Streamit Lisa LCD User Manual
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Streamit Lisa LCD User Manual

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Lisa LCD
User Manual
for software version 1.16
Updated on 13-6-2014

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  • Page 1 Lisa LCD User Manual for software version 1.16 Updated on 13-6-2014...

  • Page 2: Table Of Contents

    ..............................22 4. On-board menu 4.1 Enter the setup menu ..............................24 4.2 Menu language ..............................25 4.3 Network ..............................25 4.4 Proxy ..............................26 4.5 Date and time ..............................27 4.6 Volume ..............................27 4.7 Bass ..............................27 Lisa LCD...
  • Page 3 6.2 Applications ..............................41 6.3 Useful tools ..............................42 6.3.1 Lisa Configuration Tool ................................43 6.3.2 Streamit Card and Scheduler Toolkit ................................43 7. Using the SD card 7.1 Supported cards ..............................44 7.2 Storing content on the card ..............................44 7.3 Updating the content on the card...
  • Page 4 8.7.3 Extracting the port from a URL ................................60 8.8 HTTP Basic Authentication ..............................60 9. Remote software update (RSU) 9.1 Streamit Device Portal ..............................61 9.2 When will Lisa device(s) update automatically ..............................61 9.3 Forcing an update to a particular version ..............................
  • Page 5 12. Protecting device and content 12.1 Locking the hardware keys on the Lisa ..............................84 12.2 Card track encryption ..............................84 12.2.1 Generating an encryption key ................................85 12.2.2 Loading the encryption key into the Lisa ................................85 Lisa LCD...
  • Page 6 2. this device must accept any interference received, including interference that may cause undesired operation. The Streamit internet radio device does not contain any user-serviceable parts. Repairs should be made only by an authorized Streamit service center. Unauthorized repairs or modifications could result in permanent damage to the equipment, and void your warranty and your authority to operate the device under Part 15 regulations.

  • Page 7: Getting Started

    This manual applies to Lisa software version 1.16. Introduction Thank you for purchasing the Streamit internet audio player Lisa LCD. The Lisa LCD is a modern device and we strongly recommend you to read this manual thoroughly before you start installing and using the device for the first time.

  • Page 8: Device Appearance

    Front view The front view of the Lisa LCD device is depicted below. Lisa LCD features a two lines display, a power button, a slot for the SD memory card, IR receiver, status LED and a number of preset and functional buttons.
  • Page 9 Bottom view Lisa LCD...

  • Page 10: Installation

    Rack mount The Lisa LCD internet radio is designed for easy mounting in conventional 19 inch racks. For rack mounting, the Lisa rack-mounting kit is required. This kit can be ordered from Streamit or official Streamit dealers and contains 5 mounting plates in total as shown below.
  • Page 11 The openings of the side now form slots with the same width as the Lisa-to-Lisa mounting plates and depth of half the length of the Lisa-to-Lisa mounting plates. 3. Fit the Lisa-to-Lisa mounting plates in the slots, the holes match with those of the device. 4. Carefully screw the rubber feet back on. Lisa LCD...

  • Page 12: Connecting The Lisa

    Never use wet hands when plugging the power adapter in the mains and never remove the power adapter from the mains with wet hands. Do not cut or damage the cord of the power adapter; do not place heavy objects on the cord. This can cause short-circuit, resulting in electrical shocks or even fire. Lisa LCD...
  • Page 13 Lisa and the internet. The B-connector of the USB cable is plugged in the device, while the A-connector is intended for connection to your Windows PC. Before making this connection we recommend that the Lisa Configuration Tool is first installed. Lisa LCD...

  • Page 14: Using The Lisa

    Switching on the Lisa for the first time The first time the Lisa LCD is powered on, it will start in the configuration wizard mode. 1. The configuration wizard will ask the user for the most important configuration settings. Enter the correct information during the configuration wizard, especially with regard to IP settings.

  • Page 15: The Configuration Wizard

    Just set the time and date with the Menu-up, Menu- down, Menu-Left and Menu-Right keys. Press button OK when ready. Volume setting V o l u m e: 3 1 ¦ ¦ ¦ ¦ ¦ ¦ ¦ ¦ ¦ ¦ ¦ ¦ ¦ ¦ ¦ Lisa LCD...
  • Page 16 I n t e r n e t available choices. OK button will select the desired source. In S e l e c t s o u r c e case [Internet] is chosen, the Lisa will start to look for updates. Lisa LCD...

