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Troubleshooting
19 Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
Troubleshooting
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Incorrect repairs are dangerous.
Repairs to the appliance should only be carried out by trained specialist
▶
staff.
Only use genuine spare parts when repairing the appliance.
▶
If the power cord of this appliance is damaged, it must be replaced by the
▶
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.
Fault
The display goes out
and Start/Reload
flashes.
"E:36 / -25 / -26"
"E:38 / -25 / -26"
i-DOS error, i-DOS
deactivate
All other error codes.
Cause and troubleshooting
Energy-saving mode is active
Press any button.
▶
a The symbol lights up again.
Drain pump is blocked.
→ "Cleaning the drain pump", Page 46
▶
Drain pump is blocked.
→ "Cleaning the drum", Page 44
▶
if the fault is displayed again,
→ "Cleaning the drain pump", Page 46
▶
Inlet opening of the rubber gasket is blocked.
→ "Cleaning the intake opening in the rubber gas-
▶
ket", Page 48
The pump for the intelligent dosing system is blocked.
Switch off the appliance.
1.
Clean the pump unit.
2.
→ "Cleaning the detergent drawer", Page 44
If this display appears again, call customer service.
3.
→ "Customer Service", Page 59
Note: You can start the washing programme if you de-
activate the intelligent dosing system and dose manu-
ally.
→ "Buttons", Page 26
Malfunction
Call the after-sales service.
▶
→ "Customer Service", Page 59
Troubleshooting en
49
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