Cafection Encore VENTI Service & Installation Manual
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Cafection Encore VENTI Service & Installation Manual

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SERVICE & INSTALLATION MANUAL
Images may vary from the actual product.
Manufactured by:
Cafection Ventures Inc.
2355, avenue Dalton, Québec (Québec) G1P 3S3 Canada
Tel.: 800-561-6162
Fax: 800-463-2739
EV1705CMINSA - Revision 3
service@cafection.evocagroup.com
www.cafection.com
2021-10

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Summary of Contents for Cafection Encore VENTI

  • Page 1 SERVICE & INSTALLATION MANUAL Images may vary from the actual product. Manufactured by: Cafection Ventures Inc. 2355, avenue Dalton, Québec (Québec) G1P 3S3 Canada Tel.: 800-561-6162 Fax: 800-463-2739 EV1705CMINSA - Revision 3 service@cafection.evocagroup.com www.cafection.com 2021-10...

  • Page 2: Table Of Contents

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Table of Contents 1 SAFETY INSTRUCTIONS ........................5 Food-Contact Parts ........................5 Warnings ............................ 5 Power Supply ..........................5 Disconnect the equipment if: ...................... 5 2 WARRANTY ............................. 6 Warranty Policy .......................... 6 Warranty Return Procedure ......................
  • Page 3 SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 5 USER INTERFACE ..........................29 Selection Screen Interface ......................29 Carafe Mode ..........................30 Iced Coffee ..........................31 Selection Keyboard for People with Disabilities (Optional) ............32 6 SERVICE MODE ............................ 33 Users Levels ..........................
  • Page 4 SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 8 PREVENTIVE MAINTENANCE ......................70 Preventive Maintenance (PM) Schedule ................... 70 Brew Group Assembly ......................71 Outlet Valves ........................... 72 Hot Water Tank ........................73 8.4.1 Tank parts ........................ 73 8.4.2 Hot Water Tank Lid .......................

  • Page 5: Safety Instructions

    Basic safety precautions should always be followed when using electrical appliances. Read all instructions before using this brewing equipment. Food-Contact Parts Cafection recommends cleaning and sanitizing all parts in contact with food prior to installation and use. See Cleaning and Sanitizing (section 7) for more details.

  • Page 6: Warranty

    800-561-6162 WARRANTY Warranty Policy Cafection hereby guarantees that the products it manufactured are, to the best of its knowledge, free from all defects and faulty workmanship. The following warranties and conditions are applicable: • All parts in contact with water (outlet valves, heating element, probe, inlet valve, thermostat and tank float) are warranted against material defects for a period of 90 days from the date...

  • Page 7: Warranty Return Procedure

    Contact the Customer Service department to obtain a Return Merchandise Authorization (RMA) number. Send a copy of the original invoice to Cafection by fax at 800-463-2739 or by email at service@cafection.evocagroup.com for approval. No parts must be destroyed before receiving a written confirmation from Cafection about credit or exchange possibilities.

  • Page 8: Reference Drawings

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 REFERENCE DRAWINGS External View Bean hopper Top lid Plastic front (fascia) Touch screen Metal door Door lock Drip tray grill Drip tray ENCORE VENTI Rev. 3 2021-10...

  • Page 9: Rear View

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Rear View Antenna Outlet valve Water tank Back panel Electric box Leveling glides Water inlet ENCORE VENTI Rev. 3 2021-10...

  • Page 10: Internal View

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Internal View Soluble canisters Main board (see section 3.6) Filter paper Coffee grinder (behind the filter paper roll and protector) Soluble mixing Brew group chamber Coffee whipper Spout Internal waste bin...

  • Page 11: Brew Group Assembly

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Brew Group Assembly Funnel Brew chamber Manufacturing date Yoke (on the back) Wheel Cylinder Piston Coffee spillway Frame ENCORE VENTI Rev. 3 2021-10...

