Teltronics SEB NET-PATHm Installation And Operation Manual
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Teltronics SEB NET-PATHm Installation And Operation Manual

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SEB
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NET-PATHm
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Installation and Operation Guide

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Summary of Contents for Teltronics SEB NET-PATHm

  • Page 1 ® NET-PATHm ™ Installation and Operation Guide...
  • Page 3 ® NET-PATHm ™ Installation and Operation Guide...
  • Page 4 SEB and NET-PATHm are trademarks of Teltronics, Inc. Other than those held by Teltronics, Inc., any other brand and product names referenced in this manual are trademarks or registered trademarks of their respective holders and are used here for informational purposes only.
  • Page 5 Revision History 02/09 - Revision I • Updates to Command Line Interface table (Chapter 3) 04/08 - Revision H • Added Failover section (Chapter 2) • Added and Return to a Default State section (Chapter 2) 01/07 - Revision G •...

  • Page 7: Table Of Contents

    Table of Contents Preface Description and Specifications Introduction ...................... 1-1 Determining the NET-PATHm Model ............. 1-1 NET-PATHm Model Structure ................. 1-1 Description ......................1-2 Hardware Features .................... 1-3 Hardware Specifications ................... 1-4 Installation Site Requirements ..................... 2-1 Unpacking ......................2-1 Mounting the NET-PATHm ................
  • Page 8 Table of Contents Indicators and Diagnostics Front Panel Indicators ..................4-1 Indicators ......................4-1 System Reset Button ..................4-2 UPS Off Button ....................4-2 Modems ......................4-2 Troubleshooting ....................4-6 Troubleshooting Incoming Calls ............... 4-6 Troubleshooting Outgoing Calls ............... 4-7 Serviceable Components General ......................
  • Page 9 Warning This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when this equipment is operated in a commercial environment.
  • Page 10 Company or an authorized agent. It is the responsibility of users requiring service to report the need for service to our Company or to one of our authorized agents. Service can be facilitated through our office at: Teltronics Incorporated 2150 Whitfield Industrial Way Sarasota, FL 34243-4046...
  • Page 11 NET-PATHm Installation and Operation Guide The Canadian Department of Communications requires notification of the following: • Equipment Manufacturer: Teltronics, Inc. • Equipment Load Number: SEBea – 9 • Connecting arrangement code: CA11A The load number (LN) assigned to each terminal device denotes the ratio of its load to the total load connected to a telephone loop.
  • Page 12 Notices Save These Instructions Importantes Mesures De Sécurité • Certaines mesures de sécurité doivent être prises pendant l'utilisation de matérial téléphonique afin de réduire les risques d'incendie, de choc électrique et de bles- sures. En voici quelquesunes: • Ne pas utiliser l'appareil près de l'eau, p. ex., près d'une baignoire, d'un lavabo, d'un évier de cuisine, d'un bac à...
  • Page 13 NET-PATHm Installation and Operation Guide European Warning Community This is a Class A Product. In a domestic environment this product may cause radio Related interference in which case the user may be required to take adequate measures.” Requirements This equipment has been tested and is compliant with the EMC and Low Voltage directives of the European Community.
  • Page 14 International Using the SEBea in Austria, Belgium, Germany, Spain and Switzerland Modem Teltronics is required to provide the following information as a condition of the telecommunications conformity to Common Technical Regulation 21 (CTR 21/TBR Operation 21). You may also be responsible for meeting requirements other than those outlined in this document.
  • Page 15 Teltronics product that fails in normal service during the warranty period. The failed product will be repaired or replaced at the option of Teltronics and returned to the customer at Teltronics’ risk and expense. Correction of defects by repair or replacement shall constitute the fulfillment of all obligations of Teltronics with respect to any product sold.
  • Page 16 Teltronics shall not be liable for any special or consequential damages or for loss, damage or expense arising from delays in delivery, use of the equipment or arising from the inability to use the equipment with any other equipment or from any other cause.

