Overview & Introduction - Latitude User Manual

OVERVIEW & INTRODUCTION
INCLUDED IN PACKAGE
1 x Mobile Alert, lanyard & base
1 x Home Charging Base Station
1 x Magnetic USB travel power cable
1 x 120 Volt power adaptor
1 x Nano Sim card installed &
activated
Setup and pre-programming with
Latitude USA firmware.
Quick start guide and User manual
1 year of unlimited emergency calls &
texts, unless specified for veterans
and governmentrelated programs.
The Latitude Mobile Alert with
auto-fall detection is a smart
medical & personal alert system.
Your alarm pendant relies on a connection
to the 4GPlus, and 4G mobile network to
operate. It uses a Nano SIM card that
connects to all networks in the USA. It also
uses GPS, wifi, and Bluetooth 5 to perform
its location functions.
Your device uses text and voice across the
network to send out text help messages
and perform the calls to your emergency
contacts. Being a mobile device, like a
mobile phone it needs to be recharged
occasionally using the included charging
station.
It is important that the mobile device user
retains a copy of our 'Quick Start Guide' and
this User Manual as it is likely they will be
needed as a reference in the future. Device
manuals are available on our website
www.golatitude.com
TESTING THE DEVICE FIRST
You should perform a test of the mobile
alert and become familiar with it before
relying on it. A pre-delivery and QA test has
been performed by us using our test
numbers only.
First, refer to your packing slip for the
emergency contact numbers that have
been programmed into your device and
check them. Contact those people to let
them know you are doing a test run at a
designated time. Your mobile alert has its
own phone number, see packing slip for
details.
Don't be afraid to test '911' if you have it
programmed in as an emergency contact
number.
TESTING YOUR DEVICE REGULARLY
You should test the device periodically by
having one of the emergency contacts call
the mobile number of the device. If you
need assistance programming the device
please call 1-866-205-4872
Updated versions of the User Manual are available for download
on our website: www.golatitude.com
BEFORE YOU START
Your mobile alert will have been
programmed by us before you receive it.
This means it is ready to use straight out of
the box!
Although we have set it up for you it is
important to read all manuals and other
accompanying information.
You should also have an advanced
emergency plan organized with your family
and friends before you rely on this device.
Page 1 | Latitude USA