  • Page 12: Brewing Process

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Brewing Process Step 1 | Rise of the piston The ground coffee and the water are dispensed into the brew chamber during the rising of the piston. This action compresses the air in the cylinder and forces it through the coffee mixture in the brew chamber, thereby agitating the brewing coffee.

  • Page 13: Main Board

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Main Board J11 - MDB port - Coin changer / bill acceptor / card reader Expansion #2 - Thermostat board J18 - 24 V DC output J22 - (motor coffee Overflow...

  • Page 14: Main Board (Pcb) Description

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 3.6.1 Main board (PCB) Description Green LEDs The green LEDs light up to indicate the following Interactive Switches and Buttons statuses: 1. Reset Button (Red) Pressing this button will reset the Power 5 V OK...

  • Page 15: Bean Hopper Installation

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Bean Hopper Installation Bean hopper Top lid The hopper is already installed on the brewer when shipped. To remove it, follow the steps below. 1. Open the brewer’s door and remove the plastic top lid (pull it up and then forward).

  • Page 16: Water Temperature

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Water Temperature This equipment has a coffee brewing setpoint of 200 °F water temperature to ensure a consistent beverage quality. There is a +/- 2 °F tolerance. This value represents an average and will not correspond to the temperature of a manual measurement.

  • Page 17: Initial Setup

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 INITIAL SETUP Before the installation of the brewer on location, it is strongly suggested to unpack, inspect and bench test the machine before it leaves the warehouse. On-Site Installation Requirements 4.1.1...

  • Page 18: Specifications

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Specifications 4.2.1 Hopper & Canisters Capacities Whole bean hopper, left section: 4 lbs (1.8 kg) Whole bean hopper, middle section: 2 lbs (0.9 kg) Whole bean hopper, right section: 4 lbs (1.8 kg) Soluble #1, milk powder: 1.1 lbs (0.5 kg)

  • Page 19: Unpacking

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Unpacking To remove the unit from the box, carefully cut the straps holding the box in place on the skid. Remove all staples from the box (top and bottom). Remove the top of the box, then the two (2) side sleeves.

  • Page 20: Leveling The Equipment

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Leveling the Equipment For optimal performance of the equipment, it is important to ensure that it is leveled. Avoiding to do so can create variations in product delivery. 1. Place a level indicator on the internal waste bin shelf.

  • Page 21: Overflow Tray Installation

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Overflow tray installation The overflow tray will detect the water flood and an error message will be displayed. 1. Screw the overflow drip tray support under the base of the brewer using the 2 screws included.

  • Page 22: Adjusting The Tank Overflow Cup

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Adjusting the Tank Overflow Cup The overflow cup is a safety feature. If the water tank overflows, the extra water will leak in the pipe down to the overflow cup. If there is too much water, the float will go up and activate the switch.

  • Page 23: Water Line Connection

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Water Line Connection This equipment must be installed in compliance with applicable federal, state, provincial and/or municipal plumbing codes having jurisdiction. Make sure the equipment is unplugged before proceeding with the water supply installation.

  • Page 24: Electrical Connection

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 4.10 Electrical Connection This equipment must be installed in compliance with applicable federal, state, provincial and/or municipal electrical codes having jurisdiction. Make sure: - The equipment is OFF before plugging it in.

  • Page 25: Loading Products

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 4.11 Loading Products Top lid 4.11.1 Soluble Canisters 1. Open the brewer’s door. Bean hopper 2. Remove the plastic top lid. cover 3. Fill the canisters with their appropriate soluble. Remove only the appropriate Soluble lids soluble lid to avoid cross-contamination.

  • Page 26: Filter Paper Installation

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 4.12 Filter Paper Installation Make sure the brewer is ON. 1. Place the filter paper roll on the bracket so it dispenses on the left-hand side (see the diagram below).

  • Page 27: Chute Kit Installation (Optional)

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 4.13 Chute Kit Installation (Optional) 1. Open the brewer’s door and remove the front pannel. 2. Insert the chute base inside the chute hole of the cabinet. 3. Insert the waste chute into the chute base.

