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Heat&Glo HE36CLX-S Service – Technical Manual

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Leave this manual with party responsible for use
and operation.
WARNING! Risk of Injury! Service to this appliance may
ONLY be performed by a qualifi ed service technician.
NOTICE! DO NOT discard this manual.
and maintenance instructions included.
This service technician manual will assist a qualifi ed service
technician in the diagnosis of a problem and the corrective
action to be taken. Contact your dealer to arrange a service
call by a qualifi ed service technician.
WARNING: If the information in these
instructions is not followed exactly, a fi re
or explosion may result causing property
damage, personal injury, or death.
• DO NOT store or use gasoline or other fl am-
mable vapors and liquids in the vicinity of this
or any other appliance.
• What to do if you smell gas
- DO NOT try to light any appliance.
- DO NOT touch any electrical switch. DO
NOT use any phone in your building.
- Immediately call your gas supplier from
a neighbor's phone. Follow the gas sup-
plier's instructions.
- If you cannot reach your gas supplier, call
the fi re department.
• Installation and service must be performed
by a qualifi ed installer, service agency, or the
gas supplier.
SERVICE TECHNICIAN MANUAL
Model: HE36CLX-S, HE36CLXLP-S
- Instructions -
Important service
Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14
WARNING
DO NOT TOUCH GLASS
NEVER ALLOW CHILDREN
A barrier designed to reduce the risk of burns
from the hot viewing glass is provided with this
appliance and shall be installed.
CAUTION! Risk of Cuts, Abrasions or Flying Debris.
Wear protective gloves and safety glasses during
installation and service. Sheet metal edges are sharp.
Installation and service of this appliance should be performed
by a Hearth & Home Technologies factory-trained Energy
Pro technician.
Tools and Supplies Needed
Before beginning the installation be sure that the following
tools and building supplies are available.
Tape measure
Framing material
Pliers
Hammer
Phillips screwdriver Manometer
Gloves
Framing square
Voltmeter
Electric drill and bits (1/4 in.)
Safety glasses
Flat blade screwdriver
Saw
Non-corrosive leak check solution
1/2 - 3/4 in. length, #6 or #8 Self-drilling screws
1/4 NPT barbed hose fi tting (for checking gas pressures
at valve)
HOT GLASS WILL
CAUSE BURNS.
UNTIL COOLED.
TO TOUCH GLASS.
1

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Summary of Contents for Heat&Glo HE36CLX-S

  • Page 1 Non-corrosive leak check solution gas supplier. 1/2 - 3/4 in. length, #6 or #8 Self-drilling screws 1/4 NPT barbed hose fi tting (for checking gas pressures at valve) Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14...

  • Page 2: Table Of Contents

    B. Contact Information ......31 Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14...

  • Page 3: Maintenance And Service

    • Verify air shutter setting is correct. See appliance Tools needed: Protective gloves, vacuum cleaner, dust installation manual for required air shutter setting. Verify cloths air shutter is clear of dust and debris. Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14...

  • Page 4: Frequently Asked Questions

    C. Check LED status code. See Figure 2.1. Thermostat Check batteries. Batteries dead. Replace batteries. screen is blank. Batteries ok. Call qualifi ed service technician. Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14...

  • Page 5: Disengage Firebox From Outer Shell

    Pull gently on the fi rebox to verify the fi rebox is correctly secured and latched. SUPPORT WHEEL ASSEMBLY NUTS STOWED SUPPORT WHEEL DEPLOYED SUPPORT WHEEL FIREBOX LATCHES Figure 1.1. Disengage Firebox from Outer Shell Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14...

  • Page 6: Appliance Support - Field Construction

    MEASURE TO BOTTOM RETURN OF RETURN BEND BEND Figure 1.6. Bottom Return Bend Resting on Field-Constructed Figure 1.3. Measure from Hearth to Bottom Return Bend Support Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14...

  • Page 7: Filter Inspection & Replacement

    fl ow is directed toward the inside of the ap- pliance. 4. Reattach the fi lter door. 5. Push fi rebox back in and latch. REMOVE SCREW Figure 1.7. Filter Replacement Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14...

  • Page 8: Fixed Glass Assembly

    3. Grab the lower portion of the glass assembly and pivot out and up. 1/4 TURN LATCHING FASTENERS RETURN BEND 1/4 INCH NUTS Figure 1.8. Door Latching Fasteners Figure 1.9. Top Glass Frame Hook Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14...

  • Page 9: Led Sequence Troubleshooting

    Flame signal between Normal and Flame Lost levels Flame signal below Flame Lost level No Flame Sensed See Troubleshooting information on following pages. Figure 2.1. LED Codes Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14...
  • Page 10 Verify fl ame is contacting If yes, replace fl ame fl ame sense rod. sense rod. *Sequence description corresponds to information on label shown in Figure 2.1. Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14...
  • Page 11 1. Verify fuse is operational. three second of sequence 2. Verify wiring. pause. sensed. 3. Replace control board. *Sequence description corresponds to information on label shown in Figure 2.1. Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14...