  • Page 17: Preface

    Preface This manual provides instructions for installing, verifying, and troubleshooting the NET-PATHm remote agent device. The NET-PATHm is a highly flexible, solid-state data-collection and events-reporting device that you can use with a wide variety of applications. The NET-PATHm is a critical component of a larger system that usually consists of a computer, application software, and one or more NET-PATHm units.
  • Page 18 Preface Notes...

  • Page 19: Description And Specifications

    Description and Specifications Introduction NET-PATHm is available in several configurations. All standard models include: • 2 serial ports, 1 NIC • 1 56K BPS modem • 4 contact sensors • 1 internal temperature sensor • integrated UPS • audible alarm •...

  • Page 20: Description

    Description and Specifications Figure 1-2 NET-PATHm Model Number Format All units have two host ports. Technicians can use one of these ports as a dedicated local port, or as a standard host port. Description The NET-PATHm is housed in an aluminum case. Connections for commercial power, the host systems, external sensors, terminal, and the telephone line are on the back of the unit.

  • Page 21: Hardware Features

    NET-PATHm Installation and Operation Guide Hardware Table 1-1 lists the NET-PATHm hardware features, connector arrangements, and field upgrade or replacement. Features Table 1-1: Hardware Features and Connectors Hardware Features Description Standard Configuration Options Communication Ports RS232, make RJ45, DTE 2 RS232 ports None Network 10/100 Base-T...

  • Page 22: Hardware Specifications

    Description and Specifications Hardware Modem Specifications • 56K internal modem • V.42 MNP (2-4) error correction • V.42 BIS MNP5 data compression • Group 3 Fax Microprocessor • Motorola 860T • 16 MB FLASH Memory • 64 MB S DRAM Dimensions •...
  • Page 23 NET-PATHm Installation and Operation Guide Memory Backup A 3.0 VDC lithium battery maintains a real-time clock for four to five years. This battery is used when external and internal power is not available. The NET-PATHm provides non-volatile data storage using flash memory technology. Flash memory does not require a power source to retain stored data.
  • Page 24 Description and Specifications Notes Page 1-6...

  • Page 25: Installation

    Installation Site When selecting a site for your NET-PATHm, refer to the electrical and environmental requirements, see “Environmental Requirements” on page 1-4. The NET-PATHm is Requirements rated for a wide range of operating temperatures and humidity. However, the best performance and longest life occurs when the temperature is 72° F and relative humidity is 50%.

  • Page 26: Mounting The Net-Pathm

    Installation Mounting the The NET-PATHm includes rubber feet to prevent travel. We recommend that you do not stack additional equipment on top of the NET-PATHm. NET-PATHm Connections Connect the host port lines, telephone line, physical sensors, network connections, and power supply connections to the appropriate sockets on the NET-PATHm connection panel.

  • Page 27: Telephone Line Connection

    NET-PATHm Installation and Operation Guide Table 2-1: Host Ports RJ-45 Connector Designations (DTE) Clear to Send Hardware handshake will be ON when connected host is ready to receive. Request to Send Hardware handshake will be on when the NET-PATHm is ready to send.

  • Page 28: Contact Sensor Wiring

    Installation Contact Sensor For distances of up to 50 feet, we recommend a 24-gauge wire to connect the terminal pairs and the physical sensors. Use a larger gauge for longer runs. For reliable Wiring operation, the cable length should not exceed 1000 feet. Dry Contact Dry contact applications are supported by optioning the sensor for RS232C logic (factory default).

  • Page 29: Contact Sensor Wiring Tables

    NET-PATHm Installation and Operation Guide Note Ground is common for all sensors but individual sensor grounds must be maintained to provide surge protection for each sensor circuit. Contact Sensor Wiring Tables NET-PATHm supports contact sensors 1– 4. Temperature The NET-PATHm provides one internal temperature sensor. The temperature range is from -10°...

