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Reviewing CID Records
Deleting All CID Records
1. Make sure the phone is OFF (not in TALK mode).
As calls are received and stored, the display is updated to let you know how many calls
have been received. To scroll CID records:
2. Use the CID/VOL ( - or + ) button to display any Caller ID record.
1. Make sure the phone is OFF (not in TALK mode).
3. Press and hold the CHAN/delete button until DELETE ALL? shows in the display.
2. Press the CID/VOL (-) button to review the newest CID record.
4. Press CHAN/delete again to erase all records. You will hear a confirmation tone. The
3. Press the CID/VOL (+) button to review the oldest CID record first.
display shows NO CALLS.
NOTE: Press the TONE*/exit key to return to the standby mode.
Dialing a CID Number
Memory
1. Make sure the phone is OFF (not in TALK mode).
2. Use the CID/VOL ( - or + ) button to display the desired record.
Each handset can store up to ten 24-digit numbers with up to 15-character names in
memory for quick dialing. This memory feature is in addition to the CID memory log,
3. Press the TALK/call back button. The number dials automatically.
which stores up to 40 CID records in each handset.
NOTE: Depending on (a) how the incoming caller's phone number is
Storing a Name and Number in Memory
formatted when it is received, and (b) whether or not you previously
pre-programmed your local area code into the set up menu, you
1. Make sure the phone is OFF (not in TALK mode).
may need to adjust the format of the incoming caller's stored phone
number before making the call, press the FORMAT button to adjust
2. Press the MEMORY button.
the number, and try again
3. Press the desired memory location (0 through 9) or use CID/VOL ( + or - ) to scroll to
the desired memory location.
Available formats include:
NOTE: If the memory location is occupied, the memory location
Number of digits
Explanation
Example
number and stored name and telephone number shows in the
Eleven digits
long distance code "1 "
1-317-888-8888
display. If the memory location is empty. EMPTY shows in the display.
+3-digit area code
4. Press the MEMORY button again. The display shows ENTER NAME.
+7-digit telephone number.
NOTE: If you don't want to enter the name, skip step 5.
Ten digits
3-digit area code +
317-888-8888
5. Use the touch-tone pad on the handset to enter the name (up to 15 characters)
7-digit telephone number.
and press the memory button to save. More than one letter is stored in each of the
Seven digits
number keys. For example, to enter the name Bill Smith, press the 2 key twice for the
7-digit telephone number.
888-8888
letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times for the letter L.
Storing CID Records in Internal Memory
Wait for one second. Press the 5 key 3 times for the second letter L. Press the 1 key
to insert a space between the L and the S. Press the 7 key 4 times for the letter S;
You may also store CID information in the phone's internal memory.
press the 6 key once for the letter M; press the 4 key 3 times for the letter I; press the
NOTE: It is important that you format CID records correctly BEFORE
8 key for the letter T; press the 4 key twice for the letter H.
storing in internal memory as you cannot reformat CID records
NOTE: If you make a mistake press the DELETE/Channel button to
stored in memory.
backspace and erase the wrong character(s) or number(s).
1. Make sure the phone is OFF (not in TALK mode).
6. Press the MEMORY button to save the name. The display shows ENTER TEL NUMBR.
2. Use the CID/VOL (- or +) button to scroll to the desired CID record.
7. Use the touch-tone pad to enter the telephone number you want to store (up to
3. Press the MEMORY button.
24 digits).
4. Use the touch-tone pad to enter a memory location (0-9) to store the number in that
NOTE: The system treats PAUSES as delays or spaces in the dialing
memory location. You will hear a confirmation tone.
sequence.
NOTE: If the memory location is occupied, REPLACE MEMO? is
8. Press MEMORY again to store the number. You will hear a confirmation tone.
displayed, and you must confirm replacement by pressing the
Storing the Last Number Dialed
MEMORY button.
1. Repeat steps 1 through 6 in Storing a Name and Number in Memory.
NOTE: Press the TONE*/exit button once to keep the previous setting
(making no changes) and return to the menu.
2. Press the REDIAL button.
NOTE: If the selected CID record contains any information that is non-
3. Press the MEMORY button to store the number. You will hear a confirmation tone.
numeric, the unit will not allow this record to transfer to the internal
To replace an old number with a new redial number:
user memory. The handset will display UNABLE TO STORE.
