Troubleshooting - JDS Labs ELEMENT III Operating Instructions Manual

Troubleshooting

No USB device or "Failed to Play Audio"
Cause: USB Device is not initialized.
Solution: Turn Element III off, then back on to reset the USB device.
Amplifier does not turn on
Cause: Missing, damaged, or loose power adapter connection.
Solution: Please see
LEDs flash repeatedly, or screen does not respond
Cause: Element III constantly self-monitors to automatically correct potential error states.
Flashing LEDs or no screen activity indicate no response from the XMOS processor despite
internal reset attempts. This may be caused by a power surge or extreme ESD event.
Solution: Please turn Element III off for at least 1 minute, and then back on. If behavior
persists, please reach out to
Element III reboots during use
Cause: Element III is designed to detect insufficient AC mains power, and may reboot when
subjected to a severe brownout.
Solution: Ensure clean power is provided.
No sound from headphones
Cause: Wrong mode or incorrect connectivity setup.
Solution: Please see the Connectivity section. Double check all cabling and volume levels.
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Power Adapters
ATTENTION: Incorrect power adapters can result in capacitor
explosion hazards and device damage. Only use the power adapter
included with your Element:
Type: AC-to-AC Transformer
Current: Minimum 1000mA
Output Voltage: 16 VAC
Connector: 2.1x55.mm (ID x OD)
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