  • Page 12: Component And Testing Replacement

    RED LABEL RED LABEL Figure 3.1. Test Exhaust Pressure Switch GREEN LABEL GREEN LABEL Figure 3.4. Test Terminals 4 and 5 Figure 3.2. Test Intake Pressure Switch Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14...

  • Page 13: Convection Blower Safety Switch

    9. Remove four Phillips head screws. See Figure 3.9. 6. Remove blower assembly by removing eight 3/8 in. bolts. See Figure 3.6. Figure 3.6. Remove Blower Assembly Figure 3.9. Remove Screws Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14...

  • Page 14: Testing Combustion Blower Performance

    6. Turn on combustion blower. 7. Check the manometer reading. It should be a mini- mum of 0.75 inches w.c. See Figure 3.12. Figure 3.14. Loosen Hose Clamp Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14...
  • Page 15 Figure 3.16. Disconnect Heat Exchanger heat exchanger, tighten nut to hand-tight, plus an ad- ditional 1/4 turn. See Figure 3.16. 12. Reconnect the drainline to the blower assembly. Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14...

  • Page 16: Condensate Removal System

    TUBE CONDENSATE PUMP ACCESS CONDENSATE PANEL DRAIN 1/2 IN. PVC FITTING 4-1/2 IN. Figure 4.2. Upper Inducer Housing Tube - Connected to Inducer Figure 4.1. Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14...
  • Page 17 See Section 1.C. 9. Reconnect electrical supply. 10. Turn on gas supply at valve. Figure 4.3. Upper Inducer Housing Tube Connected to Field- Supplied Funnel Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14...

  • Page 18: Electrical Information

    WARNING! Risk of Shock! Replace damaged wire with cause improper and dangerous operation. Verify proper type 105º C rated wire. Wire must have high temperature operation after servicing. insulation. Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14...
  • Page 19 Pressure switch input Pressure switch output (common with pin 3) Flame sense output Limit switch output Flame sense/chassis ground (24VAC common) Figure 5.2. Appliance Wiring Diagram Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14...

  • Page 20: Junction Box Installation

    See Figure 5.5. EXHAUST SAFETY SWITCH Figure 5.3. Junction Box Detail NOTICE: DO NOT wire 110- 120 VAC to Equipment Interface Module. Figure 5.4. Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14...

  • Page 21: Decorative Components Installation

    See Figure 2. Ensure side panels contact back panel so that no gaps exist. Fol- low the same procedure to place the right side refrac- tory panel. Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14...
  • Page 22 4. Install left and right base refractory by pivoting and sliding under the grate assembly. Panels will fi t fl ush with the bottom of the fi rebox. See Figure 5. Figure 5. 2183-936 Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14...

  • Page 23: Teco-Sil Placement

    • Fog the Teco-Sil to create a realistic coal bed appear- ance. NOT PAINTED NOT PAINTED Figure 6.2. Teco-Sil Not Painted TOO LIGHT TOO LIGHT Figure 6.3. Teco-Sil Too Light Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14...

  • Page 24: Ember Placement

    FIBER BURNER TOP Figure 6.7. Embers Overlapping Burner Port Holes (LP only). PILOT COVER BURNER SHIELD BURNER ASSEMBLY GUIDE SLEEVES Figure 6.5. Place Fiber Burner Top on Pins Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14...

  • Page 25: Install The Log Assembly

    fi tted together, mate the groove located on the bottom of Log #2 with the horizontal grate bar and slide Log # 2 toward the left until it rests against the far left grate tine. See Figure 7. Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14...
  • Page 26 AREA LOCATING LOCATING NOTCH NOTCH LOG CONTACTS GRATE TINES LOG CONTACTS GRATE TINES LOG CONTACTS GRATE TINE LOG CONTACTS GRATE TINE Figure 12 Figure 11 2183-935C Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14...

  • Page 27: Service Parts

    Qty 2 req 2183-028 Flexible Exhaust Tube 2183-146 Pump Access Panel 2183-144 Junction box 4021-013 Flexible Intake Tube 2183-145 Additional service part numbers on following page. 10/14 Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14...
  • Page 28 10.4 Refractory, Front Base SRV2183-710 10.5 Refractory, Right Base SRV2183-712 10.6 SRV2183-714 Refractory, Side Right 10.7 Refractory, Back SRV2183-715 Additional service part numbers on following page. Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14...
  • Page 29 LED Controller 2166-336 13.12 Led Glass Qty 5 req 2166-163 13.13 Kapton Lens, Dark Orange Qty 3 req 2166-184 Additional service part numbers on following page. Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14...
  • Page 30 Touch Up Paint TUP-GBK-12 Black SRV999-404 Touch Up Paint, Logs Brown SRV999-403 Split SRV999-472 Wire Harness 2183-175 Wireless Thermostat 2183-415 Conversion Kit NG NGK-HE36CLX Conversion Kit LP LPK-HE36CLX Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14...

  • Page 31: Contact Information

    Please contact your Heat & Glo dealer with any questions or concerns. For the location of your nearest Heat & Glo dealer, please visit www.heatnglo.com. Heat & Glo • HE36CLX-S Service Technician Manual • 2183-904 Rev. H • 10/14...

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