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11.2 Return/Repair Procedures
Important: Our repair statistics show that a large percentage of units returned for
service, do not, in fact, require any service. Therefore, we advise you to please double-
check the following list of common, user-solvable, sources of difficulty before contacting
Kantronics about returning your unit for service. An RMA (Return Merchandise
Authorization) number must be requested and received, and included with the unit
returned for repair. If a unit is received without an RMA number, the shipment will be
denied.
3.1.16 Return Procedures
When calling the service department, have the following information available:
• The unit name and serial number (the serial number is found on the bottom of the
unit)
3.1.17 Service department contact information:
Kantronics Co., Inc.
th
3115 W. 6
St, Suite A
Lawrence, KS 66049
The Service Department telephone hours are 8 AM to Noon and 1 PM to 5 PM
Central Time, Monday through Friday. Telephone access to the service department
is not available outside the stated hours.
Phone:
785-842-4476 (8 AM to Noon and 1 PM to 5 PM, central time)
Fax:
785-842-2031
E-mail address: service@kantronics.com
Web site:
http://www.kantronics.com
When writing, faxing, or sending e-mail to Kantronics, includes a clear description of the
problem and unit name.
Be sure to include a return fax number, mailing address, and/or e-mail address.
Returns direct to the factory for refund or exchange, are strictly regulated. The sales
department must approve any return for refund or exchange.
If the unit was recently purchased from one of our authorized dealers, contact that dealer
first.
Page 10 of 23
DWG ID: 181-0104-00
Date: 2006-01-24
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