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12.2 Repair Service Charges
Consult the limited warranty policy in this manual for the service provisions offered by
Kantronics at no charge. This warranty is considered to be in force only when the
customer has submitted a completed warranty registration within ten days (10 d) of
purchase, and when the stipulations of the warranty have been met.
Violations of warranty clauses will automatically void the warranty, and cost of service
or repairs will be charged to the owner. Service outside the warranty period will be
charged at the cost of parts, labor, and return shipping, at the time of the repair or service.
Units sent in for service or repair, without prior Return Authorization, will be subject to
the minimum charge for labor plus cost of return shipping and handling.
Repair or DAMAGE to a unit, whether accidental or otherwise, is not covered by any
warranty provided by Kantronics, in which case, normal repair charges will apply.
Contact the Service Department at:
• 785-842-4476 (hours: 8 AM to Noon and 1 PM to 5 PM Central Time)
• Or e-mail to
service@kantronics.com
to obtain a Return Authorization number.
Repaired units will be returned via FedEx (or UPS) C.O.D., if other payment
arrangements have not already been arranged. C.O.D. charges can be avoided by
providing payment information (VISA, MasterCard, or Discover) either at the time of the
return authorization request, or included with the unit, when it is sent to be repaired.
Page 11 of 23
DWG ID: 181-0104-00
Date: 2006-01-24
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