  • Page 17: Static Ip During The Configuration Wizard

    Enter the netmask you would like to assign to the Lisa. The default (255.255.255.0) is recommended. Use the Menu-Left/Menu-Right to move the cursor and the Menu-Up/Menu-Down to respectively increase or decrease the values. Press OK button to confirm. Lisa LCD...
  • Page 18 Menu-Down to respectively increase or decrease the values. Press OK button to confirm. Network setting ready R e a d y. P r e s s [O K ] At this point you have entered all required network settings parameters. Press OK button to confirm. Lisa LCD...

  • Page 19: Keylock Setting During The Configuration Wizard

    Playing a stream By default the Lisa will connect to the Streamit Device portal. If the Lisa is registered on the Streamit Device portal, the device will get a list of stations. When powered on the first time, the Lisa will start to play the stream of the first preset.

  • Page 20: Playing From Card

    Use Menu-Up/Menu-Down to browse the available playlist and press OK to select the playlist you would like to play (When you do not press OK, the Lisa will automatically switch to the card after 10 seconds). The Lisa will start to play the first entry of the chosen playlist. Lisa LCD...

  • Page 21: Using A Proxy Server

    The proxy server URL can be programmed using the respective command (see Command overview list) using the Lisa Configuration Tool. Alternatively, the proxy server URL can be defined in the Device portal and loaded into the Lisa through a configuration update. Lisa LCD...

  • Page 22: Device Configuration Methods

    Proxy-Authenticate: Negotiate Proxy-Authenticate: NTLM As mentioned above, Streamit devices do not support NTLM, but only basic authentication. Some proxy servers can be configured to fall back to basic authentication. Configuration options for the different proxy servers are beyond the scope of this manual.
  • Page 23 Via a telnet client The recommended configuration interface for the Lisa devices is the Device portal web-interface. By default, all Streamit devices will get their configuration from the Streamit Device portal. Lisa LCD...

  • Page 24: On-Board Menu

    Take the following steps to enter the setup menu: Enter the Lisa on-board menu by pressing the OK and Escape buttons together while the device is in switched off state. From the options available choose [Setup]. Press OK button to confirm your choice. Lisa LCD...

  • Page 25: Menu Language

    Escape to return. In case of DHCP, just confirm your choice pressing OK. Your preference will be saved and will be applied the next time the device will restart (a restart is done when you leave the setup menu). Lisa LCD...

  • Page 26: Proxy

    The use of a proxy server can be set by entering the Lisa setup menu. Browse until you find the [Proxy] option. Press OK to access this menu. This menu allows you to choose between the two available options, [Proxy enabled] or [Proxy disabled]. You can use the Menu-Up/Menu-Down buttons to choose. Lisa LCD...

  • Page 27: Date And Time

    When you have chosen the desired level, press OK button to confirm your choice and get back to the [Setup] menu. You can also exit the [Bass] menu without any changes being applied by pressing Escape button. Lisa LCD...

  • Page 28: Treble

    In a typical in-store application, you do not want unauthorized personnel to play around with the device by changing the station or switching the device on and off. To restrict these unwanted actions, Streamit’s Lisa LCD devices feature a keylock option.The Lisa keylock option protects the settings and operation of your device from being altered from other individuals by locking the keypad.

  • Page 29: Turning Keylock On

    PIN one more time. In case the wrong PIN code is entered at any stage, a ‘Wrong PIN’ warning is shown and the user is asked to enter the PIN code again. This loops until the right PIN is entered. Lisa LCD...

  • Page 30: Forcing Keylock Off

    1. Turn Keylock OFF. You can do that as explained in Turning keylock off. From this moment the old PIN has expired. 2. Turn keylock back ON as explained in Turning keylock on by using the new PIN code. Lisa LCD...

  • Page 31: Troubleshooting

    IP configurations are not always sufficient for the device to function properly. E.g. when a firewall is used, then it is required that traffic from and to the Lisa is allowed on specific ports etc. To verify that the various connections can actually be made, the Lisa can perform a connection test. Lisa LCD...

  • Page 32: Identify Device

    The Lisa device’s serial number, in this example ‘A12345’. The serial number of the Lisa is unique and especially important when you want to make the Lisa configuration device-specific. Through its ID code a Lisa can identify itself. Lisa LCD...

  • Page 33: Reset To Default Settings

    “Resetting…” is shown. The device will then enter the wizard mode. When the Lisa is configured to use a different platform than the Streamit Device portal, or when fixed settings are used, the following settings are not changed when the Lisa is reset to default settings:...

  • Page 34: Manual Device Activation

    (see Remote Monitoring). The logging of LCT can be saved for careful review and may be required by Streamit when providing support. Please include the LCT log data in support requests when LCT log data is available. Lisa LCD...

