Soundgear Care; Device Care - Lapierre SOUNDGEAR Operation Manual

SoundGear Care

Device Care

Do your best to keep your devices clean at all times . Heat, moisture and
foreign substances can result in poor performance .
• Clean daily over a soft cloth to prevent damage from a fall to a hard surface
• R emove the sleeve, then use cleaning brush provided in the package to clean
debris from around the microphone, receiver and battery compartment
• Never use water, solvents, cleaning fluids or oil to clean your instrument
• The plastic sleeve can be cleaned with soapy water
• A llow the plastic sleeve to dry completely before inserting the device back
into sleeve
A hearing care professional can provide further information on additional
maintenance procedures for your devices if needed .
Helpful Hints
• W hen not in use, remove the batteries completely; place your devices in
the storage container and store:
– In a dry, safe place
– Away from direct sunlight or heat to avoid extreme temperatures
– Where you can easily find them
– Safely out of reach of pets and children
• Do not take apart your devices or insert the cleaning tool inside them
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Troubleshooting Guide
SYMPTOM POSSIBLE CAUSES
Low battery
Wax or debris in the
Not Loud
microphone or receiver
Enough
Hearing change
Inconsistent
Low battery
Performance
Low battery
Unclear,
Distorted
Defective device
Performance
Low battery
Dead
Wax or debris in the
microphone or receiver
SoundGear Care
SOLUTIONS
Replace battery
Clean both microphone and receiver
with brush . Remove and clean the
plastic sleeve .
Contact a hearing care professional
Replace battery
Replace battery
Contact via email:
CustomerSupport@soundgearhearing .com
Replace battery
Clean both microphone and receiver
with brush . Remove and clean the
plastic sleeve .
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