  • Page 28: Installation Verification

    4.15 Coin Changer and Bill Acceptor The Encore Venti software and hardware are tested and developed using CoinCo products. Cafection recommends using the same brand for complete compatibility. The following models have been tested and work with the Encore Venti: - MDB Coin acceptor 9300CGX...

  • Page 29: User Interface

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 USER INTERFACE Selection Screen Interface The selection screen interface is divided into three (3) steps: 1. Select a beverage. 2. Define beverage options (blend, strength, size, milk and whip if applicable).

  • Page 30: Carafe Mode

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Carafe Mode Carafe mode is only available for users with level 2 access or above (see section 6.1) and for users that have been granted access in Users List and Rights Management (see section 6.6.5).

  • Page 31: Iced Coffee

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Iced Coffee The coffee brewed by the machine is hot. It cools down in contact with ice. The brewer does not make ice. To order this beverage, an ice machine is required.

  • Page 32: Selection Keyboard For People With Disabilities (Optional)

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Selection Keyboard for People with Disabilities (Optional) (Keyboard compliant with the ADA: Americans with Disabilities Act) The adapted selection keyboard is located lower than the touch screen to help people who are not able to reach the screen or are not comfortable using it to order coffee easily.

  • Page 33: Service Mode

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 SERVICE MODE Users Levels Level 1: For the end user. Beverages selection and ordering only. Level 1 users cannot access the brewer’s settings. Level 2: For service personnel. Basic maintenance (no password required).

  • Page 34: Service Tab

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Service Tab To access the screen below, press the SW2 button (white) on the main board inside the brewer’s door (see section 3.6). The Service tab is the first screen to be displayed.
  • Page 35 SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 5. This button is used to enable Carafe mode (see section 5.2 for details). 6. This button is used to lock the selection screen so no user can order beverages. 7. This button is used to reset the waste bin counter.
  • Page 36 For more help, press the (?) icon. Cafection recommends setting the alert at 200 coffees for the filter paper and at 25 % for the soluble powders. 10. This button is used to clean and sanitize the brew group and the grinder using recommended products.

  • Page 37: Status Tab

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Status Tab Encore Venti XXXX-XXXXXXX To access the screen below, press the SW2 button (white) on the main board inside the brewer’s door (see section 3.6) and select the Status tab.

  • Page 38: Password Pop-Up

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Password Pop-Up This pop-up window will appear when pressing the Recipes, System, Media or Audits tabs. The user needs to type in his password using the alphanumeric keyboard, then press on ENTER. Depending on the password entered, the user will gain access to different tabs.

  • Page 39: Recipes Information Sub Tab

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 6.5.2 Recipes Information Sub Tab 14oz 16oz 20oz 1. This drop-down menu is used to choose the recipe requiring modifications. Coffee 1, 2 and 3 refer to bean hopper sections 1, 2 and 3 (from left to right).
  • Page 40 SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 14oz 16oz 20oz 7. The Liquids and Ingredients interface is used to customize the quantity of each ingredients of the drink. 8. This button is used to reset all recipes to default settings.

  • Page 41: Brew Cycles Settings Sub Tab

    3. These buttons are used to discard or save any current modification. The Encore Venti has 4 different brew cycles. The brew cycle is automatically selected in accordance with the coffee and water quantities in the coffee-based recipe. Standard (101 to 187 water units) Standard brew cycle.

  • Page 42: Set Price / Quick Settings Sub Tab

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Pause 3 Pause time before the brew chamber opens. If there are wet coffee grounds on the filter paper at the end of the cycle, increasing this setting might solve the issue. 20 units = 1 second.

  • Page 43: System Tab

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 System Tab To access the screen below, press the SW2 button (white) on the main board inside the brewer’s door (see section 3.6) and select the System tab. 6.6.1 Settings Sub Tab 1.
  • Page 44 SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 10. This toggle bar is used to enable or disable Sophia Touchless Solutions contactless ordering (if applicable). Uncheck the box to remove the QR code on selection screen. Sophia Touchless Solutions Option When the Sophia Touchless Solutions option is activated, a QR code is displayed on the machine screen.