  • Page 30: Reset Button

    Installation Reset Button The recessed Reset button located on the back of the NET-PATHm resets the microprocessor in the NET-PATHm and initiates a warm boot. Both warm and cold boots result in the loss of active event data. Data stored in flash memory is retained, while the date stored in RAM is lost.

  • Page 31: Failover

    NET-PATHm Installation and Operation Guide The NET-PATHm beeps when the boot process completes. A single beep indicates that the unit has rebooted and the database loaded without errors. Two beeps indicate that the unit rebooted, but the database did not load properly. Three beeps indicate the unit rebooted and is in a default state.

  • Page 32: Net-Pathm Test, Incoming

    Installation NET-PATHm Test, Incoming Inform your Polling and Analysis Center that the NET-PATHm is ready to receive its database. The technician there should verify the database contains parameters for reporting fixed events, such as a change of state in sensor inputs. Use this capability to verify outgoing calls.

  • Page 33: Operation

    Operation General The NET-PATHm has four distinct software components: the Loader, Operating System (OS), Application (App), and Database. These components are contained in non-volatile flash memory and share a common file system. The following figure shows these components. Loader Operating System File System Application Figure 3-1.

  • Page 34: Interactive Command Mode

    Operation The NET-PATHm can operate for two hours after primary power fails. Power loss that exceeds the internal UPS capacity results in the NET-PATHm performing an orderly shutdown. Data stored in Flash memory is unaffected by a power loss. Data stored in SDRAM is lost when the NET-PATHm shuts down after the UPS battery depletes.

  • Page 35: Connecting To The Net-Pathm Via Modem

    PATHm for it to have an IP address. When you establish the connection, the Telnet Client window displays “Teltronics, Inc.,” along with the version number for the application currently running on the NET-PATHm. Type login; then, press the Enter key.
  • Page 36 Operation When the Remote Agent Manager reports that it has connected successfully, select the remote agent and press (Transparency). Remote Agent Manager will log you into the NET-PATHm using the Remote Agent username and password. The NET-PATH> prompt will display when the transparency session becomes active.