1. Repeat steps 1 through 6 in Storing a Name and Number in Memory.
To Replace a Stored CID Record
2. Press the REDIAL button.
1. Repeat steps 1 through 3 in Storing CID Records in Internal Memory. After you enter
3. Press the MEMORY button, and REPLACE MEMO? shows in the display.
the memory location, REPLACE MEMO? shows in the display.
4. Press the MEMORY button again to replace the old number with the new number.
2. Press the MEMORY button again, and the new CID record replaces the old memory in
You will hear a confirmation tone.
that location. You will hear a confirmation tone.
Inserting a Pause in the Dialing Sequence of a
Deleting a CID Record
Stored Number
1. Make sure the phone is OFF (not in TALK mode).
If a pause is needed to wait for a dial or access tone, press the #PAUSE button to insert
2. Use the CID/VOL ( - or + ) button to display the CID record you want to delete.
a delay in dialing sequence of a stored number (for example, after you dial 9 for an
outside line, or to wait for a computer access tone). Pause shows in the display as a P,
3. Press CHAN/delete. The display shows DELETE CALL ID?.
and each pause counts as one digit in the dialing sequence.
4. Press CHAN/delete again to erase the record and the next Caller ID record shows in
the display. You will hear a confirmation tone.
Changing a Stored Number
NOTE: Press the TONE*/exit key to return to the standby mode.
1. Repeat steps 1 through 7 in Storing a Name and Number in Memory.
2. Press the MEMORY button, and REPLACE MEMO? shows in the display.
3. Press the MEMORY button to store the number. You will hear a confirmation tone.
Reviewing and Deleting Stored Numbers
Display Messages
1. To review stored numbers, press the MEMORY button, and use the CID/VOL ( - or + )
The following indicators show the status of a message or of the unit.
button to scroll to the memory location, or press the corresponding number key for a
BLOCKED CALL
The person is calling from a number that has been
desired memory location (0-9).
blocked from transmission.
2. When the data shows in the display, press the CHAN/delete button. The display
BLOCKED NAME
The persons name is blocked from transmission.
shows DELETE? .
BLOCKED NUMBER
The person is calling from a number that has been
3. Press CHAN/delete again to delete the data. The display shows DELETED.
blocked from transmission.
Dialing a Stored Number
CALL WAITING
Indicates a call is waiting on the line.
1. Make sure the phone is ON by pressing the TALK/call back button.
DELETE ALL?
Prompt asking if you want to erase all Caller ID records.
2. Press the MEMORY button.
DELETE CALL ID?
Prompt asking if you want to erase a Caller ID record.
3. Press the memory location (0-9). The number dials automatically.
DELETED
Prompt confirming the Caller ID record is erased.
- OR -
EMPTY
Indicates a memory location is vacant.
1. Make sure the phone is OFF (not in TALK mode).
END OF LIST
Indicates that there is no additional information in Caller
2. Press the MEMORY button.
ID memory.
3. Use the touch-tone pad or the CID/VOL ( - or + ) button to scroll to the number you
ENTER NAME
Prompt telling you to enter the name for one of the 10
want to dial.
memory locations.
4. Press the TALK/call back button. The number dials automatically.
ENTER NUMBER
Prompt telling you to enter the telephone number for one
Chain Dialing from Memory
of the 10 memory locations.
INCOMPLETE DATA
Caller information has been interrupted during
Use this feature to make calls which require a sequence of numbers, such as calling
transmission or the telephone line is excessively noisy.
card calls to a frequently called long distance number. Each part of the sequence is
dialed from memory. The following example shows you how to use chain dialing to
LOW BATTERY
Indicates the battery needs to be charged.
make a call through a long distance service:
NEW
Indicates call or calls have not been reviewed.
The Number For
Memory Location
NO CALLS
Indicates no calls have been received.
Long distance access number
7
NO DATA
No Caller ID information was received.
Authorization code
8
PAGING
The PAGE button has been pressed on the base.
Frequently called long distance number
9
PRESS TALK KEY
Indicates the CID number is a Direct Dial Number (DDN)
1. Make sure the phone is ON (in TALK mode).
and cannot be formatted.
2. Press the MEMORY button and then press 7.
REPT
Repeat call message. Indicates that a new call from the
3. When you hear the access tone, press the MEMORY button and then press 8.
same number was received more than once.
4. At the next access tone, press the MEMORY button and then 9.
TRANSFERRING
The handset is transferring a call or receiving notice to
accept a transferred call.
TIP: Wait for the access tones before pressing the next MEMORY
button, or your call may not go through.