  • Page 45: Tool Sub Tab

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 6.6.2 Tool Sub Tab 1. This button is used to calibrate the screen. Follow calibration procedure shown on screen. 2. This button is used to enter Manual Control mode and manually test the machine’s components.
  • Page 46 SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 4. This button is used to configure the coffee brewer during the initial setup. It provides installation tips and requirements. 5. This button creates a backup file on the coffee brewer. The following data are saved in the backup: values of each recipe, configurations, brew cycles, Energy Saving schedules, Free Vend schedules, maintenance data and machine users list.
  • Page 47 SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 8. This button is used to check the complete firmware and update it if required. 9. This button is used to set the time and date of the brewer. It is important to set the time and date to ensure the proper functioning of the following functions : - Service Log.
  • Page 48 SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 10. This button gives access to the Energy Saving Schedule interface. This interface is used to plan sleep periods, reducing the brewer’s electricity consumption. By pressing the (+) and (-) buttons, the user can set the time frames during which the brewer will be sleeping.

  • Page 49: Network Sub Tab

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 6.6.3 Network Sub Tab This section is used to connect the brewer to the internet. Use the checkboxes on the left to select the desired connection. Wi-Fi (Wireless Network) To connect the brewer to a wireless network (Wi-Fi), check the "Wi-Fi" box and select the desired network in the list.
  • Page 50 The modem is a small PCB located on the motherboard inside the touch screen assembly. A SIM card is in the modem. Never remove parts from the motherboard. If there is a problem with the modem, contact Cafection’s Technical Support team for the procedure at 800- 561-6162, ext. 310. Ensure Optimal Cellular Connection •...

  • Page 51: Software Update Sub Tab

    Wi-Fi hotspot in the System / Network sub tab. If the brewer is not connected, the update is available by USB key. Contact Cafection’s Customer Service department at 800- 561-6162, ext. 311, or by email at salesorder@cafection.evocagroup.com to order an update kit.

  • Page 52: Admin Sub Tab

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 6.6.5 Admin Sub Tab The Admin sub tab is available to level 4 users only (see section 6.1). xxxx-xxxx-xxxx-xxxx 1. This button is used to create a list of users authorized to activate Carafe mode, Free Vend mode and/or order one free drink directly from the selection screen.
  • Page 53 Performing a general reset will reset all drink recipes, settings and passwords, but not the permanent sales count, the users list and the serial number. Contact Cafection’s Technical Support team for the procedure at 800- 561-6162, ext. 310. 3. This field is used to enter the serial number of the coffee brewer. For proper functioning of Sophia, the serial number must be the same as the one indicated on the sticker inside the machine, on the wall beside the third soluble canister.

  • Page 54: Media Tab

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Media Tab While a beverage is prepared, a video plays on the screen. The Media tab is used to edit the video playlists. To access the screen below, press the SW2 button (see section 3.6) on the main board inside the brewer's door and select the Media tab.

  • Page 55: Next Playlist Sub Tab

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 6.7.2 Next Playlist Sub Tab This sub tab is used to prepare the next playlist and schedule it to become the current playlist at a specific time. Parameters are the same as in the Current Playlist sub tab.

  • Page 56: Screen Saver Sub Tab

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 6.7.4 Screen Saver Sub Tab The Screen Saver feature is used to promote the brewer’s available products when the machine is not in use. It can be edited in the Screen Saver sub tab.

  • Page 57: Audits Tab

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Audits Tab To access the screen below, press the SW2 button (see section 3.6) on the main board inside the brewer's door and select the Audits tab. 6.8.1 Permanent Sales Count This counter records the quantity of drinks sold since the machine has been manufactured.

  • Page 58: General Reset To Factory Settings

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 General Reset to Factory Settings Resetting the brewer back to factory settings will erase all personalized parameters. The permanent counters, serial number, language, screen saver, maintenance data, gauges and network data will remain unchanged.

