DNP IDW500 User Manual
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DNP IDW500 User Manual

Wireless passport system
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Wireless Passport System
IDW500
User Guide
©2017 DNP Imagingcomm America Corporation
PN: DOC-U-WPS-PRO-ID-R01
All rights reserved
REV: 03.2017

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  • Page 1 Wireless Passport System IDW500 User Guide ©2017 DNP Imagingcomm America Corporation PN: DOC-U-WPS-PRO-ID-R01 All rights reserved REV: 03.2017...
  • Page 2 AND CONDITIONS, DO NOT DOWNLOAD OR USE THIS SOFTWARE. This Software License Agreement (the “Software License Agreement”) is an agreement entered into by and between you (hereinafter referred to as “You” or Your”) and DNP Imagingcomm America Corporation (DNP IAM) (the “Licensor”) for any and all software and documentation provided by the Licensor (the “Software”).
  • Page 3 PRIOR AGREEMENT, ORAL OR WRITTEN, AND ANY OTHER COMMUNICATIONS RELATING TO THE SOFTWARE ADDRESSED IN THIS AGREEMENT. The information contained in this document represents the current view of DNP Imagingcomm America Corporation on the issues discussed as of the date of publication.
  • Page 4 IDW500 User Guide Compliance Notices WARNING: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment under FCC rules. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
  • Page 5 IDW500 User Guide Importer: DNP PHOTO IMAGING EUROPE SAS Le Raphael Paris Nord 2 22 Avenue de Nations BP 51077 Villepinte, 95948 ROISSY CH DE GAULLE CEDEX, FRANCE Manufacturer: PIPO Technology Co., Ltd. c/o DNP Imagingcomm America Corporation 4524 Enterprise Drive NW Concord, NC 28027 United States If you want to dispose of this product, do not mix with general household waste.
  • Page 6 IDW500 User Guide DNP Imagingcomm America Corporation...

  • Page 7: Table Of Contents

    Shutting Down the IDW500 System ........
  • Page 8 Reconfiguring the SD Card ............51 DNP Imagingcomm America Corporation...

  • Page 9: Before You Begin

    Before You Begin This chapter explains a little about your IDW500 system and how to use the information in this book to get the most use from your system. Documentation Conventions When using this document, several text elements and treatments are repeated throughout. The following is an explanation...

  • Page 10: Important Safety Instructions

    Any part of the system is dropped, cracked, or is not operating properly after performing cleaning and maintenance.  You have any questions not answered in this manual. Contact Us Need help? Contact DNP Imagingcomm America Corporation technical support at: United States Phone: 1.855.367.7604 Email: dnpsupport@dnp.imgcomm.com Website: www.dnpphoto.com For hours of operation, see our website.

  • Page 11: Introduction

    The IDW500 is a wireless passport and ID photo system designed to easily create and print passport photos for your customers in minutes. In a matter of minutes, you can take a picture, transfer the image to the IDW500 console, approve the image, and have it print.

  • Page 12: Idw500 Console

    ID Photo: Used to view images and make prints.  Status: Monitor your IDW500 system as a whole. You can view and reprint up to the last six (6) printed images, view information about your printer, and keep your system running smoothly.

  • Page 13: Installation

    Figure 1. Applying the photo template sticker to the LCD screen. Connect the camera strap and the lens lanyard to the camera. Set the camera aside while the batteries charge so that you can set up the rest of your IDW500 system. Setting up the Printer Remove your new printer from the shipping box.
  • Page 14 Setting up the Printer IDW500 User Guide Plug the USB cable into the back of the printer. Press the release lever on the top, front of the printer to open the printer media compartment door. DNP Imagingcomm America Corporation...
  • Page 15 Setting up the Printer IDW500 User Guide Remove the print head protection foam block and save it with the shipping box. Remove the paper spools from the printer paper compartment. Set the spools aside until you are ready to load your paper.
  • Page 16 Setting up the Printer IDW500 User Guide Feed the paper under the black guide roller. Continue to feed the paper until the printer beeps. This means that the paper is in the correct position. Set the ribbon supply side (two white ends) in the lower, or front, brackets. Set the take-up side (one white and one yellow end) in the upper, or back, brackets.

  • Page 17: Setting Up Idw500 Unit

    Setting Up IDW500 Unit Unpack the IDW500 console from the shipping box. Remove any protective plastic or foam from the unit. Plug the printer USB cable into the bottom port on the back of the IDW500 unit. DNP Imagingcomm America Corporation...
  • Page 18 Setting Up IDW500 Unit IDW500 User Guide Plug the power cord into the IDW500 unit and into a wall outlet. Press the power button on the right side of the console to power ON your system. DNP Imagingcomm America Corporation...