  • Page 35: Error Codes

    227 Insufficient data is read for stable playback from the card. Re-buffering will follow with audio silence during re-buffering. 228 Invalid playlist ID requested, playlist content is invalid, or there is no audio content available for the playlist entries Lisa LCD...
  • Page 36 427 License is required to use the content on the card, but license file on the card is not valid 428 License is required to use the content on the card, but license file on the card has expired Lisa LCD...
  • Page 37 532 Failed to terminate the content update process in 30 seconds 533 Connection was terminated before a download to card was completed during content update 534 No more incoming data, before a download to card was completed during content update Lisa LCD...
  • Page 38 Waiting for completion. 560 Task cannot be executed, pre-conditions are not met (e.g. commercial is only possible when playing a playlist from card) 561 The card is required to execute a specific task, but there is no card mounted Lisa LCD...
  • Page 39 Failure to allocate requested memory for ticker functionality [internal error] v. 1.4Activation instructions are incomplete or incorrect [internal error] v. 1.6 Failure to send message to ticker, because previous connection is still open v. 1.4 Activation instructions are incorrect Lisa LCD...

  • Page 40: Support

    For technical support regarding the Lisa devices, software tools or technical documentation, please contact your dealer first. In case you are a direct customer of Streamit, please visit the support page (http://www.streamit.eu/support/) where you will find knowledgebase section as well as an option to submit support tickets.

  • Page 41: The Lisa Family Of Internet Radio Devices

    For these applications, we have identified the following operational setups: Standalone Streamit Device portal Streamit Audio Distribution Platform Your own platform These variants are described in more detail below. Standalone operation You do not have to use the Lisa for playing from the internet. When you have a sufficiently large number of audio files available, you can also make exclusive use of the card functionality.

  • Page 42: Useful Tools

    You can also ask Streamit to upgrade your account to a reseller account. With that type of account, you can create user accounts for each of your clients and allow them a certain level of management of their device.

  • Page 43: Lisa Configuration Tool

    Streamit Audio Distribution Platform, your own platform, or standalone operation Software update Device monitoring & control LCT can be downloaded from the Streamit site in the download section and is available free of charge. Streamit Card and Scheduler Toolkit 6.3.2 The Streamit Card &...

  • Page 44: Using The Sd Card

    512. When the filenames (without extension) are longer than 8 characters, the maximum number of files decreases proportionally). The Streamit Card and Scheduler Toolkit can also be used to start formatting the card with the proper parameters.

  • Page 45: Updating The Content On The Card

    (see Volume levels) Playlists can be created manually or by means of some software package/tool. During testing the Streamit Card and Scheduler Toolkit is recommended, this ensures that the playlist is compatible with the Lisa devices.
  • Page 46 This can be done via a configuration platform that supports this (for example ADP), or via a command (see Command overview list). Content update in the background is only possible if the Lisa plays from the SD card. Lisa LCD...

  • Page 47: Background Knowledge

    The Lisa is a compact device that can be used for streaming via internet and for playing from memory card (Store-and-Forward). For a better understanding of the flow in the device, we have depicted the high- level flow of a Lisa device in figure below. Lisa LCD...

  • Page 48: Startup

    Every time the Lisa device is powered up, it will perform the Startup procedure, consisting of a few initialization steps. These procedures are carried out automatically and in most cases no input is required from the user. The status messages on the LCD are updated according to the on-going procedure. Lisa LCD...
  • Page 49 If the configurations are retrieved from a platform (e.g. Streamit ADP, Device portal, your own platform) the Lisa will perform a configuration update. However, this will not be done when the Lisa is not programmed to work with Fixed settings.

  • Page 50: Play From Internet

    Entry is not known, the Lisa will start to play the playlist from the first entry. In case the Last Played Playlist is not known, the user is asked to make the choice between the available playlists. This is called the selected playlist (SP). Lisa LCD...

  • Page 51: Fallback In Case Of Stream Failure

    Fallback in case of stream failure 8.2.4 When you use the Lisa to play audio from the internet, you are dependent on a stable internet connection. A problem with the stream provider/Internet Service Provider (ISP), a problem in the IP Lisa LCD...
  • Page 52 Suppose the Lisa was playing preset 2, an internet audio stream (say dance music, not a playlist). When the internet connection is experiencing problems the device will enter the fallback mode. Preset 2 was the last preset that was being played before entering fallback, hence the name Last Played Station (LPS). Lisa LCD...