  • Page 59: Cleaning And Sanitizing

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 CLEANING AND SANITIZING "Auto Rinse" Button To perform a rinse, access the Service mode, press the "Auto Rinse" button and follow the instructions on the screen. WARNING! Make sure to place a container large enough (size will be specified on the screen).

  • Page 60: Cleaning And Sanitizing Instructions

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Cleaning and Sanitizing Instructions It is important to clean and sanitize the machine on a regular basis. In order to maintain the highest beverage quality and to ensure the customers’ safety, all parts in contact with food must be cleaned and sanitized regularly.

  • Page 61: Recommended Cleaning Tools

    - Mild non-abrasive detergent for exterior cleaning. - Urn cleaner for brew groups and grinders. - Spare parts to swap with the ones that need to be sent to Cafection for extensive cleaning. Cleaning and Sanitizing Schedule The cleaning schedule and instructions outlined in this manual must be followed to honor the warranty, ensure consistent product quality and maintain a high level of health safety.

  • Page 62: Overall Cleaning

    Exterior Cleaning Frequency: daily To minimize scratching and preserve a neat appearance, Cafection recommends using a clean damp sponge or soft cloth. Use a non-abrasive detergent to clean the exterior of the unit and the base cabinet. After removing all food soils, thoroughly dry with a clean, soft cloth.

  • Page 63: Waste Bin

    Maximum setting = 400 Minimum setting = 0 *When using the internal waste bin provided with the unit, Cafection recommends setting the counter to 25 cycles using standard 8, 10 and 12 oz cups. Setting the maximum counter to zero (0) disables the automatic function and may cause an overflow issue if the waste bin is full.

  • Page 64: Interior Parts Cleaning & Sanitizing

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Interior Parts Cleaning & Sanitizing For food safety reasons, do not use soap or detergent to clean the inside of the brewer. Use hot water or chemical products recommended by the manufacturer. Wiping with towels or cloths can recontaminate sanitized food-contact surfaces.

  • Page 65: Bean Hopper Plastic Funnel

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 7.8.2 Bean Hopper Plastic Funnel Frequency: monthly or every 1,000 cycles 1. Open the brewer’s door and remove the plastic top lid (pull it up and then forward). 2. Unlock the latch of the grinder protector and flip it open (see section 3.7).

  • Page 66: Soluble Canisters

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 7.8.3 Soluble Canisters Soluble Whipper Assembly Frequency: weekly or every 200 cycles If there is product accumulation, remove the soluble whipper assembly for manual cleaning under hot water. 1. Remove the tube from the base.

  • Page 67: Brew Group

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Mixing chamber Brew chamber tube retainer funnel 7.8.5 Brew Group Brew Chamber and Funnel Frequency: weekly or every 200 cycles 1. Place a large cup or container under the dispensing nozzle to collect the hot rinse water.

  • Page 68: Fan

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 5. Rotate the lever screw clockwise to release the piston. 6. Push up the cylinder locking pin and pull the retaining bracket outward. At the same time, pull the cylinder outward.

  • Page 69: Stainless Steel Coffee Chute

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 7.8.7 Stainless Steel Coffee Chute Frequency: monthly or every 1,000 cycles 1. Open the door of the machine and remove the front panel. 2. Insert the chute cleaning brush (included with the machine) up to the very end of the chute.

  • Page 70: Preventive Maintenance

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 PREVENTIVE MAINTENANCE All important parts of the unit must be maintained as per the preventive maintenance schedule to honor the warranty and to avoid possible defects. Adequate maintenance will extend the life of the coffee machine and deliver a consistent high quality beverage.

  • Page 71: Brew Group Assembly

    Cafection will completely clean and replace all parts requiring maintenance, including the screen and seal, the cylinder and the piston seal.

  • Page 72: Outlet Valves

    Outlet Valves Inspection: quarterly Preventive maintenance: every 10,000 cycles To avoid any issue related to mineral deposits, Cafection recommends rebuilding all outlet valves at the same time using the valve repair kits (PETAN45, one kit needed for each valve). Valve Leakage Identify the leaking valve, change it or rebuild it.

