12 How To Use Skype Account In Zx100

    ZX100 Series IP PBX Chapter12 How to use Skype account in ZX100 12.1 Register for Skype Manager 1. Visit skype.com/business and click Skype Manager 2. Complete the on-screen instructions to register for Skype Manager. You can either use your existing personal account or create a new one specifically for your Skype Manager.

  • Page 63: Allocate Skype Credit To The Sip Profile

    ZX100 Series IP PBX 5. Click Profile settings. 6. Click Buy a channel subscription to activate this profile. 7. Enter the number of channels you require and click Buy now. 8. Channel subscriptions are the amount of concurrent calls you would like to use with your SIP Profile.

  • Page 64: Configure Your Skype For Sip Certified Pbx For Outbound Calls

    ZX100 Series IP PBX 4. If you want to enable auto-recharging, click on the Auto-Recharge settings tab, enter the recharge amount and the minimum balance required before recharging, then click Save changes. 12.4 Configure your Skype for SIP certified PBX for outbound calls...

  • Page 65: Make An Outbound Call

    ZX100 Series IP PBX 12.5 Make an outbound call After we have done above, in the extension we can dial 00 + Country Code + City Area Code + local number to dial out via skype line For example: Dial number 00862885337096 will contact our company.

  • Page 66: Make A Test Inbound Call From Skype

    ZX100 Series IP PBX Click Confirm. 12.8 Make a test inbound call from Skype Call the business account’s Skype Name you created in step 7 from Skype. 12.9 Assign an Online Number to receive calls from landlines and mobile phones Click View profile next to the name of the SIP Profile to which you want to assign an Online Number.
  • Page 67 ZX100 Series IP PBX You have now successfully set up Skype for SIP for use with your Skype for SIP certified PBX. For more help with setting up and using Skype for SIP, please see support.skype.com check the skype for sip user guide V1.2 Editor:Yu...

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