  • Page 53: Playing Of Playlists

    The entry name length must not exceed 50 characters (the audio file name including the file extension) All 7-bit ASCII characters are supported, except the escaped characters ‘\n’, ‘\r’, ‘\0’, ‘\t’ There can be no more than 65535 entries per playlist Lisa LCD...
  • Page 54 (see Volume levels) Playlists can be created manually or by means of some software package/tool. During testing the Streamit Card and Scheduler Toolkit is recommended, this ensures that the playlist is compatible with the Lisa devices.

  • Page 55: Random Playback

    The Lisa devices support the following audio formats: MP3, WMA, OGG, AAC+. Please note that depending on the type of Lisa you have, not all formats are supported. All Lisa devices support MP3, Lisa product range for more details. Lisa LCD...

  • Page 56: Mp3 Formats

    Supported bitrates for MPEG2.0 Supported bitrates for MPEG2.5 WMA formats 8.6.2 The WMA codec versions 2, 7, 8 and 9 and all WMA profiles (L1, L2, L3) are supported, while Windows Media Audio Professional, being a different codec is not supported. Lisa LCD...

  • Page 57: Ogg Vorbis Formats

    Supported bitrates for WMA4.0/4.1 Supported bitrates for WMA 7 Supported bitrates for WMA 8 Supported bitrates for WMA 9 OGG Vorbis formats 8.6.3 Only floor 1 is supported and all one- and two-channel Ogg Vorbis files should be playable. Lisa LCD...

  • Page 58: Aac Formats

    (see Device activation). Regardless of the provisioning platform (if any), the device must be allowed to reach the activation server. Once activated, the device will no longer try to connect to the activation server: activate.streamit.eu, port 80 Lisa LCD...

  • Page 59: Ports Used For Device-Related Activities (Configuration, Monitoring, Etc.)

    Note that all mentioned ports need to be open for all functions to operate properly. Only opening the configuration port will not be sufficient for, e.g., the monitoring to work. Streamit Device portal When the Streamit device portal is used as provisioning platform, connections will be made with the following servers: Device portal (devices.streamit.eu) Port 9999 –...

  • Page 60: Ports Used For Streaming And Store-And-Forward Audio

    (Extracting the port from a URL). Streamit ADP uses ports in the 87xy range for audio streaming and serving tracks for Store-and-Forward. For the actual port number, you have to look at your account details. If you run your own instance of ADP, log in as admin and view the 'client' details of the customer in question to find out which port is used.

  • Page 61: Remote Software Update (Rsu)

    Device portal. When this feature has been enabled, your device will automatically update to the latest version on the Streamit update server or to the version on your own update server, depending on how this is configured in the Streamit Device portal.

  • Page 62: Forcing An Update When Rsu Is Disabled

    Switch on RSU using the platform where the device retrieves its configuration Make the Lisa update the software using the service menu Switch on the RSU or load the software directly into the Lisa using the Lisa Configuration Tool. Lisa LCD...

  • Page 63: Monitoring

    For the use of the remote monitoring feature, a monitoring server is required. This is implemented on both the Streamit Device portal and the Streamit ADP. Every “in-minutes-configurable” interval, the Lisa will create a TCP (socket) connection with the monitoring server and send a textual log message. This message contains a number of tags, which the server parses and displays in an intuitive way using tables, color codes, etc.

  • Page 64: Example Log Message

    There are two settings that need to be programmed, so that the Lisa knows where to send the logs and how often. This can be done on the Device portal or Streamit ADP, or manually. See the <rcs> command described in...
  • Page 65 Content update info has been downloaded and is being parsed. Busy creating/updating playlists and other update information Syncing Update is ongoing, playlist entries are being checked and new content is being downloaded Stopping Content update is being finalized Lisa LCD...

  • Page 66: Event-Driven Log Messages

    The periodic messages have a miscellaneous information field. This contains information about the stream stability. This information is printed in the Misc column on the Streamit Device portal and the ADP. The stream stability is represented by a number of counters.
  • Page 67 Lisa is not yet activated Running task was interrupted The running task (e.g. up) is Playlist update was interrupted. In interrupted from another upcoming release could apply to scheduled task other tasks as well. Lisa LCD...
  • Page 68 E.g. no card present Erase card finished Done with the erase card procedure Card command interrupted Cc, ec or ep task was interrupted by another task or user interaction (power button) Cannot play from card - card not mounted Lisa LCD...
  • Page 69 Lisa started up with no channels Playing is not possible. It will and no card perform configuration update periodically in the background, to try and get preset stations RTC access error Hardware issue Lisa LCD...
  • Page 70 Always 0 for playlist only update and the update of only the commercials and announcements tr.nf number of tracks which needed downloading, but Always 0 for playlist only update and the were not found on the update server update of only the commercials and announcements Lisa LCD...

