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Fix a problem : Hardware issues
1.
Open the app from which files are missing.
2.
In the app's settings, set the storage location to be the SD card, not internal or phone memory.
Computer can't view files on SD card
After each troubleshooting step, check to see if your issue is fixed:
1.
Use a USB cable that's capable of data transfer and isn't for charging only.
2.
Be sure you have
set the USB connection type
to allow file transfer.
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