Canon Selphy CP720 User Manual page 46

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Printing from Memory Cards
• Is the memory card inserted all the way into the slot with the
label facing upward?
• Do the images conform to the Design rule for Camera File
system (Exif compliant)? Unless they are contained in a folder
far down in a folder hierarchy, JPEG images should print even if
they do not conform to the Design rule for Camera File system
(Exif compliant).
Printing from Cameras
• Recheck the camera and printer connection status.
• Does the firmware of the Canon-brand camera support the
printer?
• Does the camera battery have a sufficient charge? Replace the
battery with a fully charged or new battery, or use the compact
power adapter for the camera.
Printing from Computers
• Did you install the printer driver according to the correct
procedures?
• Is the printer connected directly to a port on the computer with
the USB cable? The printer may not operate correctly if it is
connected to a USB hub.
• A USB cable for connecting the printer to a computer is not
supplied with the product. Please use a generic USB cable.
Problems Exclusive to Windows
• Is the printer set to offline? Right-click the printer icon and
cancel the offline setting.
Problems Exclusive to Macintosh
• Is the printer registered on the Printer List?
Troubleshooting
Overview
Tasks and Index
Getting Ready
Q
Cannot Print a Particular Image
Image data may be corrupted.
Only JPEG images can be printed.
Images larger than 8,000 x 6,000 pixels cannot be printed.
Q
Cannot Print the Date Imprint
Printing from Memory Cards
• Set a date imprint option with the printer's DATE button.
• If you are using DPOF settings, the date imprint settings are
configured on the camera.
Printing from Cameras or Mobile Telephones
• Date imprint settings are configured on those devices not the
printer.
Q
Cannot Print Cleanly
Is the ink sheet or paper dirty?
Is dirt lodged within the printer? Use the supplied cleaner to remove
the dirt.
Has condensation formed within the printer? Leave it to dry at room
temperature for some time.
Is it placed near a device with a strong electromagnetic or magnetic
field? Set it at least one meter (3 ft.) apart.
46
Printing Appendices
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