  • Page 19: Setting Up The Camera

    Once the system is running, a test page is printed. It takes about two minutes for the system to initialize. Not e USB compatible devices, such as keyboards and mice, are not supported for use with the IDW500 console. Setting Up the Camera Install the fully charged batteries in the camera.
  • Page 20 Setting Up the Camera IDW500 User Guide DNP Imagingcomm America Corporation...

  • Page 21: Using The Idw500 Console

    Your Camera Icons Use the diagram below to identify the areas of your passport camera you will use with the IDW500 system. While there are more settings and functions available on your camera, DNP Imagingcomm America Corporation recommends not changing other settings without first consulting Technical Support.

  • Page 22: Turning On The System

    You must power ON the system in the following order: Printer (wait for the ready light on the front of the printer before continuing). IDW500 Console. The power button is on the right side (wait for the ID Photo application to appear and the test print before continuing).
  • Page 23 Touching the printer icon flips it over to provide the following additional information:  Name: The name of the printer attached to your IDW500 console.  Status: Shows whether your system is idle, printing an image, etc.
  • Page 24 When you’re transferring images for printing, this same area is used to show progress messages. Your IDW500 also retains the last six (6) images printed and displays them on the console monitor. This allows you to reprint recently taken images without having to resend them to the console. As new images are sent for printing, older images are automatically removed from the console on a first in, fist out (FIFO) basis.
  • Page 25 Configuration screen. Use the Printer icon to view a list of images that have failed to print, are pending, or have completed. Use the Help icon to access a couple of short IDW500 help videos. DNP Imagingcomm America Corporation...

  • Page 26: Passport Photo Requirements

    Passport Photo Requirements IDW500 User Guide Passport Photo Requirements The official United States passport requirements state the following:  Photo must be 2 inches by 2 inches.  The height of the head (top of hair to bottom of chin) should measure 1 inch to 1 3/8 inches (25 mm - 35 mm).
  • Page 27 Passport Photo Requirements IDW500 User Guide Use the following guidelines when taking passport photos:  Place the subject in front of a white or off-white background with no texture or pattern.  Have the subject stand close to the background to minimize shadows.

  • Page 28: Taking A Passport Photo

    Taking a Passport Photo Not e The IDW500 can also be used to take photos for visa, citizenship and permanent residency documents, depending on the country you have selected on the main screen of the console. Place the subject in front of a white or very light colored background with no textures or patterns.

  • Page 29: Printing An Image

    If you haven’t already, power ON your camera and take the passport photo. Stand no more than 15 feet from your IDW500 console. Listen for the ping to tell you that your camera is connected to the console. If you look at the Photo ID application, you will see a CAMERA FOUND message at the bottom of the screen.
  • Page 30 The image begins to transfer. You can hear the sync sounds as the console accepts the image. First, a “ping” occurs as the camera is recognized by the IDW500 console. The console displays a CAMERA FOUND message. Next a Electronic sound occurs as the image is transferred – TRANSFERRING IMAGES is displayed on the screen. A Pump sound is heard as the console prepares the image for printing –...
  • Page 31 Printing an Image IDW500 User Guide When the ID Photo acceptance screen appears, either accept the image as it is by pressing the ACCEPT button, or press the EDIT button to edit the image. Press CANCEL to return to the main ID Photo screen.

  • Page 32: Editing Images

    Editing Images IDW500 User Guide After pressing the ACCEPT button, press the PRINT button to print your image or press the COPY TO USB button to save your image to a USB drive. If the image was successfully sent to the printer, you will hear a brief Gong sound from your console.

  • Page 33: Reprinting An Image

    You can also send multiple images back-to-back, and the images will print as they are processed. Since your IDW500 console saves and displays the last six (6) sent images, reprinting one of this images is simple! From your console’s main screen, just touch the image you want to reprint and then follow the steps in the previous sections to print or edit the image.

  • Page 34: Saving Images To A Usb Drive

    Saving Images to a USB Drive Once you have sent an image to the IDW500 console, you have the option of saving the image to a USB drive. Insert a USB drive into the console’s USB port. It is recommended to plus the USB drive into the USB 3 port (see diagram below).
  • Page 35 Saving Images to a USB Drive IDW500 User Guide At the next screen, press the Copy to USB button. Not e If you have not inserted a USB device already, your console gives you a Long Beep noise as well as an Insert USB Media message.