UNKNOWN NAME/
The incoming call is from an area not serviced by
CALLER/NUMBER
Caller ID or the information was not sent.
Changing the Battery
Handset Sound Signals
Make sure the telephone is OFF (not in TALK mode) before you replace battery.
1. Remove the battery compartment door.
Signal
A long warbling tone (with ringer on)
2. Disconnect the cord attached to the battery pack and remove the battery pack from
the handset.
Three short beeps (several times)
3. Insert the new battery pack and connect the cord to the jack inside the battery
Single beep every 7 seconds
compartment.
Troubleshooting Guide
4. Put the battery compartment door back on.
5. Place handset in the base to charge. Allow the handset battery to properly charge
Caller ID Solutions
(for 16 hours) prior to first use or when you install a new battery pack. If you do
not properly charge the phone, battery performance will be compromised.
No Display
CAUTION: To reduce the risk of fire or personal injury, use only
• The battery must be fully charged. Try replacing the battery.
the ATLINKS USA, Inc. Nickel-Cadmium battery model 5-2459,
• Make sure that the unit is connected to a non-switched electrical outlet. Disconnect
which is compatible with this unit.
the unit from the wall and plug it in again.
Battery Safety Precautions
• You must be subscribed to Caller ID service from your local telephone company in
order to receive Caller ID records.
• Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type,
toxic materials could be released which can cause injury.
Caller ID Error Message
• To reduce the risk of fire or personal injury, use only the Nickel-Cadmium battery
• The unit displays this message if it detects anything other than valid Caller ID
listed in the User's Guide.
information during the silent period after the first ring. This message indicates either
• Keep batteries out of the reach of children.
the presence of noise on the line, or that an invalid message has been sent from the
telephone company.
• Remove batteries if storing over 30 days.
NOTE: The RBRC seal on the battery used in
your ATLINKS USA, Inc. product indicates that
we are participating in a program to collect and
recycle Nickel Cadmium batteries throughout the
United States. Please call 1-800-8-BATTERY for
information or contact your local recycling center.
Cordless Phone Solutions
No dial tone
• Check installation:
Make sure the base power cord is connected to a working electrical outlet.
Make sure the telephone line cord is connected to the base unit and the wall phone
jack.
• Connect another phone to the same modular jack; if the second phone doesn't work,
the problem might be with your wiring or local service.
• The handset may be out of range of the base. Move closer to the base.
• Make sure the battery is properly charged (for 16 hours).
• Ensure the battery pack is installed correctly.
• Did the handset beep when you pressed the TALK/call back button? Did the in use/
charge indicator come on? The battery may need to be charged.
• Place the handset in the base for at least 20 seconds.
Handset does not ring
• Make sure the RINGER switch on the handset is turned ON.
• Move closer to the base. The handset may be out of range.
• You may have too many extension phones on your line. Try unplugging some
phones.
• Check for a dial tone.
You experience static, noise, or fading in and out
• Change channels.
• Move closer to base. The handset might be out of range.
• Relocate the base. Make sure base is not plugged into an electrical outlet with
another household appliance.
• Charge the battery.
Unit beeps
• Place handset in base for 20 seconds; if it still beeps, charge battery for 16 hours.
• Clean the charging contacts on handset and base with a soft cloth.
• See solutions for "No dial tone."
• Replace the battery.
Memory Dialing doesn't work
• Make sure you programmed the memory location keys correctly.
Meaning
• Did you follow proper dialing sequence?
Signals an incoming call
Phone dials in pulse with tone service
Page signal
• Make sure phone is in tone dialing mode.
Low battery warning
Phone won't dial out with pulse service
• Make sure phone is in pulse dialing mode.
Causes of Poor Reception
• Aluminum siding.
• Foil backing on insulation.
• Heating ducts and other metal construction that can shield radio signals.
• You're too close to appliances such as microwaves, stoves, computers, etc.
• Atmospheric conditions, such as strong storms.
• Base is installed in the basement or lower floor of the house.
• Base is plugged into AC outlet with other electronic devices.
• Baby monitor is using the same frequency.
• Handset battery is low.
• You're out of range of the base.
• Microwave oven is using the same frequency.
General Product Care
Limited Warranty
What your warranty covers:
To keep your telephone working and looking good, follow these guidelines:
• Defects in materials or workmanship.
• Avoid putting the phone near heating appliances and devices that generate
electrical noise (for example, motors or fluorescent lamps).
For how long after your purchase:
• DO NOT expose to direct sunlight or moisture.
