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Silent Knight Fire Product Warranty and Return Policy
General Terms and Conditions
•
All new fire products manufactured by Silent Knight have a limited warranty period
of 36 months from the date of manufacture against defects in materials and
workmanship. See limited warranty statement for details.
•
This limited warranty does not apply to those products that are damaged due to
misuse, abuse, negligence, exposure to adverse environmental conditions, or
have been modified in any manner whatsoever.
Repair and RMA Procedure
•
All products that are returned to Silent Knight for credit or repair require a RMA
(Return Authorization) number. Call Silent Knight Customer Service at
800-328-0103 or 203-484-7161 between 8:00 A.M. and 5:00 P.M. EST, Monday
through Friday to obtain a return authorization number.
•
Silent Knight Technical Support is available at 800-446-6444 between 8:00 A.M.
and 5:00 P.M. CST, Monday through Friday.
•
All returns for credit are subject to inspection and testing at the factory before
actual determination is made to allow credit.
•
RMA number must be prominently displayed on the outside of the shipping box.
See return address example under Advanced Replacement Policy.
•
Included with each return should be: a packing slip that has the RMA number, a
content list, and a detailed description of the problem.
•
All products returned to Silent Knight must be sent freight pre-paid. After product
is processed, Silent Knight will pay for shipping product back to customer via UPS
ground.
•
Return the Silent Knight product circuit board only. Products that are returned in
cabinets will be charged an additional $50 to cover the extra shipping and
handling costs over board only returns. Do not return batteries. Silent Knight has
the authority to determine if a product is repairable. Products that are deemed un-
repairable will be returned to the customer.
•
Product that is returned that has a board date code more than 36 months from
date of manufacture will be repaired and the customer will be assessed the
standard Silent Knight repair charge for that model.
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