  • Page 36: Printer Queue

    Printer Queue You can check the status of the images you have sent to your printer. The Print Queues screen displays the images you have sent to your printer via the IDW500 console; this screen logs whether a sent image: ...

  • Page 37: Erasing Images

    Erasing Images IDW500 User Guide Erasing Images Use the camera menu to delete images. Do not reformat the SD card to erase images. On the camera, press the MENU button. Scroll DOWN  to the TOOL BOX icon and press SELECT.

  • Page 38: Shutting Down The Idw500 System

    Shutting Down the IDW500 System Not e It is recommended that you shut down your IDW500 System, daily, at the end of business. To shut down the IDW500 console, press the GEAR icon on the main ID Photo screen. Press the SHUTDOWN button.

  • Page 39: Configuring The Idw500 Console

    Configuring the IDW500 Console IDW500 User Guide Configuring the IDW500 Console Your IDW500 console arrives pre-configured to the settings you will need for daily operation. However, if you need to change any of the configuration settings, use this section to do so. Attention DNP Imagingcomm America Corporation recommends not changing the system from the default settings unless you have spoken with technical support.
  • Page 40 Configuring the IDW500 Console IDW500 User Guide From this IDW500 Configuration screen, you can make the following changes:  Visual Warning:  Accept Timeout (Seconds):  Crop Marks: Enables/disables crop marks on the final print. Crop marks are helpful when cutting out the images.

  • Page 41: Using The Idw500 Printer

    Using the IDW500 Printer About your Printer Your DS-RX1HS printer comes with a user manual as well as other documentation should you need in-depth instructions on operating your printer. For daily use, the procedures in this chapter provide basic usage instructions as well as some troubleshooting and maintenance steps.
  • Page 42 Replacing the Printer Media IDW500 User Guide Press the release lever on the top of the printer to open the media door. Throw away the old ribbon. Remove the paper spool. Take the spool ends off of the spent paper roll and throw away the roll. (Do not throw away the spool ends.)
  • Page 43 Replacing the Printer Media IDW500 User Guide Feed the paper roll leading edge into the feed path. Align the paper edges with the PC lines on the printer. Feed the paper under the black guide roller. Continue to feed the paper until the printer beeps. This means that the paper is in the correct position.

  • Page 44: Maintaining The Printer

    Maintaining the Printer IDW500 User Guide Maintaining the Printer Cleaning the Platen Roller Attention Only use the pre-saturated wipes from this kit. Avoid sharp edges when cleaning the printer. You should only clean the platen roller if you are instructed to do so by technical support.

  • Page 45: Cleaning The Thermal Print Head

    Cleaning the Thermal Print Head IDW500 User Guide Cleaning the Thermal Print Head Attention You must wait a minimum of 5 minutes before cleaning the thermal head to avoid severe burn injuries. Never use water to clean the thermal head. You should only clean the print head if you are instructed to do so by technical support.

  • Page 46: Repacking The Printer

    Repacking the Printer IDW500 User Guide Repacking the Printer To transport the printer, repackage the printer with the original packaging material. Failure to do so will void any warranty. If the original packaging materials are not used or the printer is not packed correctly, the printer may be broken during transport.

  • Page 47: Troubleshooting Printer Issues

    Troubleshooting Printer Issues IDW500 User Guide Troubleshooting Printer Issues Clearing Paper Jams Open the printer media compartment using the release lever on the front of the printer. Remove the ribbon. Carefully pull any remaining paper from the paper path. Cut the paper and remove the paper roll from the printer.

  • Page 48: Clearing Ribbon Jams

    Clearing Ribbon Jams IDW500 User Guide Cut the paper roll to remove any wrinkled or bent paper from the roll. Printing over bent paper can damage the printer and cause more paper jams. If the paper is not cut evenly, it may cause abnormal printing and or the paper to jam. Re-feed the paper as you would when loading a new paper roll.
  • Page 49 Clearing Ribbon Jams IDW500 User Guide Use clear tape to reattach the two ribbon spools. Replace the ribbon in the printer and wind the ribbon a few times to remove any slack and until the tape is no longer seen.
  • Page 50 Clearing Ribbon Jams IDW500 User Guide DNP Imagingcomm America Corporation...

  • Page 51: Troubleshooting The System

    To do this, press the POWER button on the unit. A test print should print. Check the IDW500 printer status icon. If the printer is shown to be in a ready state, continue below. If the printer isn’t in a ready state, power cycle the printer and the console, and then continue.

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