  • Page 71: Implementation Tips For A Custom Platform

    The end of a message can be easily recognized by the double new line ( \n\n Do not depend in the code on exactly the presented tags to be present, some tags may be added or removed. The code should be robust for this. Lisa LCD...

  • Page 72: Controlling The Lisa With Commands

    By default the Lisa will retrieve its schedule file from the Device portal, if enabled there. The Lisa can also be programmed to retrieve the schedule from Streamit ADP, or a custom platform. A task can be defined on the selected platform, see the manual for that platform for details. Finally, the Lisa can also read its schedule from the SD card.

  • Page 73: Tasks And Interruptions

    Power on pw 1 Task is not executed Task is not executed Content update is stopped, Lisa is powered Power off pw 0 Lisa is powered down Lisa is powered down Content update is stopped, Lisa is powered Lisa LCD...
  • Page 74 By default: Switch to the Content update is stream stream, if that is not the requested stream stopped, Lisa is powered current stream on, playback is started If content is updated in the background, the task 'Play stream' is not executed Lisa LCD...

  • Page 75: Handling Task Execution Failure

    A task that cannot be executed, is rescheduled to start again in 5 minutes. The following tasks are rescheduled when they cannot be executed (e.g. because there is no internet connection, or the schedule file is not available on the update server): Lisa LCD...

  • Page 76: Remote Control From Monitoring Server

    This is done by sending the desired commands to the device. The commands that can be used are described in Command overview list. This feature is currently available on the Streamit ADP, it is planned for Streamit´s Device portal. 11.3 Telnet A Telnet client is available on all (TCP/IP-enabled) computer platforms. Therefore, it makes sense to support this protocol on the Lisa as well.

  • Page 77: Command Overview List

    “OK” when successful. When the Lisa fails to execute the command, it will send “ERROR” back. Some commands are protected by a password, this password is 'streamit' (without quotes). For most settings it is required that the device is reset to apply changes to settings. The...
  • Page 78 Help help IP address password IP address (maximum length 15 (example) characters) IP and provider settings IP DNS 1 password IP DNS 1 (maximum length 15 characters) IP DNS 2 password IP DNS 2 (maximum length 15 characters) Lisa LCD...
  • Page 79 0 = MSS of 536 (default), 1 with care, TCP = MSS of 1460 fragmentation is not supported) Operation mode mode password 1 = Streamit Device Portal, 2 = (configuration Custom web resource, 3 = Fixed source) settings Player status (when status playing also audio...
  • Page 80 URL (maximum length 144 characters) Selftest Serial number snum Serial number Software update on/ password 1 = enable, 0 = disable Software update password Software update URL (maximum length 144 character) Station play Station/preset number 1- Stream list channel Lisa LCD...
  • Page 81 Time and date time Time/date string (example) Timer usage timers Title of the current title entry (Card) or stream metadata (iNet) Treble level treble -8 to 7 Update card License ul Update Commercials and Announcements Update configuration ud Lisa LCD...

  • Page 82: Examples Of Sending Commands

    Get the current audio source audiosource Command to the Lisa audiosource = card Reply by the Lisa Set the time time 21:04:00 @ 31/03/2013 Command to the Lisa Reply by the Lisa Read the IP and related settings Command to the Lisa Lisa LCD...
  • Page 83 Set monitoring interval to 15 minutes rcs 2 15 Command to the Lisa Reply by the Lisa Set configuration URL This example uses the default password. isp streamit 7 http://devices.streamit.eu/config Command to the Lisa Reply by the Lisa Lisa LCD...

  • Page 84: Protecting Device And Content

    In a typical in-store application, you do not want unauthorized personnel to play around with the device by changing the station or switching the device on and off. To restrict these unwanted actions, Streamit’s Lisa LCD devices feature a keylock option.The Lisa keylock option protects the settings and operation of your device from being altered from other individuals by locking the keypad.

  • Page 85: Generating An Encryption Key

    The full version of the Streamit Card and Scheduler Toolkit is required to encrypt tracks, the free version does not offer that functionality. Ask your sales contact at Streamit for details of the SCS Toolkit.
  • Page 86 Upload progress is shown in the panel below the "Upload key" button Wait for the upload to finish. During the upload of the encryption key, your Lisa must stay switched off. Please, wait for the key upload to finish before you switch the device on again! Lisa LCD...
  • Page 87 © 2014 Streamit B.V.

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