  • Page 37: Useful Command Line Interface Commands

    NET-PATHm Installation and Operation Guide Useful Once you establish a command line connection, many commands are available to communicate with the NET-PATHm and the monitored hosts. Your access to these Command Line commands depends on your security authorization level (user name and password). Interface Some of these commands can have a harmful effect on the NET-PATHm.
  • Page 38 Operation Table 3-1: NET-PATHm Commands CYCLEPOWER CYCLEPOWER MODEM Cycletime Cycles power on a modem. [DeviceAddress] Cycletime = in seconds Example: DeviceAddress = Modem Instance CYCLEPOWER MODEM 4 1 Note: CYCLEPOWER MODEM 4 2 The DeviceAddress is only used to distinguish CYCLEPOWER MODEM 4 between multiple modems.
  • Page 39 NET-PATHm Installation and Operation Guide Table 3-1: NET-PATHm Commands DEBUG DEBUG [Type] [Head=xxx] [Tail=xxx] Debug Information will be stored to the [Clear] [Comm] [Show] DEBUG.DAT (128Kb) file. [Set=opt1,opt2…optn] Type = displays contents of the Debug File. Examples: Head=xxx = displays the first xxx bytes of the DEBUG SET=ACT, MOD, MAT Debug File.
  • Page 40 Operation Table 3-1: NET-PATHm Commands DEFAULTNETWORK DEFAULTNETWORK [IPAddress Display or change the default network settings for Gateway SubnetMask TelnetPort] the NET-PATH device. This includes the IP address, gateway, subnet mask, and telnet port. Examples: DEFAULTNETWORK The example returns the following: DEFAULT IP ADDRESS: 172.16.3.226 DEFAULT GATEWAY: 172.16.3.1 DEFAULT SUBNET MASK:...
  • Page 41 NET-PATHm Installation and Operation Guide Table 3-1: NET-PATHm Commands DPOLL DPOLL MEDIA FileType HostName Destructive poll. Displays the results of the poll on the screen. TYPE, HOST and LAYOUT Examples: specifications are optional. DPOLL RAM WRAP100K MyHost Media = FLASH or RAM DPOLL FLASH “Wrap100K, T1- FileType = name of file type that controls 50%”...
  • Page 42 Operation Table 3-1: NET-PATHm Commands HELP HELP [Command] Displays help for all the commands or for a specific command. If you do not specify a Examples: command, a list of all available commands HELP DPOLL displays. HELP HELP PINGHOST LOG [-s] [-x] DeviceType DeviceName Used to view, clear, or search log files.
  • Page 43 NET-PATHm Installation and Operation Guide Table 3-1: NET-PATHm Commands MODEM* Modem ModemName Initiates a transparency session to a modem if connected via a serial port or network. Modem is Examples: the default name of the NET-PATH modem and MODEM Modem seldom changes.
  • Page 44 Operation Table 3-1: NET-PATHm Commands PINGIP PINGIP IPAaddress Count Delay Pings a specified IP address. Example: IPAddress = the IP address of a device on your network PINGIP 172.16.3.24 3 30 Count = number of ping requests to send Delay = timeout to wait for each reply PROMPT* PROMPT PromptText Change the command line prompt.
  • Page 45 NET-PATHm Installation and Operation Guide Table 3-1: NET-PATHm Commands RLOGINIP RLOGINIP IPaddress ServerUsername Establish an RLOGIN session using the target ClientUsername Port TerminalType/Speed host's IP address. Example: IPaddress = the targeted address of the remote device RLOGINIP 172.16.3.24 Note: The IP address is a required parameter. XYZServer XYZClient 513 TTY/ 9600 ServerUsername = the name that the server uses...
  • Page 46 ScriptParm = any parameter supported by the script. Refer to your script release notes SETPM* SETPM VariableName NewValue Sets a Personality Module variable. Examples: SETPM MYPRODUCT TELTRONICS Returns the following: PM VARIBLE ‘MYPRODUCT’ set to ‘TELTRONICS’ STATUS STATUS [Device] Requests that the NET-PATH return information about the specified device.
  • Page 47 NET-PATHm Installation and Operation Guide Table 3-1: NET-PATHm Commands TELNETHOST TELNETHOST HostName [Port] Telnets to specified host. This command does not function from a non-protocol telnet session (i.e., a Examples: session outside of RA Manager). TELNETHOST “MyHost” HostName = name of host attached to the remote agent TELNETIP TELNETIP IPAddress [Port]...
  • Page 48 * This command is only available to Teltronics personnel. A user access group assigned to a user profile controls access to commands. Some commands listed in the table above are only available to users who enter the master access password or the factory password.

  • Page 49: Indicators And Diagnostics

    Indicators and Diagnostics Front Panel The NET-PATHm front panel contains four Light Emitting Diode (LED) indicators. The LEDs indicate the power status, battery charge status, application or database Indicators status, and alarm conditions. Figure 4-1 NET-PATHm Front Panel Indicators Indicators The four LED indicators on the NET-PATHm front panel indicate the following conditions.