  • Page 73: Hot Water Tank

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Hot Water Tank 8.4.1 Tank parts Inspection: quarterly Heater safety switch Water level switch Preventive maintenance: every 60,000 cycles To avoid any issue related to mineral deposits, Cafection recommends having the water tank assembly delimed to remove all scale in the unit.

  • Page 74: 8.4.2 Hot Water Tank Lid

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Water tank 8.4.2 Hot Water Tank Lid Make sure the equipment is unplugged! 1. Access the water tank by removing the water tank access door (under the plastic top lid) or the back panel.

  • Page 75: Grinder

    The ground coffee particles’ size playing a key role in the coffee extraction and taste, it is important to change the grinder’s burrs in accordance with the preventive maintenance schedule. Contact salesorder@cafection.evocagroup.com or 800-561-6162, ext. 311, to order parts or for additional information.

  • Page 76: Parts Maintenance

    This section covers the servicing of various parts of the unit. Hot Water Tank Draining Cafection recommends allowing three (3) hours for the water to cool down prior to emptying the tank. Make sure a bucket of a minimum of 0.8 gallon (3 L) suitable for holding hot water is available.

  • Page 77: Shutdown And Storage

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Shutdown and Storage If this brewing equipment needs to be stored for an extended period of time, follow this procedure to avoid any risk of damage to the machine. 1. Turn off the unit and unplug it from the power outlet.

  • Page 78: Brew Group Assembly

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Brew Group Assembly Removing the brew group 1. Open the brewer’s door. 2. Access Service mode by pressing the SW2 (white) button (see section 3.6). 3. Press on the "Filter Paper Install" button (see section 6.2).

  • Page 79: Main Board

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Main board Like any electronic main board, the one in this brewer is very sensitive to power surges inside buildings. If an issue persists after changing the main board, verify the power source. Use the necessary precautions for handling static sensitive devices.

  • Page 80: Troubleshooting

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 TROUBLESHOOTING There are two (2) types of service messages: Warnings and Errors. Warnings will temporarily disable some features, while errors put the coffee brewer out of order. 10.1 Warning Messages List Printer Out of Paper No coupons will be printed, but all drinks will still be dispensed.

  • Page 81: Error Messages List

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 Can't Park Brewer at Home Position The brew group failed to detect its starting position. The following parts might be defective: - Brew group motor. - Cam switch or pin of the dog drive wheel.
  • Page 82 SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 10.2 Error Messages List (Continued) Low Water Level in the Tank. The water tank failed to fill completely within the prescribed time. The water inlet valve is deactivated for safety reasons.

  • Page 83: Annex

    10,000 cycles Check & replace the outlet valves. Check & replace the water filter. 25,000 cycles Replace the brew group via Cafection’s Brew Group Exchange Program. Replace the whipping motor(s). 50,000 cycles Delime the water tank & outlet valves. 100,000 cycles Replace the grinder burrs.

  • Page 84: Annex

    10,000 cycles Check & replace the outlet valves. Check & replace the water filter. 25,000 cycles Replace the brew group via Cafection’s Brew Group Exchange Program. Replace the whipping motor(s). 50,000 cycles Delime the water tank & outlet valves. 100,000 cycles Replace the grinder burrs.

  • Page 85: Annex

    10,000 cycles Check & replace the outlet valves. Check & replace the water filter. 25,000 cycles Replace the brew group via Cafection’s Brew Group Exchange Program. Replace the whipping motor(s). 50,000 cycles Delime the water tank & outlet valves. 100,000 cycles Replace the grinder burrs.

  • Page 86: Annex 4 Waste Chute Position

    SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti www.cafection.com 800-561-6162 ANNEX 4 WASTE CHUTE POSITION ENCORE VENTI Rev. 3 2021-10...

  • Page 87: Annex 5 Required Clearance

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