• One year, from date of purchase.
• Avoid dropping the unit and other rough treatment.
(The warranty period for rental units begins with the first rental or 45 days from date
of shipment to the rental firm, whichever comes first.)
• Clean with a soft cloth.
What we will do:
• Never use a strong cleaning agent or abrasive powder because this will damage the
finish.
• Provide you with a new or, at our option, a refurbished unit. The exchange unit is
under warranty for the remainder of the original product's warranty period.
• Retain the original packaging in case you need to ship the phone at a later date.
How you get service:
• Periodically clean the charge contacts on the handset and base with a soft cloth.
• Properly pack your unit. Include any cables, etc., which were originally provided with
Service
the product. We recommend using the original carton and packing materials.
• "Proof of purchase in the form of a bill of sale or receipted invoice which is evidence
If trouble is experienced with this equipment, for repair or warranty information, please
that the product is within the warranty period, must be presented to obtain warranty
contact customer service at 1-800-448-0329. If the equipment is causing harm to
service." For rental firms, proof of first rental is also required. Also print your name
the telephone network, the telephone company may request that you disconnect the
and address and a description of the defect. Send via standard UPS or its equivalent
equipment until the problem is resolved.
to:
This product may be serviced only by the manufacturer or its authorized service
ATLINKS USA, Inc.
agents. Changes or modifications not expressly approved by ATLINKS USA, Inc. could
c/o Thomson Inc.
void the user's authority to operate this product. For instructions on how to obtain
11721 B Alameda Ave.
service, refer to the warranty included in this guide or call customer service at 1-800-
Socorro, Texas 79927
448-0329.
• Pay any charges billed to you by the Exchange Center for service not covered by the
Or refer inquiries to:
warranty.
ATLINKS USA, Inc.
• Insure your shipment for loss or damage. ATLINKS accepts no liability in case of
Manager, Consumer Relations
damage or loss.
P O Box 1976
Indianapolis, IN 46206
• A new or refurbished unit will be shipped to you freight prepaid.
What your warranty does not cover:
Attach your sales receipt to the guide for future reference or jot down the date this
• Customer instruction. (Your Owner's Manual provides information regarding
product was purchased or received as a gift. This information will be valuable if service
operating instructions and user controls. Any additional information, should be
should be required during the warranty period.
obtained from your dealer.)
• Installation and setup service adjustments.
Purchase date ______________________________________________________
• Batteries.
Name of store ______________________________________________________
• Damage from misuse or neglect.
• Products which have been modified or incorporated into other products.
• Products purchased or serviced outside the USA.
• Acts of nature, such as but not limited to lightning damage.
Product Registration:
• Please complete and mail the Product Registration Card packed with your unit. It will
make it easier to contact you should it ever be necessary. The return of the card is
Accessory Information
not required for warranty coverage.
Limitation of Warranty:
DESCRIPTION
MODEL NO.
• The warranty stated above is the only warranty applicable to this product. All other
AC Power adaptor/black
5-2616
warranties, express or implied (including all implied warranties of merchantability
AC Power adaptor/gray
5-2617
or fitness for a particular purpose) are hereby disclaimed. No verbal or written
Handset Replacement Battery
5-2459
information given by ATLINKS USA, Inc., its agents, or employees shall create a
guaranty or in any way increase the scope of this warranty.
To place order, have your Visa, MasterCard, or Discover Card ready
• Repair or replacement as provided under this warranty is the exclusive remedy of
and call toll-free
1-800-338-0376
.
the consumer. ATLINKS USA, Inc. shall not be liable for incidental or consequential
A shipping and handling fee will be charged upon ordering.
damages resulting from the use of this product or arising out of any breach of any
We are required by law to collect appropriate sales tax for each individual state, country,
express or implied warranty on this product. This disclaimer of warranties and
and locality to which the merchandise is being sent.
limited warranty are governed by the laws of the state of Indiana. Except to the
Items are subject to availability.
extent prohibited by applicable law, any implied warranty of merchantability or
*Prices are subject to change without notice.
fitness for a particular purpose on this product is limited to the applicable warranty
period set forth above.
How state law relates to this warranty:
• Some states do not allow the exclusion nor limitation of incidental or consequential
damages, or limitations on how long an implied warranty lasts so the above
limitations or exclusions may not apply to you.
• This warranty gives you specific legal rights, and you also may have other rights that
vary from state to state.
If you purchased your product outside the USA:
• This warranty does not apply. Contact your dealer for warranty information.
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