  • Page 50: System Reset Button

    Indicators and Diagnostics System Reset The recessed Reset button on the back of the NET-PATHm resets the microprocessor in the NET-PATHm and initiates a warm boot. Both warm and cold boots may result Button in the loss of active event data. Data stored in flash memory is not affected. UPS Off Button To power down the NET-PATHm, remove commercial power;...
  • Page 51 NET-PATHm Installation and Operation Guide Table 4-1: Country Code Definitions for Multi-Tech Modem Model MT5634SMI (Cont.) NET-PATHm Countries Modem Initialization String Country Code Finland at%t19,0,34 France Germany Greece Guatemala Iceland Ireland Italy Jamaica Luxemburg Macao Mexico Netherlands Netherlands Antilles Norway Pakistan Panama Peru...
  • Page 52 Indicators and Diagnostics Universal Modems When installing the NET-PATHm remote agent, you may need to adjust the modem’s country code setting for Multi-Tech modems with model number MT5656SMI. 1. Determine your modem type. Do one of the following: • Look at the model number on the bottom of your NET-PATHm. If a “U” (Univer- sal) appears in the sixth position, your NET-PATHm has the Multi-Tech modem.
  • Page 53 NET-PATHm Installation and Operation Guide Table 4-2: Country Code Definitions for Multi-Tech Modem Model MT5656SMI (Cont) NET-PATHm Countries Status Modem Response Country Code Hungary Poland Slovenia Czech Republic Austria Belgium Denmark Finland France Germany Greece Iceland Ireland Italy Luxembourg Netherlands Norway Portugal Russian Federation...

  • Page 54: Troubleshooting

    Indicators and Diagnostics Troubleshooting Refer to the following troubleshooting aids. Find the symptom that most closely matches your situation, and then perform the checks described for that symptom. If these steps fail to correct the problem, contact your NOC system administrator for technical assistance.

  • Page 55: Troubleshooting Outgoing Calls

    NET-PATHm Installation and Operation Guide Troubleshooting Outgoing Calls NET-PATHm does not go off-hook. Possible Cause: • Incorrect database. Event is not programmed, is not programmed correctly, cur- rent time is not in the Action window, or event duration is too long. •...
  • Page 56 Indicators and Diagnostics Notes Page 4-8...

  • Page 57: Serviceable Components

    Field Description UPS Battery Replacement kits are available from Teltronics. You can replace this unit in the field. See “UPS Battery Replacement Procedure” on page 5-2. Coin Cell Battery The coin cell battery has a service life is four to five years.

  • Page 58: Ups Battery Replacement Procedure

    Clock (RTC) settings. The life of this battery is normally four to five years. Battery Teltronics recommends that you replace this battery whenever you replace the NET- PATHm 12-volt UPS battery. Replace the battery with a Panasonic BR2325, or equivalent.

  • Page 59: Net-Pathm Dc Power

    NET-PATHm Installation and Operation Guide Gently lift the retaining clip. Use care – too much pressure on the retaining clip can cause it to break. Carefully remove the battery from the molded housing. Insert the new battery. Be sure that it is properly seated in the housing and the positive (+) symbol is on top.

  • Page 60: External Power Supplies

    Serviceable Components External Power The NET-PATHm remote agents—as with Teltronics’ SEBea, SEB II, and SEBjr remote agents—use external power supplies that may become separated from the Supplies devices after delivery. To ensure you attach the proper power supply to your NET- PATHm remote agent, please refer to the table below.
  • Page 61 Index APP 2-7 general operation 3-1 application 3-1 hardware features, connector arrangement 1-3 battery host ports 1-2 backup 1-5 charge time 1-5 indicators maintenance 2-6 front panel 4-1 LED 4-1 Canadian Department of Communications requirements interactive command mode 3-2 i-iv interconnections 2-2 case dimensions 1-4 internal battery verification 2-7...
  • Page 62 NET-PATHm Installation and Operation Guide Index remote agent telephone line command line interface 3-2 connection 2-3 configurations 1-1 interface 1-4 model structure 1-1 temperature sensor 2-5 MTBF 1-5 testing calls 2-8 physical description 1-1 transparency to host 2-8 serial port, connecting to 3-2 troubleshooting serviceable components 5-1 incoming calls 4-6...
  • Page 64 SEB NET-PATHm Installation and Operation Guide Teltronics, Inc. 2150 Whitfield Industrial Way Sarasota, FL 34243 941.753.5000 Part Number 610-0000-0447 Rev. I...

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