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Before using this troubleshooting guide, please review the installation and operation instructions in this
Before using this troubleshooting guide, please review the installation and operation instructions in this
manual, in case there were any steps missed along the way.
manual, in case there were any steps missed along the way.
Green (
Green
(Salt High
Salt High)
) and
and Red
This is simply an indication of too much salt. To protect the power supply and the electrode from
This is simply an indication of too much salt. To protect the power supply and the electrode from
damage, your SmarterSpa has temporarily shut itself down. Even if you added the correct amount and
damage, your SmarterSpa has temporarily shut itself down. Even if you added the correct amount and
the salt level measured OK
the salt level measured
the water. When in doubt, start off lower than expected and add more salt over the next couple of days
the water. When in doubt, start off lower than expected and add more salt over the next couple of days
as needed. It is much easier to add more salt than it is to take it out.
as needed. It is much easier to add more salt than it is to take it out.
To fix the high salt level, first take the electrode out of the water and press Boost
To fix the high salt level, first take the electrode out of the water and press
chlorine generation outside of the water. If the Green
chlorine generation outside of the water. If the
unrelated to the water.
unrelated to the water.
If they do turn off, the next step is to use a 5-gallon (20-liter) bucket to determine how much you need to
If they do turn off, the next step is to use a 5-gallon (20-liter) bucket to determine how much you need to
dilute your spa.
dilute your spa.
Fill the bucket about 2/3 2/3 of the way with spa water and the other
1. 1. Fill the bucket about
2. 2. Turn off the electrode and place it in the bucket for about 5 minutes to adjust to temperature.
Turn off the electrode and place it in the bucket for about 5 minutes to adjust to temperature.
3. 3. Then turn it on and check to see if the light is
Then turn it on and check to see if the light is Blue
empty the bucket and repeat this test, using different amounts of spa versus fresh water until the
empty the bucket and repeat this test, using different amounts of spa versus fresh water until the
light is
light is Blue
Blue. If the salt is
. If the salt is High
spa water. The amount of the bucket that is spa water is the level to which you should drain your
spa water. The amount of the bucket that is spa water is the level to which you should drain your
spa to then refill with fresh water. For example, if the light turns Blue
spa to then refill with fresh water. For example, if the light turns
water, drain your spa to about 2/3 2/3 of the way full, and then refill with fresh water.
water, drain your spa to about
Buildup in the Electrode, on the Plates or on the Gold/Copper-Colored Wires
Buildup in the Electrode, on the Plates or on the Gold/Copper-Colored Wires
The SmarterSpa electrode uses a process called electrolysis to generate chlorine, and calcium is a
The SmarterSpa electrode uses a process called electrolysis to generate chlorine, and calcium is a
naturally occuring byproduct of that reaction—especially if your water source contains high levels of that
naturally occuring byproduct of that reaction—especially if your water source contains high levels of that
calcium (hard water). If there is too much buildup, it will interfere with chlorine generation, potentially
calcium (hard water). If there is too much buildup, it will interfere with chlorine generation, potentially
even shorting the unit if left untreated.
even shorting the unit if left untreated.
To clean, disconnect from power and then soak the electrode in a mild acid (e.g. vinegar or pH down) for
To clean, disconnect from power and then soak the electrode in a mild acid (e.g. vinegar or pH down) for
10-30 minutes and then rinse in clean water. Repeat as needed until the calcium is gone.
10-30 minutes and then rinse in clean water. Repeat as needed until the calcium is gone.
SmarterSpa Manual
SmarterSpa Manual
Troubleshooting Guide
Troubleshooting Guide
Red (
(Salt Low
Salt Low)
) Lights on at the Same Time
Lights on at the Same Time
OK, the indication is also dependent on water temperature and other minerals in
, the indication is also dependent on water temperature and other minerals in
of the way with spa water and the other 1/3 1/3 with fresh water.
High, try again with less spa water, and if it is
, try again with less spa water, and if it is Low
of the way full, and then refill with fresh water.
Green and
and Red
Red lights persist, then the problem is
lights persist, then the problem is
Blue (
( Salt OK
Salt OK)
) when making chlorine. If needed,
Boost. This is to turn on
. This is to turn on
with fresh water.
when making chlorine. If needed,
Low, try again with more
, try again with more
Blue in the bucket with
in the bucket with 2/3 2/3 spa
spa
16
16
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