Sealed Burner Assemblies; Before You Call For Service - GE Monogram ZGU36GGBDBB Owner's Manual

Questions?
Before you
call for
service...
PROBLEM
BURNERS DO NOT
LIGHT OR SPARK
RANDOMLY
BURNERS HAVE
YELLOW OR
YELLOW-TIPPED
FLAMES
BURNER FLAMES
VERY LARGE
OR YELLOW
BURNER CONTROL
KNOB WILL NOT
TURN
SCRATCHES
(may appear as cracks)
ON COOKTOP
GLASS SURFACE
AREAS OF
DISCOLORATION
ON THE COOKTOP
SURFACE
PLASTIC MELTED
TO THE SURFACE
PITTING (OR
INDENTATION)
OF THE COOKTOP
SURFACE

Before You Call For Service

POSSIBLE CAUSE
• Make sure electrical plug is plugged into a live power outlet.
• Burner parts not replaced correctly.
• Slits in the burner heads may be clogged.
• Burner parts not replaced correctly. See the sealed burner assemblies
section.
• The combustion quality of burner flames needs to be determined
visually.
A. Yellow flames: Call for
service.
• If burner flames look like (A), call for service. Normal burner flames
should look like (B) or (C), depending on the type of gas. With LP
gas, some yellow tipping on outer cones is normal.
• If cooktop is connected to LP gas, contact the person who installed
your cooktop or made the conversion.
• When the knob is at the OFF position, it must be pushed in before
it can be turned, and it can only be turned in a counterclockwise
direction. When the knob is at any other position, it can be turned
in either direction without being pushed in.
• Incorrect cleaning methods have been used. Scratches are not
removable. Tiny scratches will become less visible in time as a
result of cleaning.
• Cookware with rough bottoms being used or coarse particles
(salt or sand) were between the cookware and the cooktop surface.
Cookware has been slid across the cooktop surface. To avoid scratches,
use the recommended cleaning procedures. Make sure bottoms of
cookware are clean before use, and use cookware with smooth
bottoms.
• Food spillovers not cleaned before the next use. See the Glass
Cooktop Surface Cleaning section.
• Hot cooktop came into contact with plastic placed on the hot
cooktop. See the Glass surface – Potential for permanent damage section
in the Glass Cooktop Surface Cleaning section.
• A hot sugar mixture was spilled on the cooktop. Call a qualified
technician for replacement.
Gas Cooktop
B. Yellow tips on outer cones:
Normal for LP gas.
C. Soft blue flames: Normal
for natural gas.
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