Dell Inspiron 7RR4T Setup Manual page 48

Solving Problems
If the computer stops responding or a solid
blue screen appears —
CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.
If you are unable to get a response by pressing
a key on your keyboard or moving your mouse,
press the power button until the computer turns
off and then restart your computer.
If you have other software problems —
• Back up your files immediately.
• Use a virus‑scanning program to check the
hard drive or CDs.
• Save and close any open files or programs
and shut down your computer through the
menu.
Start
• Check the software documentation or
contact the software manufacturer for
troubleshooting information:
46
– Ensure that the program is compatible
with the operating system installed on
your computer.
– Ensure that your computer meets the
minimum hardware requirements needed
to run the software. See the software
documentation for information.
– Ensure that the program is installed and
configured properly.
– Verify that the device drivers do not
conflict with the program.
– If necessary, uninstall and then reinstall
the program.